Scanning Difficulties; Photocapture Center™ Difficulties - Brother DCP-J552DW Basic User's Manual

Scanning Difficulties

Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
(DCP-J752DW)
Poor scanning results when using
the ADF. (DCP-J752DW)
 Vertical black lines appear in
the scanned data.
PhotoCapture Center™ Difficulties
Difficulty
Removable Disk does not work
correctly.
Cannot access Removable Disk
from the computer.
Part of my photo is missing when
printed.
Software Difficulties
Difficulty
Cannot install software or print.
"Device Busy"
Suggestions
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application.
®
)
(DCP-J752DW)
For example, in Nuance™ PaperPort™ 12SE, click Scan Settings, Select to
choose the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is chosen as the primary source.
(DCP-J752DW)
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
You can also scan documents using the ICA Scanner Driver. (See Software and
Network User's Guide.)
Try increasing the scanner resolution.
(Macintosh)
Presto! PageManager must be downloaded and installed before use.
For more information, see Accessing Brother Support (Macintosh) on page 5.
Clean the white bar in the ADF and the glass strip underneath it.
(See Cleaning the scanner glass on page 50.)
Try using the scanner glass. (See Using the scanner glass on page 29.)
Suggestions
1 Take out the memory card or USB Flash drive and put it back in again.
2 If you have tried "Eject" from within Windows
USB Flash drive before you continue.
3 If an error message appears when you try to eject the memory card or USB
Flash drive, it means the card is being accessed. Wait a while, and then try
again.
4 If all of the above do not work, turn off your PC and machine, and then turn
them on again.
Make sure that you have correctly inserted the memory card or USB Flash drive.
Make sure that Borderless printing and Cropping are turned off. (See Advanced
User's Guide: Borderless printing and Cropping.)
Suggestions
®
(Windows )
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Make sure the machine is not showing an error message on the Touchscreen.
Troubleshooting
®
, take out the memory card or
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