Chapter 2. System Requirements Acd Viewer - Panasonic DBS-576 Reference Manual

Chapter 2. System Requirements
ACD Viewer
576/HD-50-525
ACD Viewer does not require a dedicated personal computer. It runs
concurrently with other Windows applications on the Supervisor's PC. This
is an important advantage because it enables the working Supervisor to
remain aware of Call Center activities, while performing other tasks on the
computer.
ACD Viewer normally requires very little processing power from the host
PC. However, during the actual processing of reports the majority of the host
PC's resources may be used, depending on the power of the PC (processor
speed and RAM [Random Access Memory]), the type of report, and the
period of time the report is covering.
When running reports that contain large amounts of data, the processing of
that data may take several minutes. Increasing the processor speed, and/or
increasing RAM, improves the host PC's performance, and therefore the
performance of the Report Manager. On slower PCs, reports may be
scheduled to run automatically after the Supervisor leaves for the day.
Panasonic recommends installing ACD Viewer on a PC that meets the
following minimum requirements:
• IBM-compatible Pentium 166MHz personal computer
• Windows 95 (Windows 98 or Windows NT)
• 32 MB RAM
• CD-ROM (or access to a network CD-ROM)
• 10 MB available hard drive space for the application. When running
yearly reports, the PC requires up to 1 GB of free space during the actual
report processing period
• 1 available serial port when using Wallboards
• Network Interface Card
• Parallel printer port for activation key and printer
• VGA color monitor
• Keyboard and mouse
• Windows graphic accelerator
DBS 576/HD issued September 2001 2-1