Toshiba Encore WT8-A Series User Manual
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Toshiba Encore WT8-A Series User Manual

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User's Guide
If you need assistance:
Technical support is available online at Toshiba's Web site at
support.toshiba.com. At this Web site, you will find answers
for many commonly asked technical questions plus many
downloadable software drivers, BIOS updates, and other
downloads.
For more information, see
page 88
in this guide.
"If Something Goes Wrong" on
GMAD00378010
10/13

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Summary of Contents for Toshiba Encore WT8-A Series

  • Page 1 User’s Guide If you need assistance: Technical support is available online at Toshiba’s Web site at support.toshiba.com. At this Web site, you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads.
  • Page 2 (“TOSHIBA”), ITS AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. YOU AGREE THAT TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK...
  • Page 3 IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE HARD DISK DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR...
  • Page 4 TV reception. Shielded cables must be used between the external devices and your device's ports. Changes or modifications made to this equipment not expressly approved by Toshiba or parties authorized by Toshiba could void the user's authority to operate the equipment.
  • Page 5 The Special Interest Group. Bluetooth modules enable wireless networks over two or more (up to a total of seven) TOSHIBA portable devices. Please contact TOSHIBA computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information.
  • Page 6 Because products with wireless technology operate within the guidelines found in radio frequency safety standards and Bluetooth recommendations, TOSHIBA believes wireless technology is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
  • Page 7 If you should experience any such problem, immediately turn Bluetooth off your or Wireless LAN device. Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or support.toshiba.com in the United States for more information. Radio Frequency Interference Requirements This device is restricted to indoor use due to its operation in the 5.15 GHz to 5.25 GHz frequency range.
  • Page 8 Because Wireless LAN products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by consumers. These standards and recommendations reflect the consensus of the scientific...
  • Page 9 Specific Absorption Rate (IEEE) Your device is designed to be in compliance with Radio Waves exposure regulations and does not exceed the limits for exposure to radio waves (radio frequency electromagnetic fields) in accordance with the Federal Communications Commission (FCC) and Industry Canada (IC). A substantial safety margin is set to assure the safety of all persons, regardless of health.
  • Page 10 Canada – Industry Canada (IC) This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conformé à la norme NMB-003 du Canada. This device complies with RSS 210 of Industry Canada. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population;...

  • Page 11: Regulatory Statements

    This product complies with any mandatory product specification in any country/region where the product is sold. In addition, the product complies with the following: EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards: Supplementary *The product complies with the...
  • Page 12 United States. Although the initial emphasis is in Europe, Toshiba is already working with design engineers, suppliers, and other partners to determine appropriate worldwide product life cycle planning and end-of-life strategies for our products.
  • Page 13 Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries België/ For private usage outside buildings across public grounds over Belgique: less than 300m no special registration with IBPT/BIPT is required. Registration to IBPT/BIPT is required for private usage outside buildings across public grounds over more than 300m.
  • Page 14 Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries European Community 5150-5250 5250-5350 5470-5725 MHz Countries Channels: 100, 104, Channels: 36, Channels: 52, 108, 112, 116, 120, 40, 44, 48 56, 60, 64 124, 128, 132, 136, Indoor Only Indoor Only Indoor/Outdoor...
  • Page 15 ❖ This device must be used with Access Points that have employed and activated a radar detection feature required for European Community operation in the 5 GHz bands. This device will operate under the control of the Access Point in order to avoid operating on a channel occupied by any radar system in the area.
  • Page 16 2. If this equipment causes RF interference to other radio stations, promptly change the frequency being used, change the location of use, or turn off the source of emissions. 3. Contact TOSHIBA Direct PC if you have problems with interference caused by this product to Other Radio Stations. 2. Indication The indication shown below appears on this equipment.

  • Page 17: Device Authorization

    Inc. with all rights reserved. Under the copyright laws, this guide cannot be reproduced in any form without the prior written permission of Toshiba. No patent liability is assumed, however, with respect to the use of the information contained herein.
  • Page 18 EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO ANY OF THE FOREGOING. TOSHIBA ASSUMES NO LIABILITY FOR ANY DAMAGES INCURRED DIRECTLY OR INDIRECTLY FROM ANY TECHNICAL OR TYPOGRAPHICAL ERRORS OR OMISSIONS CONTAINED HEREIN OR FOR DISCREPANCIES BETWEEN THE PRODUCT AND THE MANUAL.
  • Page 19 Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Toshiba is under license. Other trademarks and trade names are those of their respective owners. U.S. patents apply to this product. See http://patents.dts.com.
  • Page 20 Device Recycling Information As part of a commitment to people and the future, Toshiba promotes the efficient use of resources by working to achieve our zero-waste- to-landfill goal at all our production sites. In addition to our existing waste reduction and recycling policies, Toshiba is strongly committed to reducing electronic waste.

  • Page 21: Table Of Contents

    Contents Introduction.............25 This guide ............26 Safety icons ............27 Other icons used..........27 Your device’s features and specifications ..28 Documentation ............ 28 Service options ............ 28 Precautions ............ 29 File management tips........... 30 Chapter 1: Getting Started........31 Selecting a place to work ........31 Features and components ........
  • Page 22 Turning on the power ........38 Initial setup............. 38 Setting up your software........ 39 Registering your device with Toshiba....39 To Shut down your device ........40 To place your device in Sleep mode ....40 Adding optional external devices......41 Recovering the Internal Storage Drive ....

  • Page 23: Contents

    Contents Chapter 3: Mobile Computing ........64 Toshiba’s energy-saver design......64 Running the device on battery power....64 Battery Notice ..........65 Power management ........66 Charging the battery ..........66 Charging the RTC battery ......67 Determining remaining battery power.... 67 What to do when the battery runs low...
  • Page 24 Data and system configuration backup in ® the Windows operating system.... 103 If you need further assistance......107 Contacting Toshiba........107 Other Toshiba Internet Web sites ...... 107 Toshiba’s worldwide offices ......108 Appendix A: Power Cord/Cable Connectors ..109 Glossary ............... 110 Index..............126...

  • Page 25: Introduction

    Introduction Welcome to the world of powerful, portable, multimedia computing. With your Toshiba device, your work and entertainment can accompany you wherever you go. NOTE This device is compatible with European Union Directive 2002/95/EC, Restriction of the use of certain Hazardous...

  • Page 26: This Guide

    For more detailed information about the features and specifications on your particular model, please visit Toshiba’s Web site at support.toshiba.com. While Toshiba has made every effort at the time of publication to ensure the accuracy of the information provided herein, product specifications, configurations, prices, system/component/options availability are all subject to change without notice.

  • Page 27: Safety Icons

    Introduction Safety icons Safety icons This manual contains safety instructions that must be observed to avoid potential hazards that could result in personal injuries, damage to your equipment, or loss of data. These safety cautions have been classified according to the seriousness of the risk, and icons highlight these instructions as follows: Indicates an imminently hazardous situation which, if not...

  • Page 28: Your Device's Features And Specifications

    To stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page...

  • Page 29: Precautions

    Introduction Service options Precautions Your device is designed to provide optimum safety and ease of use, and to withstand the rigors of travel. You should observe certain precautions to further reduce the risk of personal injury or damage to the device. Keep this device away from small children.

  • Page 30: File Management Tips

    Introduction File management tips File management tips ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. As you work with data it exists in the device’s memory. This memory is called “volatile memory”...

  • Page 31: Chapter 1: Getting Started

    Chapter 1 Getting Started This chapter provides tips for using your device effectively, summarizes how to connect components, and explains what to do the first time you use your device. Please read the safety instruction information on the Quick Start document (that shipped with your device) carefully and make sure you fully understand the instructions before you attempt to use your device in order to avoid potential hazards that could cause bodily injury, property damage, or...

  • Page 32: Features And Components

    Getting Started Features and components Features and components For further details on each of the items listed in the following section, be sure to follow the provided references to sections later in this document. Front Web Camera indicator* Web Camera* Display *Available on certain models (Sample Illustration) Front view...

  • Page 33: Back

    Getting Started Features and components Back Web Camera* *Available on certain models (Sample Illustration) Back view ❖ —Allows you to take still photos Web Camera* (includes flash settings) or record videos. For more information, see “Using the Web Camera” on page Left side microSD™...

  • Page 34: Right Side

    Getting Started Features and components Right side Power button Volume control button (Sample Illustration) Right side view ❖ —Allows you to Volume control button increase/decrease the volume. ❖ —Turns the device on and off. Press and Power button hold the button for several seconds to turn the device ON/OFF.

  • Page 35: Bottom

    Getting Started Setting up your device ❖ —Allows connection to an Micro HDMI™ port HDMI™-compatible television or external display device. ❖ —Allows the transfer of data via the Micro USB port USB cable and charging of the battery via the USB/AC adaptor.

  • Page 36: Connecting To A Power Source

    Always use the TOSHIBA USB/AC adaptor that was provided with your device, or use USB/AC adaptors specified by TOSHIBA to avoid any risk of fire or other damage to the device. Use of an incompatible USB/AC adaptor could cause fire or damage to the device possibly resulting in serious injury.

  • Page 37: Charging The Battery

    Getting Started Charging the battery Handling the cord on this product will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. Wash hands after handling Plug the USB Power cable into the Micro USB port on the device.

  • Page 38: Using The Device For The First Time

    Getting Started Using the device for the first time Using the device for the first time The device is now ready for you to turn it on and begin using it, see “Exploring Your Device’s Features” on page Turning on the power To turn on the device: Make sure any external devices (such as the USB/AC adaptor, if you plan to use AC power rather than battery...

  • Page 39: Setting Up Your Software

    Registering your device with Toshiba Product registration is strongly recommended, and allows Toshiba to send you periodic updates, announcements, and special offers applicable to your Product. Product registration can be completed by one of three methods: From the Toshiba Web site at register.toshiba.com:...

  • Page 40: To Shut Down Your Device

    Getting Started To Shut down your device To Shut down your device From the Start or Desktop screen, swipe in from the right edge of the screen. ® When the Windows charms appear, touch the Settings ) charm. Pressing the power button before shutting down the ®...

  • Page 41: Adding Optional External Devices

    Adding optional external devices NOTE Before adding external devices, Toshiba recommends setting up your software. See “Setting up your software” on page After starting your device for the first time you may want to: ❖...

  • Page 42: Creating Recovery Media

    Getting Started Recovering the Internal Storage Drive Recovery option Description Restoring from This option allows you to restore your system from recovery media the recovery media you created. You can remove ® all data from your system and reinstall Windows “Recovering from a USB Recovery PBR (Push Button Reset)”...

  • Page 43: Creating Push Button Reset Usb Recovery

    Getting Started Recovering the Internal Storage Drive NOTE During the recovery process your device must first be fully charged via the USB/AC adaptor. NOTE When you create recovery media, only the operating system files and drivers originally shipped with the device are backed up to the external media and can be restored from this media.
  • Page 44 Getting Started Recovering the Internal Storage Drive Touch the button. The Recovery Image Utility dialog box appears. (Sample Image) Recovery Image Utility screen Touch Create a Recovery Drive A message displays indicating that you will need two items before proceeding. (Sample Image) Recovery Image Utility message screen Touch to proceed.
  • Page 45 Getting Started Recovering the Internal Storage Drive The Recovery Drive screen appears. (Sample Image) Recovery Drive - Create a recovery drive screen With the default checkbox checked, touch the Next button. NOTE You must have a Micro USB to USB On-the-Go adapter attached so that a USB flash drive of 8GB or higher can be attached.
  • Page 46 Getting Started Recovering the Internal Storage Drive The Recovery Drive screen appears, displaying the available drive(s). (Sample Image) Recovery Drive - available drive(s) screen NOTE The Next button is greyed out if the attached USB drive is not at least 8GB in size. NOTE If there are multiple USB flash drives connected to the device, the top drive will be selected by default.
  • Page 47 Getting Started Recovering the Internal Storage Drive NOTE The Recovery Drive screen appears, displaying a warning message, stating “Everything on the drive will be deleted. If you have any personal files on this drive, make sure you’ve backed up the files.” (Sample Image) Recovery Drive - Warning screen When you are ready to begin, touch the button.
  • Page 48 Getting Started Recovering the Internal Storage Drive The message, “the recovery drive is ready” appears when the copy process is complete. (Sample Image) Recovery Drive - The recovery drive is ready screen Touch the button if you are done, otherwise Finish proceed to step 9.
  • Page 49 Getting Started Recovering the Internal Storage Drive (Sample Image) Recovery Drive - Delete the recovery partition screen Touch the button when prompted. Delete The partition drive will be deleted. (Sample Image) Recovery Drive - recovery partition deleted screen Touch the button when completed.

  • Page 50: Restoring From Recovery Media

    Getting Started Recovering the Internal Storage Drive Toshiba does not guarantee successful data back up. Be sure to save your work to external media before executing the recovery (see “Backing up your work” on page 63). Restoring from recovery media The recovery process deletes information stored on the internal storage drive.
  • Page 51 Getting Started Recovering the Internal Storage Drive Select your USB boot device. The device reboots, and then the “Choose your keyboard layout” menu appears. (Sample Image) Choose your keyboard layout menu Touch (for a US keyboard) to continue. The “Choose an option” menu appears. (Sample Image) Choose an option menu Touch Troubleshoot...
  • Page 52 Getting Started Recovering the Internal Storage Drive The “Troubleshoot” menu appears. (Sample Image) Troubleshoot menu Touch to perform the recovery. Reset your PC The “Reset your PC” menu appears. (Sample Image) Reset your PC menu Touch to choose your target operating Windows 8.1 system.
  • Page 53 Getting Started Recovering the Internal Storage Drive Touch Next Two options are now available: ❖ Yes, repartition the drives ❖ No, keep the existing partitions (Sample Image) Reset your PC menu If you select , two more options become available: ❖...

  • Page 54: Installing Drivers And Applications

    Getting Started Recovering the Internal Storage Drive Installing drivers and applications The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your device. NOTE You must have an Internet connection to reinstall applications.

  • Page 55: Connecting An External Device

    Getting Started Connecting an external device Connecting an external device You can easily attach an external device to your device. To do this: Read the directions that came with the external device to see if you first need to install new software. Connect the external device’s video or USB cable to the port on your device and to the external device.

  • Page 56: Connecting An Hdmi™-Compatible Television Or Display Device

    Getting Started Using external display devices Connecting an HDMI™-compatible television or display device To connect an HDMI™-compatible television or display device: ❖ Connect one end of the cable (not included with your device) to the Micro HDMI™ Out port on the side of the display panel/tablet, and then connect the other end of the cable to your television or display device.

  • Page 57: Adjusting The Quality Of The External Display

    Getting Started Customizing your device’s settings Touch Second screen (Sample Image) Display options window Select the desired display setting. Adjusting the quality of the external display To obtain the best picture quality from your television (or other video display device), you may need to adjust the video settings.

  • Page 58: Caring For Your Device

    Getting Started Caring for your device Caring for your device This section gives tips on cleaning and moving your device. For information about taking care of your device’s battery, “Taking care of your battery” on page NOTE Please handle your device carefully to avoid scratching or damaging the surface.

  • Page 59: Chapter 2: Learning The Basics

    Chapter 2 Learning the Basics This chapter gives some computing tips and provides important information about basic features. Computing tips ❖ Save your work frequently. Your work stays in the device’s temporary memory until you save it to the internal storage drive. If the network you are using goes down and you must restart your device to reconnect, or your battery runs out of charge while you are working, you will lose all work since you...

  • Page 60: Touch Screen

    Learning the Basics Touch screen ❖ Back up your files to external media on a regular basis. Label the backup copies clearly and store them in a safe place. It is easy to put off backing up because it takes time. However, if your internal storage drive suddenly fails, you will lose all the data on it unless you have a separate backup copy.

  • Page 61: Touch Screen Navigation

    Learning the Basics Touch screen Touch screen navigation Use your finger to manipulate the on-screen icons, buttons, menu items, and other items on the touch screen. You can also change the screen’s orientation. The screen is made of glass so avoid contact with sharp, rough, or abrasive objects or substances as screen may break or scratch if not handled properly.

  • Page 62: Mouse Properties

    Learning the Basics Mouse properties Mouse properties If you have attached an external mouse to your device, Mouse properties allow you to change your pointing device or mouse settings. To access Mouse properties: Swipe in from the right edge of the screen. When the ®...

  • Page 63: Saving Your Work

    Card. Toshiba’s online resources Toshiba maintains a number of online sites to which you can connect. These sites provide information about Toshiba products, give help with technical questions and keep you up to date with future upgrades.

  • Page 64: Chapter 3: Mobile Computing

    Many of these energy-saving features have been preset by Toshiba. We recommend you leave these features active, allowing your device to operate at its maximum energy efficiency, so that you can use it for longer periods while traveling.

  • Page 65: Battery Notice

    The battery life rating is only achieved on the select models and configurations tested by Toshiba under the specific test settings at the time of publication and is not an estimate of a system’s battery life under any conditions other than the...

  • Page 66: Power Management

    For assistance with setup changes, contact Toshiba’s Customer Support Center. Charging the battery If the device is leaking or its case is cracked, put on protective gloves to handle it.

  • Page 67: Charging The Rtc Battery

    Mobile Computing Charging the battery —The fastest way to charge your tablet is with Wall Outlet the included USB/AC adaptor plugged into a wall outlet. Charging the RTC battery Your device has an internal real-time clock (RTC) battery. The RTC battery powers the System Time Clock and BIOS memory used to store your device’s configuration settings.

  • Page 68: What To Do When The Battery Runs Low

    Mobile Computing Charging the battery With repeated discharges and recharges, the battery’s capacity gradually decreases. A frequently used older battery does not power the device for as long as a new battery, even when fully charged. TECHNICAL NOTE: The device drains the battery faster at low temperatures.
  • Page 69 Mobile Computing Charging the battery A window appears displaying the power level of the battery. (Sample Image) Power Options screen Touch More power options The Power Options window appears. Touch under the power plan to Change plan settings be customized. The Edit Plan Settings window appears.

  • Page 70: Conserving Battery Power

    Mobile Computing Charging the battery Conserving battery power How long a fully charged battery lasts when you are using the device depends on a number of factors, such as: ❖ How the device is configured ❖ How much you use the internal storage drive or other optional devices ❖...
  • Page 71 Mobile Computing Charging the battery Touch More power options The Power Options window appears. (Sample Image) Power Options window Select an appropriate plan for your work environment or create your own custom plan. Touch in the left pane to set up a Create a power plan new plan.

  • Page 72: Changing The Battery

    If you find that a new battery is needed, contact the location where you purchased the device for more information on replacing the battery. Toshiba will not be responsible for any product damage, data loss, service, or part replacement made necessary by improper installation of a new battery.

  • Page 73: Maintaining Your Battery

    ❖ Always travel with the device in a carrying case. Toshiba offers a choice of carrying cases for the device. They all provide plenty of extra space for manuals, power cords, and compact discs.
  • Page 74 Mobile Computing Traveling tips TECHNICAL NOTE: When traveling by air, you may be required to pass your device through airport security equipment. The X-ray equipment will not harm your device. NOTE Before using your device aboard an aircraft, make sure the Wireless antenna is OFF (Airplane mode is ON) if your device has wireless LAN capability.

  • Page 75: Chapter 4: Exploring Your Device's Features

    Chapter 4 Exploring Your Device’s Features In this chapter, you will explore some of the special features of your device. Exploring the Start screen The Start screen is the launching pad for everything you can ® do in the Windows operating system, providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information.

  • Page 76: Charms

    Exploring Your Device’s Features Exploring the Start screen For detailed information on the new functionality, refer to the ® Windows Help and Support. App tiles ® (Sample Image) Windows Start screen Charms ® Use the Windows charms to start apps, find documents, set up system components, and perform most other computing tasks.

  • Page 77: Tiles

    Exploring Your Device’s Features Exploring the desktop Tiles Tiles can be accessed and launched from the Start screen. Typical Start screen tiles are the Desktop tile and Mail tile, as well as tiles representing all other applications downloaded to your system. Exploring the desktop You can use its features to start applications, find documents, set up system components, and perform most...
  • Page 78 Exploring Your Device’s Features Exploring the desktop Icons An icon represents a folder, file, or program that can be quickly activated by touching the icon. You can create a new desktop icon for any folder, file, or program by dragging the element’s icon from its location in a window to the desktop area.

  • Page 79: Windows Store

    Exploring Your Device’s Features ® Windows Store Notification area The notification area displays icons of tasks or programs that run continuously in the background and displays notifications. Typical tasks in the notification area are Current time, Power usage mode, network connectivity status, and speaker volume.

  • Page 80: Setting Up For Communications

    Exploring Your Device’s Features Setting up for communications Setting up for communications To connect to the Internet you need: ❖ A browser or communications program ❖ An Internet Service Provider (ISP) or online service if you plan to use the Internet ❖...

  • Page 81: Exploring Audio Features

    Exploring Your Device’s Features Exploring audio features Accessing a network For specific information about connecting to the network, consult your network administrator. Many hotels, airports, ® and offices offer Wi-Fi access. Exploring audio features You can use your device to record sounds using the device’s internal microphones (available on certain models) or an optional external microphone.

  • Page 82: Using External Speakers Or Headphones

    Exploring Your Device’s Features Using the Web Camera Using external speakers or headphones NOTE To locate your headphone/microphone jack, please refer to your Quick Start document. Your device is equipped with a full stereo sound system with internal speakers. Instead of using the internal speakers, you can connect headphones or a pair of external stereo speakers.

  • Page 83: Using A Microsd™ Card

    Exploring Your Device’s Features Using a microSD™ Card ❖ Have video conference calls NOTE To email, instant message or video conference, you must be connected to the Internet. To access the Web Camera, on the Start screen touch the tile. The Web Camera indicator light glows when Camera the Web Camera is active.

  • Page 84: Removing Memory Media

    Exploring Your Device’s Features Using a microSD™ Card When inserting memory media, do not touch the metal contacts. You could expose the storage area to static electricity, which can destroy data. NOTE Always remove memory media when not in use. Removing memory media If you are not currently on the Desktop, choose the Desktop tile on the Start screen, otherwise skip to step 2.

  • Page 85: Chapter 5: Utilities

    NOTE The utilities described in this chapter, and the icons shown in the sample images are applicable only if the related utility is available on your system. ❖ Create Recovery Media ❖ Service Station ❖ TOSHIBA Application Installer...

  • Page 86: Create Recovery Media

    Utilities Create Recovery Media Create Recovery Media The Create Recovery Media utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating recovery media”...

  • Page 87: Toshiba Application Installer

    Utilities TOSHIBA Application Installer TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your device. NOTE You must have an Internet connection to reinstall applications. To reinstall drivers and applications: Swipe in from the right edge of the screen.

  • Page 88: Chapter 6: If Something Goes Wrong

    This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding.

  • Page 89: Problems When You Turn On The Device

    If Something Goes Wrong Problems when you turn on the device Problems when you turn on the device These problems may occur when you turn on the power. The device will not start. Make sure you attached the USB Power cable to the USB/AC adaptor properly.

  • Page 90: The Windows Operating System Is Not Working

    If Something Goes Wrong ® The Windows operating system is not working ® The Windows operating system is not working Once you are familiar with your device and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly.
  • Page 91 If Something Goes Wrong ® The Windows operating system is not working You now have several options: Refresh your device ❖ Your files and personalization settings won't change ❖ Your device settings will be changed back to their defaults ❖ ®...

  • Page 92: Internet Problems

    If Something Goes Wrong ® The Windows operating system is not working Startup Settings In previous Operating Systems the majority of the options found on this menu were available by pressing the ® during the Windows boot process: ❖ Enable low resolution video mode ®...

  • Page 93: The Windows Operating System Can Help You

    ❖ Touch one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com. Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device.

  • Page 94: Checking Device Properties

    If Something Goes Wrong Power and the batteries Checking device properties Device Manager provides a way to view the properties of a device. Properties include the name of the manufacturer, the type of device, the drivers installed, and the system resources assigned to the device.

  • Page 95: Display Problems

    After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. Visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your device, and for other product information.
  • Page 96 If Something Goes Wrong Display problems If you are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the monitor’s Power cable is firmly plugged into a working power outlet. ❖ Check that the cable connecting the external monitor to the device is firmly attached.

  • Page 97: Disk Or Storage Drive Problems

    If Something Goes Wrong Disk or storage drive problems The display mode is set to Simultaneous and the external display device does not work. Make sure the external monitor is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode.
  • Page 98 If Something Goes Wrong Disk or storage drive problems Touch and hold the drive you wish to check. (Sample Image) Selecting the drive In the pop-up menu, touch Properties The drive’s Properties box appears. Touch the tab. Tools Touch the button.

  • Page 99: Sound System Problems

    If Something Goes Wrong Sound system problems Your data files are damaged or corrupted. Refer to your software documentation for file recovery procedures. Many software packages automatically create backup files. You may also be able to recover lost data using utility software.

  • Page 100: Wireless Networking Problems

    If Something Goes Wrong Wireless networking problems You may have connected the printer while the device is on. Disable Sleep mode, turn off the device, and turn off the printer. Turn the printer back on, make sure it is online, and then turn the device back on.
  • Page 101 If Something Goes Wrong Wireless networking problems ❖ Verify that the Service Set Identifier (SSID), or network name, is correct - i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case-sensitive. ❖...

  • Page 102: Develop Good Computing Habits

    If Something Goes Wrong Develop good computing habits Develop good computing habits Save your work frequently. You can never predict when your device will lock, forcing you to close a program and lose unsaved changes. Many software programs build in an automatic backup, but you should not rely solely on this feature.

  • Page 103: Data And System Configuration Backup In The Windows Operating System

    If Something Goes Wrong Develop good computing habits Data and system configuration backup in the ® Windows operating system ® The Windows operating system offers some easy-to-use ® features for backing up your Windows settings and your data - documents and other important files. Take advantage of these features to protect yourself from much more difficult and time-consuming restoration procedures, and to safeguard your valuable data from loss.
  • Page 104 If Something Goes Wrong Develop good computing habits Touch the input field, and enter a name that is descriptive enough to be easily understood in the future, such as “Before installing Brand X Accounting app.” Then touch Create ® The Windows operating system creates the restore point, automatically stamps it with the current date and time, and displays a message that the restore point was...
  • Page 105 If Something Goes Wrong Develop good computing habits Backing up your data or your entire device ® with the Windows operating system The most valuable component of your device system is the data you create and store on its internal storage drive. Since problems with either hardware or software can make the data inaccessible or even destroy it, the next most valuable component of your device system may be a recent backup...
  • Page 106 If Something Goes Wrong Develop good computing habits ® restore the Windows operating system to the state it was in prior to the installation, undoing any changes that the installation process introduced. ❖ Back up your critical data (see “Backing up your data or your entire device with the Windows®...

  • Page 107: If You Need Further Assistance

    Toshiba’s Technical Support Web site For technical support, or to stay current on the most recent software and hardware options for your device, and for other product information, be sure to regularly check the Toshiba Web site at support.toshiba.com. Other Toshiba Internet Web sites toshiba.com...

  • Page 108: Toshiba's Worldwide Offices

    Spain United States The Rest of Europe Toshiba America Information Toshiba Europe (I.E.) GmbH Systems, Inc. Hammfelddamm 8 9740 Irvine Boulevard D-4-1460 Neuss Irvine, California 92618 Germany United States For more information on additional Toshiba worldwide locations, please visit: www.toshiba.co.jp/index.htm.

  • Page 109: Appendix A: Power Cord/Cable Connectors

    Appendix A Power Cord/Cable Connectors Your device ships with the correct power supply for the country of purchase. This appendix shows the shapes of the typical AC power cord/cable connectors for various parts of the world. Canada UL approved CSA approved United Kingdom Europe VDA approved...

  • Page 110: Glossary

    Glossary TECHNICAL NOTE: Some features defined in this glossary may not be available on your device. Acronyms The following acronyms may appear in this User’s Guide. Alternating Current Applications Apps Basic Input/Output System BIOS Blu-ray Disc Read-Only Memory BD-ROM bits per second Compact Disc Compact Disc Read-Only Memory CD-ROM...
  • Page 111 Glossary Disk Operating System Dots Per Inch Digital Versatile (or Video) Disc Digital Versatile (or Video) Disc Read-Only DVD-ROM Memory external Serial Advanced Technology eSATA Attachment File Allocation Table Federal Communications Commission gigabyte gigabytes per second GBps Hard Disk Drive High-Definition Multimedia Interface HDMI High-Definition Multimedia Interface Consumer...
  • Page 112 Glossary Red, Green Blue light (monitor) Radio Frequency Interference Read-Only Memory Real-Time Clock Secure Digital Synchronous Dynamic Random Access Memory SDRAM Solid State Drive Thin Film Transistor Universal Serial Bus Uniform Resource Locator Wide Area Network World Wide Web Terms The following terms may appear in this User’s Guide.
  • Page 113 Glossary —A computer program that you use to perform application tasks of a specific type. Applications include word processors, spreadsheets, and database management program systems. See also —A copy of a file, usually on a removable disk, kept in backup case the original file is lost or damaged.
  • Page 114 Glossary —An electrical circuit that connects the central processing unit (CPU) with other parts of the computer, such as the video adapter, disk drives, and ports. It is the pathway through which data flows from one device to another. See bus speed, frontside bus also —The speed at which the central processing unit...
  • Page 115 Glossary —A set of specified colors that establishes the color palette colors that can be displayed on the screen at a particular time. —The extent to which computers, programs, or compatibility devices can work together harmoniously, using the same commands, formats, or language as another. —(1) The collection of components that make up configuration a single computer system.
  • Page 116 Glossary —The type of power usually supplied by Direct Current (DC) Alternating batteries. DC flows in one direction. Compare Current (AC) —A dedicated channel, Direct Memory Access (DMA) bypassing the CPU, that enables direct data transfer between memory and a device. folder —See directory...
  • Page 117 Glossary DVD-ROM (Digital Versatile [or Video] Disc Read-Only —A very high-capacity storage medium that uses Memory) laser optics for reading data. Each DVD-ROM can hold as CD-ROM much data as several CD-ROMs. Compare —A technique in which a device or program imitates emulation another device or program.
  • Page 118 Glossary —(verb) To prepare a blank disk for use with the format computer’s operating system. Formatting creates a structure on the disk so the operating system can write information to the disk or read information from it. —The primary pathway (bus) between the CPU frontside bus and the computer’s main memory.
  • Page 119 Glossary —A feature of many Toshiba computers that saves Hibernation to the internal storage drive the current state of your work, including all open files and programs, when you turn the computer off. When you turn on the computer again, your...
  • Page 120 Glossary —A solid state lamp (SSL) that LED (Light Emitting Diode) uses light-emitting diodes (LEDs) as the source of light, which offers long life and high efficiency output. Multiple diodes are used together, since the light created by individual light-emitting diodes is small compared to incandescent and compact fluorescent lamps.
  • Page 121 Glossary —A DVD drive that can read and write to multi-function drive CD and DVD media. —A combination of two or more media, such as multimedia sound, animation, and video in a computer program or presentation. MIDI —See Musical Instrument Digital Interface —A collection of computers and associated devices network that are connected by communications facilities.
  • Page 122 Glossary —Any device, such as a printer or joystick, that is peripheral attached to the computer and controlled by the computer’s CPU. —Short for “picture element.” The smallest dot that can be pixel produced on a screen or printer. —Generally, refers to the computer’s ability to Plug and Play automatically configure itself to work with peripheral devices.
  • Page 123 Glossary —A disk that can be removed from a disk removable disk drive. A Flash drive is one example of a removable disk. —A measure of the sharpness of the images that resolution can be produced by a printer or displayed on a screen. For a printer, resolution is expressed in dots per inch (dpi).
  • Page 124 Glossary —A data storage device that utilizes solid- solid state drive hard disk state memory as opposed to a hard disk (see also Solid state drives hold a large amount of information and are used for storage of programs and data. ®...
  • Page 125 Glossary —A computer program designed to perform a narrowly utility focused operation or solve a specific problem. Utilities are often related to computer system management. World Wide Web —See ® —A registered trademark term of the Wi-Fi Alliance that Wi-Fi stands for Wireless Fidelity, and is another term for the communication protocol to permit an Ethernet connection using wireless communication components.

  • Page 126: Index

    Index low charge 68 maintaining 73 AC power 66 maximum capacity 65 accessing power management 66 network 81 power options 68 adding real-time clock (RTC) 65 optional external devices 41 recharge time 65 apps RTC memory 65 searching 62 running device on battery starting from Start screen 62 power 64 audio features 81...
  • Page 127 Index cleaning the device 58 troubleshooting 89 communications display set up 80 troubleshooting 96 computing habits display devices troubleshooting 102 external 55 computing tips 59 display, external connecting adjusting 57 device to a network 80 disposal information 20 external device 55 disposing of your device 73 HDMI™-compatible TV or documentation 28...
  • Page 128 96 safety 29 mouse properties 62 printer troubleshooting 99 network problem solving accessing 81 contacting Toshiba 107 connecting your device 80 Startup options 90 networking projector wireless 80 connecting 56 notification area 79 notifications 79 real-time clock (RTC)
  • Page 129 63 Toshiba selecting online resources 63 a place to work 31 registering device power plan options 70 Toshiba Web site 39 worldwide offices 108 video cables 55 TOSHIBA Application Installer 87 Service Station 86 touch screen navigation 61 setting...
  • Page 130 Index external monitor 96 Front 32 good computing habits 102 indicator light 32 hard disk drive is slow 98 Web Camera light 82 high-pitched noise 99 Web sites 107 installing hardware/software Wi-Fi® wireless networking 80 missing files/trouble accessing Windows® Charms a drive 97 Devices 76 power and batteries 94...

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