Canon PIXMA Pro9500 series Quick Start Manual page 77

Troubleshooting
Problem Possible Cause Try This
If other than Letter-sized paper is loaded, you cannot print these patterns.
Press the RESUME/CANCEL button on the printer to clear the error, and load
Letter-sized plain paper in the Auto Sheet Feeder. Then try performing again.
Printer Does Not
Start or Printer
Stops During Print
Jobs
Other than Letter-
sized paper is loaded
when printing the
nozzle check pattern
or the print head
alignment patterns
EE)Note
If an error occurs while performing Automatic Print Head
Alignment, there could be a different cause. For details, see
"Eleven flashes" in "Handling Error Messages" on page 76.
There may be
problems with your
operating system
,\',i~
The size of the print
data is too large
Photo paper plus
glossy is used
Restart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use Canon IJ Status Monitor in
Windows or click the printer's icon in the Dock in Macintosh for the deletion.
'Yi~
U ..
1. Open the printer properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start
Menu" on page 31.
2. Click the Maintenance tab and then View Printer Status.
3. Click Display Print Queue.
4. Select Cancel All Documents in the Printer menu.
You may not be able to select this depending on the privileges of the
account.
5. When the confirmation message is displayed, click Yes.
The print job is deleted.
1. Click the printer's icon in the Dock and display the list of print jobs in
progress.
If you are using Mac OS X v.l0.2.8, click on the printer icon in the Dock to
start up the Print Center and double-click on the name of your printer in the
Printer List to open a list of print jobs in progress.
2. Select the print job to delete and click
tS).
The print job is deleted.
Check the size of the print data. For Windows XP and Windows 2000, if the
size of the data is too large, part of it may be lost. When the spool format is
EMF, follow the procedure below.
1. Open the printer properties dialog box.
2. On the Page Setup tab, click Print Options.
3. Select the Reduce spool data size check box, and click OK.
~Important
When Reduce spool data size is set, the print quality may be
degraded.
If printing stops frequently and there are problems with the print quality when
printing on Photo Paper Plus Glossy, quit any applications that you are not
using and reduce the number of prints to one.
Part of the Page Is Incorrect page size is Ensure that the page size setting matches the size of the paper loaded in the
Not Printed selected printer:
• Check the Page Size setting from within your application to ensure that it
matches the size of the paper loaded.
• Check Page Size on the Page Setup tab in the printer properties dialog box
of the printer driver (Windows) or the Page Setup dialog box of the printer
driver (Macintosh) to ensure that it matches the size of the paper loaded.
73
Troubleshooting
Problem Possible Cause Try This
If other than Letter-sized paper is loaded, you cannot print these patterns.
Press the RESUME/CANCEL button on the printer to clear the error, and load
Letter-sized plain paper in the Auto Sheet Feeder. Then try performing again.
Printer Does Not
Start or Printer
Stops During Print
Jobs
Other than Letter-
sized paper is loaded
when printing the
nozzle check pattern
or the print head
alignment patterns
EE)Note
If an error occurs while performing Automatic Print Head
Alignment, there could be a different cause. For details, see
"Eleven flashes" in "Handling Error Messages" on page 76.
There may be
problems with your
operating system
,\',i~
The size of the print
data is too large
Photo paper plus
glossy is used
Restart your computer. It may solve the problem.
Delete an undesired print job, if there is any. Use Canon IJ Status Monitor in
Windows or click the printer's icon in the Dock in Macintosh for the deletion.
'Yi~
U ..
1. Open the printer properties dialog box.
See "Opening the Printer Properties Dialog Box Directly from the Start
Menu" on page 31.
2. Click the Maintenance tab and then View Printer Status.
3. Click Display Print Queue.
4. Select Cancel All Documents in the Printer menu.
You may not be able to select this depending on the privileges of the
account.
5. When the confirmation message is displayed, click Yes.
The print job is deleted.
1. Click the printer's icon in the Dock and display the list of print jobs in
progress.
If you are using Mac OS X v.l0.2.8, click on the printer icon in the Dock to
start up the Print Center and double-click on the name of your printer in the
Printer List to open a list of print jobs in progress.
2. Select the print job to delete and click
tS).
The print job is deleted.
Check the size of the print data. For Windows XP and Windows 2000, if the
size of the data is too large, part of it may be lost. When the spool format is
EMF, follow the procedure below.
1. Open the printer properties dialog box.
2. On the Page Setup tab, click Print Options.
3. Select the Reduce spool data size check box, and click OK.
~Important
When Reduce spool data size is set, the print quality may be
degraded.
If printing stops frequently and there are problems with the print quality when
printing on Photo Paper Plus Glossy, quit any applications that you are not
using and reduce the number of prints to one.
Part of the Page Is Incorrect page size is Ensure that the page size setting matches the size of the paper loaded in the
Not Printed selected printer:
• Check the Page Size setting from within your application to ensure that it
matches the size of the paper loaded.
• Check Page Size on the Page Setup tab in the printer properties dialog box
of the printer driver (Windows) or the Page Setup dialog box of the printer
driver (Macintosh) to ensure that it matches the size of the paper loaded.
73