Step 3: Use The Troubleshooting Tree - HP D7808A User Manual

Troubleshooting

Step 3: Use the Troubleshooting Tree

Step 3: Use the Troubleshooting Tree
Symptom
Unable to dial
Connect a telephone onto
or no dial tone
connector. Do you hear a
dial tone on the telephone?
Does not detect
Connect a telephone onto
incoming call
telephone ring during an
Busy
38 English
Question to Ask
the modem's phone
Yes
No
the modem's phone
Yes
connector. Does the
incoming call?
No
Are you using the
No
correct number?
Yes
Are your Dialing
Yes
Properties correct?
No
Possible Cause
Incompatibility between
PABX (company telephone
system) and modem
Faulty cable connection
Incompatibility between
PABX (company telephone
system) and modem
Faulty cable connection
Incorrect number
Line is busy
Dialing Properties
incorrect
Recommended Action
Install on direct line coming
from telephone operator.
Alternatively, contact your
PABX provider for information
about compatibility with the
external telephone system.
Ensure the modem cable is
correctly connected into the
wall socket and the modem
card. Ensure the telephone
socket is working.
Install on direct line coming
from telephone operator.
Alternatively, contact your
PABX provider for information
about compatibility with the
external telephone system.
Ensure the modem cable is
correctly connected to the
wall socket and the modem
card. Ensure the telephone
socket is working.
Use correct number.
Try again later.
Check Dialing Properties:



Click Start Settings
Control Panel, double-click
Modems, click Dialing
Properties.