Group Detail View; Remote Access - Panasonic DBS-576 Reference Manual

Section 525 automatic call distribution (acd), management information systems (mis)

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Chapter 5. ACD Viewer

Group Detail View

Queue status and group statuses are displayed at the top of the window,

while individual Agents in the group are displayed in the remainder of the

window. The possible Agent States are ACD Call, PBX Call, Available,

Unavailable, and Logged-Out.

Figure 2.8 shows a typical ACD Viewer Group Detail window.

Figure 2.8. ACD Viewer Group Detail Window

The window can be sized to fit more Agents. However, the number of

Agents displayed on the screen depends on the resolution settings of the

screen and the size of the monitor. Names that are changed in one instance of

ACD Viewer are reflected on all instances of ACD Viewer on the network.

Remote Access of ACD Viewer displays and reports, can be accomplished

using pcAnywhere™ and modems.

5-4

DBS 576/HD issued September 2001

Section 525 - ACD/MIS Reference

576/HD-50-525

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