Manually Pausing Recording Using Dtmf Digits; Installing A License For Manual Pausing; Configuring Manual Pausing The Feature In Sense - NEC Univerge SV8100 SL1000 Installation Manual

Manually Pausing Recording Using DTMF Digits.

Manual pausing of call recording using DTMF digits can be implemented on an ISDN call recording
solution, pausing isn't available on Analogue on SIP recording. Pausing is a licensed feature and
there is a separate license that will allow pausing from the PBX side and the outside caller. The
purpose of the feature is to allow sensitive information not to be recorded. When enabled, the feature
will detect a defined sequence of DTMF and stop / start recording during a call. A time-out value can
also be configured so that if a recording is paused it will automatically start recording again after a set
number of seconds. When the DTMF stop or start commands are instigated both parties will hear the
DTMF digits being sent to line. Whilst the recording is in a stopped state, the call continues to record
as normal but silence is recorded in it until it starts recording again. A programmable function key can
be put on a digital keyset to dial the DTMF digit to send the digits for stop / start recording. This
Feature is not available in all territories, please check with your account manager for availability.
This feature requires Sense Software 2.6.2 and Firmware March 2011 (2.6.2).
upgrading the firmware are available in the
manual. The firmware is made available once an order is placed for the feature.
To use the feature a license as to be installed on the call recording box, there are two licenses
available for manual pausing as follows:
License Code
EU000221
EU000222

Installing a License for Manual Pausing

A license has to be installed on the call recording box in order for the feature to work, if multiple boxes
are being used each box will need to have a license installed. The license is tied to the serial number
of the call recorder, this means when the license is ordered for the feature, the serial number of the
call recorder should be specified. If there is more than one unit, all serial numbers will need to be
supplied.
A version of firmware March 2011 (2.6.2) containing a license for the DTMF pausing feature will be
made available once the order has been processed. The firmware file including the license will be
sent via email. The firmware will need installing on the call recording box, see
Recording Box for further details. Should you experience an issue installing the license, please
contact your reseller for techncial support.

Configuring Manual Pausing the Feature in Sense

To configure the pausing feature in Sense, you will need to login to the Sense application.
Description
MyCalls Call Recorder Manual Pausing PBX Side. This allows a user on
the PBX side of the call to pause recording by dialling DTMF digits.
MyCalls Call Recorder Manual Pausing Caller Side. This allows the
external caller to dial digits to pause recording.
Firmware on the Call Recording Box
Instructions for
section of this
Firmware on the Call