Epson DS-560 User Manual
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Epson DS-560 User Manual

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User's Guide
NPD4946-01 EN

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  • Page 1 User’s Guide NPD4946-01 EN...

  • Page 2: Copyright And Trademarks

    Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product.
  • Page 3 General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective companies. Copyright © 2013 Seiko Epson Corporation. All rights reserved. The contents of this manual and the specifications of this product are subject to change without notice.

  • Page 4: Table Of Contents

    Indicator status when connecting using a Epson Scan Driver......43 wireless network......13 How to start.
  • Page 5 Technical Support Web Site....68 Contacting Epson Support....68 Before Contacting Epson.

  • Page 6: Introduction

    User’s Guide Introduction Introduction Where to Find Information The latest version of the following manuals are available on the Epson support website. “Technical Support Web Site” on page 68 & ❏ Setup Guide (paper): Provides you with an introduction to setting up the product.

  • Page 7: Operating System Versions

    DS-560 User’s Guide Operating System Versions Operating System Versions In this manual, the following abbreviations are used. Windows refers to Windows 8.1, Windows 8, Windows 7, Windows Vista, Windows XP, and Windows XP x64. ❏ Windows 8.1 refers to Windows 8.1 and Windows 8.1 Pro.

  • Page 8: Safety Instructions

    DS-560 User’s Guide Safety Instructions Safety Instructions Important Safety Instructions In this document, warnings, cautions, important, and notes indicate the following: Warnings must be followed to avoid serious bodily injury. Cautions must be followed carefully to avoid bodily injury. Importants: must be observed to avoid damage to your equipment.

  • Page 9: Restrictions On Copying

    DS-560 User’s Guide Safety Instructions ❏ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.
  • Page 10 DS-560 User’s Guide Safety Instructions Exercise caution when copying the following items: ❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession tickets, etc. ❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.

  • Page 11: Getting To Know Your Product

    DS-560 User’s Guide Getting to Know Your Product Getting to Know Your Product Product Parts Note: Use all the items that came with your product. a. scanner cover b. input tray sensor c. page separation lever d. edge guides e. input tray f.
  • Page 12 DS-560 User’s Guide Getting to Know Your Product a. security slot b. USB interface connector c. Connect button d. DC inlet e. connection mode switch a. AC adapter b. AC power cord c. USB cable...

  • Page 13: Status Light

    DS-560 User’s Guide Getting to Know Your Product Status Light The status light indicates whether the product is operating normally. a. Error light b. Status light Indicator status when connecting using a USB cable Light Indicator Status Meaning Status (Blue) The product is ready to scan.

  • Page 14: Button

    DS-560 User’s Guide Getting to Know Your Product Light Indicator Status Meaning Status (White) The product is ready to scan. Flashing The product is connecting to a wireless network. Status (White) and Error White is flashing and A Wi-Fi connection error has occurred. See the Troubleshooting...

  • Page 15: Interface Switches

    DS-560 User’s Guide Getting to Know Your Product Button Function Cancels scanning. y Stop Button Starts scanning. ] Start Button You can customize the Start button using Document Capture Pro/Document Capture. “Document Capture Pro (Windows)/Document Capture (Mac OS X)” on page 43 &...

  • Page 16: Page Separation Lever

    DS-560 User’s Guide Getting to Know Your Product Page Separation Lever Change the position of the page separation lever depending on the type of document you are going to scan. Separation feeding You should normally use separation feeding. Documents with multiple pages are fed one sheet at a time.

  • Page 17: Placing Originals On The Product

    DS-560 User’s Guide Placing Originals on the Product Placing Originals on the Product Loading Documents Document specifications The following table provides a list of the paper you can load into the product. Paper Size Measurements Paper Thickness Paper Type Loading Capacity 210 ×...

  • Page 18: Loading A Mixture Of Documents At Different

    DS-560 User’s Guide Placing Originals on the Product ❏ Ripped, wrinkled, or curled documents ❏ Document with staples or paper clips (which may damage the paper source) ❏ Documents with holes (not including punched holes) ❏ Bound documents ❏ Documents with carbon paper on the back ❏...

  • Page 19: Loading Documents

    DS-560 User’s Guide Placing Originals on the Product ❏ Slide the edge guides to fit the edges of the widest document. Loading documents Follow the steps below to load the document. Open and extend the input tray, and then slide out the output tray and raise and extend the central guide.
  • Page 20 DS-560 User’s Guide Placing Originals on the Product Make sure that the page separation lever is lowered. Load only the first page of your documents into the input tray with the printed side facing down and the top edge facing into the feeder.

  • Page 21: Loading Cards

    ❏ Smooth out the folding lines on the documents before loading them. Slide the edge guides to fit the edge of the paper. “Scanning Using Document Capture Pro/Document Capture” on page 28 & “Scanning Using Epson Scan” on page 30 & Loading Cards Note: Scan results are not guaranteed for plastic cards with shiny surfaces.
  • Page 22 DS-560 User’s Guide Placing Originals on the Product 54 × 85.6 mm Size (2.1 × 3.3 inches) Loading capacity Loading direction Horizontal Paper thickness Up to 1.24 mm thick (including emboss) * ISO7810 compliant Follow the steps below to load a plastic card.
  • Page 23 DS-560 User’s Guide Placing Originals on the Product Raise the page separation lever. Load the card into the input tray with the printed side facing down and the top edge facing into the feeder. Slide the card into the feeder until it meets resistance. Then slide the edge guides to fit the edge of the card.

  • Page 24: Loading Special Documents

    ❏ Do not load plastic cards vertically. ❏ To scan plastic cards, clear Detect Double Feed in Epson Scan. See the Epson Scan Help for details. This completes the procedure for loading cards. See the following sections for more information on scanning documents.
  • Page 25 DS-560 User’s Guide Placing Originals on the Product Open and extend the input tray, and then slide out the output tray and raise and extend the central guide. Slide the edge guides on the input tray all the way out.
  • Page 26 ❏ Do not load the document with the open side facing down. ❏ To scan special documents, clear Detect Double Feed in Epson Scan. See the Epson Scan Help for details. This completes the procedure for loading documents. See the following sections for more information on scanning the...
  • Page 27 User’s Guide Placing Originals on the Product “Scanning Using Document Capture Pro/Document Capture” on page 28 & “Scanning Using Epson Scan” on page 30 & Lower the page separation lever after scanning. Note: When loading a photo or paper that is an irregular shape, use the carrier sheet (sold separately).

  • Page 28: Basic Scanning

    ❏ Document Capture Pro and Document Capture do not support scanning from the button over a wireless connection. ❏ When using a wireless connection, launch EPSON Scan on your computer before scanning. Load the document(s). “Loading Documents” on page 17 &...
  • Page 29 Set all of the items, and then click Scan. Windows If you want to make detailed settings such as image quality, click Detailed Settings to display the "Epson Scan” scanner driver screen, and then make the necessary settings. Mac OS X To display the EPSON Scan screen, select Displays the EPSON Scan Setup Screen in Scan from the menu.

  • Page 30: Scanning Using Epson Scan

    In the File Save Settings window, select the Type setting and click OK. Note: If the Show this dialog box before next scan check box is cleared, Epson Scan starts scanning immediately without displaying the File Save Settings window. The scanned image is saved to the folder you specified.

  • Page 31: Various Types Of Scanning

    DS-560 User’s Guide Various Types of Scanning Various Types of Scanning Scanning to SharePoint or Cloud Service You can upload scanned images to a SharePoint Server or Cloud Service. Note: Create a cloud service account before using this function. Windows Start Document Capture Pro and scan your document.

  • Page 32: Scanning Multiple Documents To Separate Files (Windows)

    DS-560 User’s Guide Various Types of Scanning On the Main window of Document Capture, click the destination icon. See the Help for details on Document Capture. On the settings window, make settings for each item and then click Send. The image is uploaded to the target server.

  • Page 33: Assigning A Specified Scanning Setting To A Program

    DS-560 User’s Guide Various Types of Scanning Select the separation method and the method for specifying the folder name on the Job Separation Settings window, and then click OK. See the Help for details on Document Capture Pro. Make other settings on the File Name Settings window, and then click OK.
  • Page 34 “How to start” on page 43 & Click the (Scan) icon. Click Detailed Settings and display EPSON Scan. Select Double-Sided from Document Source on the Main Settings tab. Select the document size from Size. Select Top&Bottom or Left&Right from Stitch Images, and then click OK.

  • Page 35: Adjusting The Scanned Image

    If the images are not stitched together in the intended direction, check Binding Position (for Double-Sided Scanning) on the EPSON Scan Configuration screen. Adjusting the Scanned Image Epson Scan offers a variety of settings for improving color, sharpness, and other aspects affecting image quality.
  • Page 36 DS-560 User’s Guide Various Types of Scanning Unsharp Mask Sharpens the edges of image areas. Descreening A ripple or cross-hatch pattern (known as moiré) may appear in a scanned image of a printed document. Text Enhancement Enhances text recognition when scanning text documents.
  • Page 37 DS-560 User’s Guide Various Types of Scanning See the Help for details on Epson Scan.

  • Page 38: Using The Network Interface Unit

    Scan in the Document Capture Pro or Epson Scan window. Connecting a Network Interface Unit Epson Scan works with the optional Network Interface Unit (B12B808451/B12B808461) to enable direct control of all features of your scanner in a network environment.

  • Page 39: Setting Up Client Computers With Epson Scan Settings

    User’s Guide Using the Network Interface Unit Note: Install the latest firmware for the Network Interface Unit before scanning. Go to the Epson website to download the Epson Firmware Updater for the Network Interface Unit. <http://www.epson.com/> After downloading, start Epson Firmware Updater, and then follow the on-screen instructions. If the latest firmware is already installed on the Network Interface Unit, you do not need to update the firmware.
  • Page 40 DS-560 User’s Guide Using the Network Interface Unit Select Network, then click Add. In the Add window, choose the Network Interface Unit’s IP address under Search for addresses. Then click Note: You can add the product’s IP address manually. Select Enter address, type in the address, and then click OK.

  • Page 41: Scanning Over A Network

    DS-560 User’s Guide Using the Network Interface Unit In the Epson Scan Settings window, click Test to check the connection. If everything works properly, a message indicating successful connection is displayed. Click OK to save the settings. Scanning Over a Network Note: You must set the IP address for your Network Interface Unit before using it.
  • Page 42 DS-560 User’s Guide Using the Network Interface Unit Enter the password. If the password entry screen is not displayed, go to the next step. See the Help for details on Document Capture Pro. Select a job, and then press the OK button.

  • Page 43: Software Information

    TWAIN-compliant scanning program. How to start ❏ Windows 8.1/ Windows 8: Start screen > Apps > Epson > EPSON Scan ❏ Windows 7/ Windows Vista/ Windows XP: Select Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan.

  • Page 44: How To Access The Help

    How to access the help Click the Help button on the Epson Scan driver. EpsonNet Config This software allows you to configure the network interface of the Epson product to use it on the network. How to start ❏ Windows 8.1/ Windows 8: Start screen >...

  • Page 45: Another Scanning Software

    DS-560 User’s Guide Software Information Another Scanning Software Presto! BizCard You can scan business cards and convert them to editable text using the Presto! BizCard software that came with your scanner. How to start ❏ Windows 8.1/ Windows 8: Start screen > Apps > NewSoft > Presto! BizCard ❏...

  • Page 46: Checking And Installing Your Software

    Checking the software installed on your computer To use the functions described in this User’s Guide, you need to install the following software. ❏ Epson Driver and Utilities ❏ Document Capture Pro/Document Capture Follow the steps below to check that the software is installed on your computer.

  • Page 47: Uninstalling Your Software

    Insert the product software disk that came with your product and select the software you want to install on the Software Select screen. If you are using Mac OS X, or if your computer does not have a CD/DVD drive, go to the following Epson website to download and install the software.

  • Page 48: For Mac Os X

    Access the site at: http://www.epson.com Next, select the support section of your local Epson Web site. ❏ To uninstall applications, you must log on to a Computer Administrator account. You cannot uninstall programs if you log on as a limited account user.

  • Page 49: Maintenance

    DS-560 User’s Guide Maintenance Maintenance Cleaning the Product To keep your product operating at its best, follow the steps below to clean it periodically. Important: ❏ Never use alcohol, thinner, or corrosive solvent to clean the product. These chemicals can damage the product components and the case.
  • Page 50 DS-560 User’s Guide Maintenance Unplug the AC adapter from the product. Pull the cover open lever and open the scanner cover. Use a soft cloth to wipe off any stains on the roller on the Scanner cover side. Wipe off any stains on the pickup roller.
  • Page 51 DS-560 User’s Guide Maintenance Wipe off any stains on the four rollers on the bottom. Hold down the ] button for at least two seconds. Press the ] button several times to rotate the roller and wipe off any stains on the roller.

  • Page 52: Replacing The Roller Assembly Kit

    DS-560 User’s Guide Maintenance Replacing the Roller Assembly Kit You need to replace the parts on the Roller Assembly Kit after scanning every 100,000 times. Removal part Part number Number of scanning Roller Assembly Kit B12B813561 100,000 To replace the Roller Assembly Kit, follow the steps below.
  • Page 53 DS-560 User’s Guide Maintenance Important: Do not place too much force on the arm when replacing the pickup roller. Doing so may break the arm. Slide and remove the installed pickup rollers. Attach the new lower pickup roller in the correct position.
  • Page 54 DS-560 User’s Guide Maintenance Attach the new upper pickup roller in the correct position. Align the notches, and check that the smaller roller is on the bottom. Important: Do not touch the surface of the roller. Close the pickup roller cover.
  • Page 55 DS-560 User’s Guide Maintenance Slide and remove the installed separation roller. Remove the roller from the axis. Attach the new separation roller to the axis, and make sure the notches align. Check that there are no gaps. Make sure the roller does not come off the axis.
  • Page 56 Start screen > Apps > Epson > Epson Scan Settings Windows 7/ Windows Vista/ Windows XP: Start > All Programs or Programs > EPSON > EPSON Scan > Epson Scan Settings. Mac OS X: Select Applications > EPSON Software > EPSON Scan Settings.

  • Page 57: Energy Saving

    Start screen > Apps > Epson > Epson Scan Settings Windows 7/ Windows Vista/ Windows XP: Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings. Mac OS X: Select Applications > EPSON Software > EPSON Scan Settings.

  • Page 58: Using Security Slot

    See the following for more details on the Microsaver Security System. http://www.kensington.com/ & Updating the Firmware Check the Epson website for the latest firmware update releases. If there is no firmware information on the website, you are already using the latest firmware. http://www.epson.com &...

  • Page 59: Checking The Scanner's Main Firmware Version

    Start screen > Apps > Epson > EPSON Scan Settings Windows 7/Windows Vista/Windows XP: Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings Mac OS X: Select Applications > EPSON Software > EPSON Scan Settings.

  • Page 60: Troubleshooting

    DS-560 User’s Guide Troubleshooting Troubleshooting Problems Indicated by status light ❏ Make sure the scanner cover is closed. ❏ Make sure there is no jammed paper. ❏ Make sure the product is connected to your computer properly. Turn off the product, check that the connection mode switch is set to the correct position, and then turn it on again.

  • Page 61: Using The Button

    ❏ Mac OS X: Make sure you are logged on as the user who installed the scanning software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan. Using a wireless connection See the Network Guide for details on wireless connection problems.

  • Page 62: How To Unblock Document Capture Pro

    “How to unblock Document Capture Pro” on page 62 & ❏ Check that the IP address for the scanner being used is set correctly. “Setting Up Client Computers with Epson Scan Settings” on page 39 & How to unblock Document Capture Pro Display the Control Panel.

  • Page 63: Using Scanning Software Other Than Epson Scan Driver

    User’s Guide Troubleshooting Click OK. Using scanning software other than Epson Scan driver ❏ If you are using any TWAIN-compliant programs, make sure that the correct product is selected as the Scanner or Source setting. ❏ If you cannot scan using any TWAIN-compliant scanning programs, such as Adobe Photoshop Elements, uninstall the TWAIN-compliant scanning program and then reinstall it.

  • Page 64: Paper Jams In The Product

    DS-560 User’s Guide Troubleshooting Note: When scanning plastic cards and special documents (folded documents, envelopes, and so on), make sure the page separation lever is raised. “Page Separation Lever” on page 16 & Paper jams in the product If paper jams inside the product, follow the steps below to remove jammed paper.

  • Page 65: Problems With Scanning Time

    DS-560 User’s Guide Troubleshooting If there is paper jammed in the output tray, gently pull the paper out in the direction shown. Close the scanner cover. Problems With Scanning Time ❏ Computers with Hi-Speed external USB ports can scan faster than those with external USB ports. If you are using a Hi-Speed external USB port with your product, make sure it meets the system requirements.

  • Page 66: Ripple Patterns Appear In Your Scanned Image

    Color slip appears in your scanned image Use Color Slip Reduction to improve this problem. This function may not provide perfect results. See the Help for details on Epson Scan. An image on the back of your original appears in your scanned image When scanning thin paper, images on the back may be visible to the product and appear in your scanned image.

  • Page 67: The Scanning Area Is Unsatisfactory

    Crop Margins for Size “Auto”. Problems Remain After Trying All Solutions If you have tried all the solutions and have not solved the problem, initialize the Epson Scan settings. Click Configuration, select the Other tab, and then click Reset All.

  • Page 68: Where To Get Help

    Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product. Epson support will be able to help you much more quickly if you give them the following information: ❏ Product serial number (The serial number label is usually on the back of the product.)

  • Page 69: Help For Users In Latin America

    Visit Epson’s support website at http://epson.com/support and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Dial: (562) 276-1300 (U.S.), or (905) 709-9475 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Days and hours of support are subject to change without notice.

  • Page 70: Help For Users In Europe

    (51 1) 418-0210 Venezuela (58 212) 240-1111 Help for Users in Europe Check your Pan-European Warranty Document for information on how to contact Epson support. Help for Users in Taiwan Contacts for information, support, and services are: World Wide Web (http://www.epson.com.tw) Information on product specifications, drivers for download, and products enquiry are available.

  • Page 71: Help For Users In Australia

    Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located.

  • Page 72: Help For Users In Singapore

    User’s Guide Where To Get Help Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: World Wide Web (http://www.epson.com.sg) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

  • Page 73: Help For Users In Indonesia

    Where To Get Help Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web (http://www.epson.co.id) ❏ Information on product specifications, drivers for download ❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail Epson Hotline ❏...

  • Page 74: Help For Users In Hong Kong

    To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏...

  • Page 75: Help For Users In India

    603-56288333 Help for Users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available. Epson India Head Office - Bangalore Phone: 080-30515000 Fax: 30515005 Epson India Regional Offices:...

  • Page 76: Help For Users In The Philippines

    For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:...

  • Page 77: Technical Specifications

    See your system documentation for details.) Note: Epson Scan does not support the UNIX File System (UFS) for Mac OS X. You must install Epson Scan on a disk or in a partition that does not use UFS. Product Specifications Note: Specifications are subject to change without notice.

  • Page 78: Network Interface Specification

    DS-560 User’s Guide Technical Specifications Photoelectric device 5,100 × 21,600 pixels at 600 dpi Effective pixels Max: 215.9 × 914.4 mm Document size (8.5 × 36.0 inches) Min: 52 × 50.8 mm (2.0 × 2 inches) Paper input Face-down loading...

  • Page 79: Electrical

    DS-560 User’s Guide Technical Specifications Electrical Product Rated input current 1.37 A Rated input voltage DC 24 V Rated input frequency 50 to 60 Hz Power consumption Using a USB Approx. 18 W Operating connection Approx. 7 W Ready Mode Approx.

  • Page 80: Interfaces

    Manufacture: Askey Computer Corporation Type: WLU6117-D69 (RoHS) This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.
  • Page 81 EN60950-1 For European users: We, Seiko Epson Corporation, hereby declare that the equipment Models, J341B is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. For use only in Ireland, UK, Austria, Germany, Liechtenstein, Switzerland, France, Belgium, Luxemburg, Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia.
  • Page 82 DS-560 User’s Guide Technical Specifications Australian model: Safety AS/NZS 60950.1 AS/NZS CISPR22 Class B...

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