Troubleshooting - Nokia 7710 User Manual

ReMX_UG.book Page 143 Tuesday, March 1, 2005 11:15 AM

Troubleshooting

Troubleshooting
• The smartphone does not start.
- Make sure that the battery is properly installed and
charged.
- Make sure that the contacts on the battery are clean.
- Try to switch on the smartphone by pressing the
power key for several seconds.
- Remove the battery, wait for at least ten seconds, and
replace the battery.
• The screen or phone keys flash when I try to charge
the battery.
- Make sure that the battery is properly installed.
• The battery does not recharge properly.
- Make sure that the connector is firmly in place and
the power outlet that you are using is working.
- Your battery may be at the end of its life cycle or
faulty. Contact your local Nokia dealer.
- While charging, do not use features such as Web
browser or RealOne player, which consume a lot of
power. Too many power-consuming activities may
prevent the battery from charging properly.
• Missing, discoloured, or bright dots appear on the
screen every time I turn on the smartphone.
- This is normal characteristic of this type of screen.
• The touch screen feels inaccurate.
- Calibrate the screen. Use the scroll key to open the
Control Panel application, select Screen calibration
follow the instructions.
• The smartphone stops responding to some or all
commands.
- Wait for a while. Some processes may take long to
complete. If the device still does not respond, an
application may be taking up too much memory. Press
for at least 5 seconds to free some memory. If this
does not help, switch off the smartphone, and switch
it back on. If there is still no response, switch the
phone off, remove the battery, wait for at least ten
seconds, and replace the battery. To avoid problems
with Web animations, disable plug-ins: In the Web
browser, press and select Tools
the Plugins page, and clear the Enable plug-ins
box. Disabling plug-ins restricts the functionality of
your Web browser.
• The applications and power key do not respond.
- Remove the battery, wait for at least ten seconds and
replace the battery.
- Try charging the smartphone.
If the procedures described above do not help, as a last
resort before contacting your local dealer you can try
formatting the internal memory of the smartphone.
and
> Settings.... Open
check
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