Panasonic DBS-576 Reference Manual page 21

Section 525 - ACD/MIS Reference
Figure 6. Typical Supervisor Script Editing
•
576/HD-50-525
SUPERVISOR
SYSTEM INFO
MIS REPORT
CUSTOMIZE
DISP SYS INFO
CUSTOMIZE
LINE REGIST.
SYSTEM ID
AGENT ID
GROUP SETTING
CALL HANDLING
CALL HANDLING
CUSTOMIZE MENU
CALL HANDLING
PROGRAM 1
PROGRAM 2
PROGRAM 3
PROGRAM 4
CUSTOMIZE MENU
SEARCH 1,015,010
01:Select FFKey
SEARCH
PLAY
SEARCH
RET
PLAY
Report Generation - The Supervisor has the ability to generate the
internal standard reports to an external PC or Printer. The ACD card
itself must be equipped with an RS-232 Cable connected to a PC or
Printer.
Through the Large Screen Telephone, the Supervisor simply selects the
report, and depresses the appropriate key to generate that particular
report.
DBS 576/HD issued September 2001
MENU
→
→
→
→
MENU
→
→
→
→
→
→
PROGRAM
→
VM NUMBER
→
→
→
→
→
→
1,020,010
7,1
2,015,003
02,010
9,0
Overview
OV-15