Canon Usa Technical Support Center - Canon imageRUNNER 5570 Service Manual

•
Making certain that all of our support partners get the highest
quality technical support as fast as possible makes everyone more
productive and ultimately delivers better results and customer
satisfaction.
•
Following some of these basic guidelines, and working as a team,
helps everyone achieve their support goals.

2. Canon USA Technical Support Center

Effective July 1, 2005
Live phone based technical support from the Canon USA TSC is limited
to those technicians who are certified to service the imageRUNNER
5570/6570 or are enrolled for technical training.
Self-Service Support (software downloads, knowledgebase, support
forums, technical publications) will continue to be available through the
e-Support Center website (http://www.support.cusa.canon.com) for all
Technicians and Systems Engineers. Refer to Technical Training on
Page 25
In the event assistance is required by the Dealer, the TSC
(1-800-528-2830) will provide second level support for Authorized
imageRUNNER Dealers only. A valid Support ID and imageRUNNER
serial number is required to access the TSC. Hardware support is
available Monday through Friday, 9:00am-8:00pm Eastern Time and
software and connectivity support is available Monday through Friday,
9:00am-6:00pm Eastern Time. If needed, on-site customer support will
be available through proper escalation procedures.
Canon USA's TSC support responsibilities are as follows:
•
All technical support for the end-user is provided solely by the
contracted servicing Dealer.
•
The Canon USA TSC will be the central contact for the reporting of
all known outstanding hardware and software issues to Canon
USA's development groups.
•
The Canon USA TSC will be available to all Authorized Dealers,
Systems Engineers and Technicians.
•
The TSC will provide technical information regarding all Canon
associated hardware and software products.
•
The TSC will deploy, as required through proper escalation
procedures, all on-site Canon USA Digital Solutions Specialist and
Systems Engineers.
•
The TSC will provide a single place for problem escalation for
engineering and development teams.
•
The TSC will provide the highest level of Professionalism and
Customer Satisfaction.
imageRUNNER 5570/6570 Service Guide
for further details.
Rev. 0
imageRUNNER 5570/6570 Service Guide
April 2005 Page 20