D-Link GLV-540 User Manual
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D-Link GLV-540 User Manual

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GLV-540 IP Phone
User Manual
Rev 1.0.3
1

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Summary of Contents for D-Link GLV-540

  • Page 1 GLV-540 IP Phone User Manual Rev 1.0.3...

  • Page 2: Table Of Contents

    GLV-540 User Manual Table of Contents TABLE OF CONTENTS ..........................2 TABLE OF FIGURES ..........................4 OVERVIEW ............................6 ............................7 CRONYMS ............................8 EFINITIONS UNPACKING AND INSTALLATION ....................9 GLV IP P ....................9 ONNECTING YOUR HONE ............................ 9 NSTALLATION ....................
  • Page 3 GLV-540 User Manual 5.2.2 Call Forward ......................... 43 5.2.3 Selective Call Accept, Reject, Forward ................. 43 5.2.4 Auto Answer ........................... 43 5.2.5 Call Waiting ........................... 44 5.2.6 Anonymous Call/ Caller ID Block ..................44 5.2.7 Anonymous Call Rejection ..................... 44 5.2.8...

  • Page 4: Table Of Figures

    GLV-540 User Manual Table of Figures 1: GLV-540 ............................6 IGURE 2: GLV-540 LCD ..................12 IGURE EYPAD NTERFACE 3: S ......................13 ECURITY LERT WINDOW IGURE 4: L ....................14 IGURE OGIN THROUGH ROWSER 5: GLV-540 H ......................... 14...
  • Page 5 GLV-540 User Manual Table of Tables GLV-540 1 : D ..................9 ABLE EFINITION OF CONNECTORS 2: K ......................11 ABLE EATURES AT A GLANCE 3: K ..................... 13 ABLE ESCRIPTION AND COLORS 4: F ........................ 42 ABLE EATURE CCESS CODES 5: D ........................

  • Page 6: Overview

    GLV-540 User Manual 1 Overview The GLV-540 is a cost effective, easy to use and easy to configure VoIP phone. The GLV uses state-of-the-art proven technology to provide quality voice communication and supports popular voice codec’s. GLV is based on SIP industry standard and inter-operates with most IP telephony systems, thus enabling you to leverage the benefits of VoIP technology.

  • Page 7: Acronyms

    GLV-540 User Manual GLV Features Multi user and Multi Line Support Large Graphical LCD Display with soft keys Support for speaker phone and Head phone Power Over Ethernet Dual Ethernet port with auto-switching Wide band codec for high quality Call Hold with Music on Hold.

  • Page 8: Definitions

    GLV-540 User Manual 1.2 Definitions Speaker Mode: You can dial a phone number in hands free mode and have conversation with the other party. Handset Mode: You can lift the handset any time to listen. If the speaker is on while lifting, it is turned Off automatically.

  • Page 9: Unpacking And Installation

    5. Plug the power adaptor provided into an AC outlet and insert the power cord into the connector marked “DC 5V-3A” on the rear panel of the GLV-540. 6. On power up the LED’s will flicker for sometime and LCD will display ‘Initializing’...

  • Page 10: Infrastructure Requirements

    LCD or Web browser or even dynamically through DHCP. 3. GLV-540 phones need a valid SIP Account to make or receive VoIP calls. IP phone will register the assigned phone number with the SIP server on power up.

  • Page 11: Product Overview

    GLV-540 User Manual 3 Product Overview GLV is an easy to use IP Phone with advanced features and is ideal for use at home and office. GLV supports multiple user profiles allowing the IP phone to be personalized for individual users.

  • Page 12: Getting Started

    4.1 Getting Familiar with the LCD and KEYPAD Display Name Date Time 03 Jan 07 07:52:38 Phone Number IPPhone 101 Welcome Configurable Welcome Message NewCall PBook Redial Soft Key Soft Key Navigation Keys Figure 2: GLV-540 LCD and Keypad Interface...

  • Page 13: Configuring Through Web Browser

    GLV-540 User Manual Table 3: Key Description and LED colors Key name Functionality MENU To enter into configuration state. Blue USER To change user status Blue Indication of waiting voice mail and to access Voice Blue Mail. CONF To initiate 3 way Conference...

  • Page 14: Figure 4: Login Through Webb

    Click “Yes” button, the browser will ask for the authentication parameters. The administrator login has the user name as “admin” and password as “123”. The home page of GLV-540 will now be displayed as shown in Figure 5: GLV-540 Home page.

  • Page 15: Figure 6: Network Configuration

    GLV-540 User Manual To change the Phone IP address, Click on the “Network Configuration IP & NTP” link to get the IP Settings page. Set the IP mode to Static/ DHCP/ PPPoE and accordingly modify the related IP parameters. Now click on the “Save” button to save the configuration.

  • Page 16: Figure 7: Sip Configuration

    GLV-540 User Manual To add a SIP Account, Click on the “SIP Configuration SIP Accounts” link. Add a new SIP account and configure the SIP account parameters: - account id, primary / secondary server IP & port, phone number, display name, authentication user name and authentication password.

  • Page 17: Figure 8: User Configuration

    GLV-540 User Manual To add a User profile, Click on the “User Configuration Users” link. Add a new user and configure the user profile parameters: - User ID, SIP accounts, display name, user profile access password, user access to SIP account configuration, user status.

  • Page 18: Figure 9: User Configuration

    GLV-540 User Manual Figure 9: User Configuration (New User) Click on “Save” button.

  • Page 19: Figure 10: Apply Changes

    GLV-540 User Manual Click on the “Apply Changes” link and “Yes” option so that modified configuration is saved permanently and becomes effective. Figure 10: Apply Changes The system will now restart and come up with the new configurations. Access the IP phone web interface by specifying the newly configured IP address in the web browser’s URL.

  • Page 20: Configuring Through Lcd

    GLV-540 User Manual 4.3 Configuring through LCD The GLV can be configured through the LCD and Keypad Interface. For Navigation across different menus use Left Navigation Key and Right Navigation keys, within the menu to select different menu elements, use up & down Navigation keys.

  • Page 21: Figure 14: Ip Mode

    GLV-540 User Manual Now use the navigation arrow up / down to highlight the IP Mode selection. Press the soft key labeled “Select” to confirm the selection. IP M ode 1. Static 2. DH CP 3. PPPoE Select Return Figure 14: IP Mode After selecting the IP mode, press the “Return”...

  • Page 22: Figure 18: Voip Settings

    GLV-540 User Manual Note : To clear any data use the “Clear” soft key. Use the “Next” soft key to go to next parameter without saving the change for the displayed parameter. Step3: Again press the right navigation button to move to “VoIP Settings” screen and Press the soft key labeled Select to go to “User Configuration”...

  • Page 23: Figure 22: V Oip Settings

    GLV-540 User Manual Enter SIP Auth Name using phone keypad, press “Save” soft key. User Configuration SIP Auth Password is Save Clear Return Figure 22: VoIP Settings (SIP Auth Password) Enter SIP Auth Password using phone keypad, press “Save” soft key. Press “Return”...

  • Page 24: Figure 25: V Oip Settings

    GLV-540 User Manual Figure 25: VoIP Settings (Outbound SIP Proxy) Select “Yes” soft key if outbound proxy is present, and configure the Outbound Server address and Outbound Server Port on the next screen which appears on the LCD. Press “Return” soft Key to return to “VoIP Settings”...

  • Page 25: Initiating An Outgoing Call

    GLV-540 User Manual 4.4 Initiating an Outgoing Call Off hook dialing 4.4.1 To use off hook dialing, Lift the Handset or Press the Speaker key or Press Headset key or Press any Line key. The LCD will display the following menu:-...

  • Page 26: Dial Using Phone Book

    GLV-540 User Manual Dial using Phone book 4.4.3 To make calls using the Phone Book, press the soft key labeled “PBook”. The LCD will display the following menu:- < Phone Book 1/10 > 1. Bob 2. Alice 3. John Call...

  • Page 27: Redial

    GLV-540 User Manual Redial 4.4.5 To redial a number, press the soft key labeled “Redial”. The LCD will display the following menu:- < Dialed Calls 2/100 > 1. Carol 2. Alice 3. John Call Details Cancel Figure 32: Redial To select a Dialed call entry; use the up/ down navigation buttons.

  • Page 28: Calls

    GLV-540 User Manual E.164 Calls 4.4.7 E.164 or ENUM (Electronic Number Mapping) facilitates calling VoIP users from IP and PSTN networks. To make a call to an E.164 number enter the PSTN number in the following format:(Maximum 30 digits) +(Country Code) (Area Code) (Telephone Subscriber number) For example: +918026788345 It is also possible to configure the Area code in GUI.

  • Page 29: Answering An Incoming Call

    GLV-540 User Manual 4.5 Answering an Incoming Call Single Incoming Call 4.5.1 When an Incoming call arrives, the Line LED will blink and GLV will play a ring tone. The LCD will display the following menu:- 03 Jul 07 12:16:57 From “Bob”...

  • Page 30: Figure 34: Answering An Incoming Call

    GLV-540 User Manual Now if another incoming call arrives at GLV say on Line 2, the L2 LED will blink. To select and view information for call on Line 2, press the Line key labeled L2. The LCD will display the following menu (for call on L2):-...

  • Page 31: Features

    SIP account. GLV-540 can be operated by one or more user(s) at any given point of time. Each user is associated with a user profile and this user profile can be associated with an SIP account.

  • Page 32: User Mode

    GLV-540 User Manual User Mode 5.1.2 GLV-540 can operate in any one of the following modes: Single User Mode Multiple User Mode Single User Mode: In this mode only one User profile can operate at a time. Only one user profile can have user status as AVAILABLE and the same user will be the default/current user.

  • Page 33: User Privilege

    Multi Line 5.1.6 Multi Line feature of GLV-540 facilitates initiating and receiving multiple calls. GLV has three Line buttons (L1, L2 and L3). Each line can support at most one call. Line buttons have a LED, which will glow during a call and blink upon arrival of an incoming call.
  • Page 34 GLV-540 User Manual Administrator: Administrator privilege allows to backup, all system and user related configuration files; these will be zipped into a single file named “CfgBkup.zip”. This zip file will contain a directory “CfgSys” which contains: sysconfig.xml (system configuration file), All account configuration file (acc_xxx.xml, xxx will be the...

  • Page 35: Factory Reset

    GLV-540 User Manual Factory Reset 5.1.9 GLV-540 allows Factory Reset of complete System or All Users or for Individual Users. In system Factory Reset all the system parameters will be reset to the factory default values. All existing users and account will be removed and only default user and account will remain.

  • Page 36: Help

    Help 5.1.11 GLV-540 provides help on both Web and LCD. Context sensitive help is provided on each web page. The help link will take user to the help section of concerned page. The Help link on the left tree points to the Help index, from which user can access the help for any page.

  • Page 37: Key Mode

    GLV-540 User Manual Locked user profiles will not be displayed on LCD while selecting user profile for initiating call, initiating Transfer etc. Another user profile can be selected as default user, while the existing default user has been locked. One can continue to make call with user profiles that are unlocked.

  • Page 38: Ip Modes

    GLV-540 User Manual To download all tones through the Web Place all audio files in a folder named “Tone” and zip the folder Click on the “browse” button to locate the zipped file. Select the “ALL” option from the list of tones and click on “download”...

  • Page 39: Ntp

    The phone can automatically discover a SIP server in the LAN network and register to it. This feature uses DHCP INFORM method for SIP server discovery. This feature requires the SIP server (D-LINK DVX-1000 IPPBX) to support DHCP INFORM. To configure SIP Server Discovery feature, navigate to “SIP Configuration- >SIP Accounts”...

  • Page 40: Remote Monitoring Using Sip Trace

    GLV-540 User Manual For example: GLV is in a private network such as home or office LAN and needs to initiate and receive calls to / from other IP phones connected to the public internet. IP Sharing: - In this method of NAT Traversal, a shared IP Address (typically the router or NAT WAN IP address) is configured at GLV.

  • Page 41: Remote Monitoring Using E-Mail

    GLV-540 User Manual To receive debug messages at a remote syslog server, configure the following values in “Debug Configuration”: Debug Mode = “Syslog” Debug Level = “Debug” Syslog server address = IP address or domain name of remote syslog server...

  • Page 42: Feature Key Sequence

    GLV-540 User Manual Feature Key Sequence 5.1.24 GLV features can be configured (enabled/disabled) and used by dialing the corresponding feature key sequence. The key sequences to access the features have the form: <Hook Flash> + Feature Code + Option OR <Access Code>...

  • Page 43: Call Features

    GLV-540 User Manual 5.2 Call Features Do Not Disturb (DnD) 5.2.1 DnD feature facilitates automatic rejection of incoming calls or allow incoming calls without playing a ring tone. DND feature can be configured through Web Browser or LCD or feature key...

  • Page 44: Call Waiting

    GLV-540 User Manual Call Waiting 5.2.5 Call waiting feature when enabled facilitates receiving an incoming call, while there exists another established call. A call waiting tone is played to indicate the arrival of the incoming call provided there is a line available to accept the incoming call.

  • Page 45: Hotline

    GLV-540 User Manual Peer-to-peer calls can be initiated and received when the GLV is behind a NAT. NAT Traversal (using STUN/ IP Sharing) as configured will be performed for these calls. Please refer to section IP Address dialing for information on how to initiate a peer-to-peer outgoing call.

  • Page 46: Dial Plan

    GLV-540 User Manual Dial plan 5.2.12 A Dial plan establishes the expected number and pattern of digits for a phone number. A Dial Plan can be used to manipulate a dialed number and use this number to initiate an outgoing call.

  • Page 47: Figure 38: Blind Call Transfer

    GLV-540 User Manual 03 Jul 12:20:15 Transfering 1001 To 2143 Transfer Clear Cancel Figure 38: Blind Call Transfer Again press the “Transfer” soft key to initiate blind call transfer. Note: Transfer will be initiated automatically if “Transfer” soft key is not pressed shortly after digits for the Transfer Target number are dialed.

  • Page 48: 3-Way Conference

    GLV-540 User Manual 3-Way Conference 5.2.15 3-Way-Conference allows you to conduct a conference call between three parties i.e. between GLV and two other parties. To initiate 3-Way-Conference between two existing calls: Establish two calls, say on Line L1 and L2 such that call on L1 has been placed on hold and call on L2 is connected.

  • Page 49: Call Park & Retrieve

    GLV-540 User Manual need to be initiated once again if you want the Camp-on call attempts to continue. Call Park & Retrieve 5.2.17 Call Park feature facilitates parking a call with the Park Server and subsequently retrieving the parked call from the same IP phone or different IP phone.

  • Page 50: Call Return

    GLV-540 User Manual Call Return 5.2.19 Call Return feature facilitates initiating an outgoing call to the Caller of the last incoming call. For example: Consider an incoming call from caller A to current user (user 1) of IP Phone. The incoming call may or may not be answered. Now if Call return is initiated by user 1, then the phone will make an outgoing call to Caller A’s phone...

  • Page 51: Configuration Guide

    GLV-540 User Manual 6 Configuration Guide 6.1 Configuration through LCD MENU Information Information Device Name MAC address IP Settings IP address IP Mode Static System Up Time VoIP Settings DHCP Version Information PPPoE Tech Support Contact Media Settings Username IP Settings...

  • Page 52: Figure 41: Flow Chart Forc

    GLV-540 User Manual MENU Phone Book Phone Book Add Entry Edit Entry Speed Dial Delete Entry Phone Settings Speed Dial Add Entry Caller Preferences Edit Entry Delete Entry VoIP Settings Volume Control Handset Volume Information Phone Settings Speaker Phone Volume...

  • Page 53: Configuration Through Web Browser

    GLV-540 User Manual 6.2 Configuration through Web Browser Table 5: Device Configuration Field Description This specifies the Usage Mode of the IP Phone. This mode defines whether the Phone to be used by single user or by multiple users. A change in the User Mode parameter will cause IP Phone to reboot.
  • Page 54 GLV-540 User Manual Feature Access Keys Many features are accessible through key sequence and soft keys in the phone. The key sequences to access the features have the form <HookFlash> + Feature Code + Option or <AccessCode> + Feature Code + Option This field defines type for the access Code.
  • Page 55 GLV-540 User Manual Device Configuration : Timeouts Maximum call duration after a call will be automatically disconnected to avoid any misuse and unexpected lockup. Value Range: 0 to 3600 in seconds. Max Call Duration Default Value: 0 Note: Value 0 to mean that Maximum Call duration is...
  • Page 56 GLV-540 User Manual Device Configuration : Volume Settings These values will amplify the signals going to the speaker in Speaker Phone / Handset / Headset. There are 10 levels and Speaker the default for handset is ‘6’, Headset is ‘5’ and speaker Volumes phone is ‘4’.

  • Page 57: Table 6: Audio Configuration

    GLV-540 User Manual Table 6: Audio Configuration Audio Configuration : Codec Settings Select the audio codec’s to be used and their priority while establishing the call G.711Mu or G.711A gives best voice quality but consumes highest bandwidth. G.723 consumes least bandwidth with some compromise on quality. G.729 is compromise between both.
  • Page 58 GLV-540 User Manual This is used to select the Jitter buffer operation mode. Mode of Value Range: <ADAPTIVE>, <FIXED> Operation Default Value: <ADAPTIVE> This specifies minimum desired jitter delay milliseconds. This is configurable when Mode of Operation is fixed. Minimum...

  • Page 59: Table 7: Network Configuration

    GLV-540 User Manual Table 7: Network Configuration Network Configuration : IP Settings This field allows selecting the IP Address setting mode of the phone. In ‘Static’ option, you can configure the IP address, Net Mask, Default gateway, and DNS server address.
  • Page 60 GLV-540 User Manual Network Configuration : IP Settings : PPPoE Parameters This is used in PPPoE mode to authenticate with PPPoE server. User Name Value Range: Accepts alphanumeric characters, hyphen, underscore, *, #, @ (max 30 chars) Default Value: This is used in PPPoE mode to authenticate with PPPoE...
  • Page 61 GLV-540 User Manual Network Configuration : NAT Settings This field is used to select the mode to be used for NAT traversal. In STUN option, user configured STUN Server Address will be used by the phone. In IP Sharing option, the phone will use shared IP address.
  • Page 62 GLV-540 User Manual Network Configuration : STUN Parameters This specifies the time Interval after which the phone will check if the Public IP address discovered using STUN has changed, possibly due to change in NAT configuration. Interval Value Range: 1 to 600 seconds Default Value: 60 seconds Note: Currently this feature is not supported.
  • Page 63 GLV-540 User Manual Network Configuration : DDNS Settings Enable this field to use the support of DDNS service, using which you can assign the same domain name for all your dynamically changing IP addresses. DDNS Value Range: <Enable> <Disable> Default Value: <Disable>...

  • Page 64: Table 8: Sip Configuration

    Account ID. The service provider specific changes in software are enabled through this parameter. Service Provider Value Range: <DVX>, <OTHERS> DVX for D-Link’s IPPBX server, Default Value: DVX This field is a drop down list for selecting the SIP Server Discover method.
  • Page 65 GLV-540 User Manual This is an optional field which specifies the IP or domain name of the Secondary SIP Server. The secondary server will be used when there is no response from the primary server. Secondary Server Value Range: Any valid IP address or domain name (max 50 characters) in dot separated form.
  • Page 66 GLV-540 User Manual This field along with the User Name used to authenticate the IP Phone with the Sip Server. Password Value Range: Accepts alphanumeric chars, hyphen, underscore, @,*, # (max 30 chars). Default Value: 101 This specifies the interval at which the registration should be updated with server.
  • Page 67 GLV-540 User Manual SIP Configuration : MWI (Message Waiting Indication) Settings This section allows you to configure the MWI Settings, using which information about any pending voice mail messages obtained from the voice mail server. This section is independent of the above Voice Mail Settings section.

  • Page 68: Table 9: Sip Configuration : A

    GLV-540 User Manual Table 9: Sip Configuration: Advanced Settings Sip Configuration: Advanced Settings Give a choice of Secure SIP or normal SIP for signaling protocol. URI Scheme This feature will be supported in future release. Value Range :< SIP>, <SIPS>...

  • Page 69: Table 10: User Configuration : - U

    GLV-540 User Manual This field specifies the Interval at which the session Session to be refreshed. Refresh Value Range: 60 to 3600 seconds Timeout Default Value: 1800 seconds Table 10: User Configuration: - Users User Configuration : Users This field is the drop down list consisting of Available User ID’s, selecting any available user ID, will display the user...

  • Page 70: Table 11: User Configuration : - F

    GLV-540 User Manual Though the phone will receive calls for all available users, only one user (current user) will appear as owner of the IP phone. All outgoing calls from the IP phone will use current User configurations by default, unless another user is selected explicitly while making a call.
  • Page 71 GLV-540 User Manual When Auto answer is enabled, this field specifies the audio interface to be used for accepting the call in auto answer mode. Auto Answer This parameter will be used for hands free dialing too. Mode Value Range: <Hands Free> <Head Set>...
  • Page 72 GLV-540 User Manual Enable this, to redirect the incoming calls to the above configured destination number, when the user is not lifting Call Forward the phone till the no answer timeout On No Value Range: <Enable> <Disable> Answer Default Value: <Disable>...

  • Page 73: Table 12: User Configuration : - A

    GLV-540 User Manual Table 12: User Configuration: - Advanced Features User Configuration : Advanced Features This is a drop down list to select the User ID for which the Feature settings will be shown. Admin can select any User ID to configure the user feature settings.
  • Page 74 GLV-540 User Manual User Configuration : Advanced Features Enabling this field allows the user to park the current call and later this call can be retrieved can be retrieved by using the Call Retrieve feature. For this Call Park and Call Retrieve Call Park to work, Sip server should support this feature.
  • Page 75 GLV-540 User Manual User Configuration : Other Features Enable this feature to make calls using E.164 (ENUM) feature. E.164 Value Range: <Enable> <Disable> Default Value: <Disable> This field specifies the service suffix to be used for making calls using E.164.

  • Page 76: Table 13: Phone Book : - Otherf

    GLV-540 User Manual Table 13: Phone Book: - Other Features Phone Book : Like in mobile phone, Phone book helps to maintain the name and number combinations of frequent calls. The phone book is useful the following ways. Make outgoing calls from the phone book...
  • Page 77 GLV-540 User Manual File Name: the file name with full path of the phone book to be restored and this should be in .csv format. Value Range: File Name with Path, max 125 characters. Default Value: None Browse: Used for selecting the path and phone book file name on the PC.

  • Page 78: Table 14: Speed Dial

    GLV-540 User Manual Table 14: Speed Dial Speed Dial : This page allows you to see and manage the speed dial entries. For each User, there is a separate speed dial List. A maximum of 100 entries for each user is allowed. The numbers in speed dial can be dialed through speed dial menu or dialing speed ID Access code with Speed dial Index.
  • Page 79 GLV-540 User Manual Restore: Click on this button to initiate the restoring of the speed dial file from PC. For this to continue, file should be a valid file with .csv extension. After restoring in progress you will get an alert with message “Last Operation Completed Successfully”...

  • Page 80: Table 15: Dial Plan

    GLV-540 User Manual Table 15: Dial Plan Dial Plan: Dial plan helps to process dialed number before it is dialed to the SIP server. Dial plan can strip digits from the dialed number and add prefix / suffix to the dial number.
  • Page 81 GLV-540 User Manual Dial Plan: Add New entry The Number to be dialed by the user for which the dial plan Match String is set Number of digits to be stripped off Strip The string to be prefixed to the dialed string...

  • Page 82: Table 16: Device Management : S

    GLV-540 User Manual Table 16: Device Management: Software Device Management: Software This section lists the Software Upgrade configuration settings. Only Admin can modify this section. Enable this flag for configuring the software upgrade settings and for initiating the Software upgrade procedure.
  • Page 83 GLV-540 User Manual This field along with User Name used to authenticate with the upgrade “Http” or “Https” server. Server Value Range: Accepts alphanumeric characters, hyphen, Authentication underscore, *, #, @ (max 30 chars). Password Default Value: This is the software file name as released by the service provider for software upgrade.

  • Page 84: Table 17: Device Management : C

    GLV-540 User Manual Table 17: Device Management: Configuration Device Management: Configuration Download tones to Phone This section allows you to download the sound files from your PC to be played for tones. This section is enabled only when you logged in with ADMIN privilege, user with user privilege does not have permissions for downloading.
  • Page 85 Default Value: <Disable> This is the drop down list to select the server type for auto configuration. Here HTTPS and TFTP are standard server types used for downloading. DVX is a D-Link’s IPPBX server with proprietary auto provisioning support. Server Type Value Range :<HTTPS>...
  • Page 86 Proxy Server Port Value Range: 1 - 65535 Default Value: 3128 This is applicable only for the D-Link’s DVX Server. Click on this button to clear the existing DVX Server Authentication Keys. You can clear these Keys only when DVX Server you are changing to another DVX Server.
  • Page 87 GLV-540 User Manual This specifies the file name to be used for restoring the configuration. File Name Value Range: File name with the Path, max 125 chars. Default Value: CfgBkup.zip This is a drop down list to select the schedule at which the configuration upgrade should be started;...

  • Page 88: Table 18: Device Management : D

    GLV-540 User Manual Table 18: Device Management: Debug Setup Device Management: Debug Setup This is a drop down list of the Debug modes. Value Range: <Console> <Syslog> <Gui> <None> Default Value: <None> Note: Console will log all the debug messages to the Console.
  • Page 89 GLV-540 User Manual This specifies the IP address or domain name of the “CC address” to which the email to be sent. CC Address Value Range: Any valid IP address or domain name (maximum size of 50 characters) in dot separated form.

  • Page 90: Table 19: Device Management : A

    GLV-540 User Manual Table 19: Device Management: Access Control Device Management: Access Control Access Control The phone supports two level of access privilege– Admin level and User Level. The privilege level is identified based on username and password entered while logging onto the GUI.

  • Page 91: Table 21: Device Monitor : U

    GLV-540 User Manual Table 21: Device Monitor: Upgrade History Device Monitor: Upgrade History This shows the history of software upgrades done. Details like upgrade file name, server type, server address and time are shown. The table has following columns: File Name: The name of the upgrade file.

  • Page 92: Table 23: Device Monitor : Call

    GLV-540 User Manual Table 23: Device Monitor: Call History Shows the list of outgoing calls and incoming calls, with details for each call like source and destination numbers, time and duration of call. The call history list can be viewed with customized order by applying filters in the first section of this page.

  • Page 93: Table 24: Device Monitor: Alarms

    GLV-540 User Manual Status: This specifies the status of the call. The status for “Dialed Call History” includes “Success” and “Failed” status. The status “Received Call History” includes “Success”, “Forwarded”, and “Rejected” status. Save to PC: Click on this button to save the selected Call History on to your PC.

  • Page 94: Table 25: Device Monitor : Debug

    GLV-540 User Manual Table 25: Device Monitor: Debug Messages Device Monitor: Debug Messages Shows the debug messages. A large text box is provided for displaying the online debug messages at GUI. To use the scroll bar to view the previous messages, click “Pause”...

  • Page 95: Table 26: Device Monitor : Sip T

    GLV-540 User Manual Table 26: Device Monitor: SIP Trace Device Monitor: SIP Trace Shows the SIP trace messages. A large text box is provided for displaying the online SIP trace messages at GUI. To use the scroll bar to view the previous messages, click “Pause”...

  • Page 96: Table 29: Factory Reset

    GLV-540 User Manual Table 29: Factory Reset Factory Reset Click on “Factory Reset” button to restore the system default values which were programmed at factory. Admin can do entire system factory reset including for all users. In this case you will lose all configuration modifications and parameters like All Sip Accounts, All User’s –...

  • Page 97: Appendix

    GLV-540 User Manual 7 Appendix 7.1 Appendix A: Frequently Asked Questions (FAQ) What is the default username and password to login to web and LCD? The default administrator username and password is ‘admin’ and ‘123’ without quotes. The default Users username and password is ‘user1’ and ‘123’...
  • Page 98 GLV-540 User Manual browser’s proxy server setting and try once again. Still if the problem exists, restart the Phone. Is there any way to change the username of “admin” with another Name? No, you can’t change the user name of “admin” with another name.
  • Page 99 GLV-540 User Manual For adding new user from GUI, click on “User Configurations->User” page’s “New User” button. When I press the “MSG” button, LCD does not display the Message Waiting Status, Why? The Message Waiting Status is displayed on pressing the “MSG” button, only when the phone is idle.
  • Page 100 GLV-540 User Manual For selecting the key pad mode as Alpha Numeric, Click on the first option of Function Button P1 and select the Key Mode as Alpha Numeric. After power up and going off hook, system plays error tone, why? Please verify whether the SIP registration is successful.
  • Page 101 Auto Provisioning with DVX Server is failing, why? First of all make sure that zip of Config Backup is uploaded to the DVX Server and add one Endpoint on the DVX Server. Also make sure that DVX Server’s GLV-540’s product code is added in the DVX Server.
  • Page 102 GLV-540 User Manual Can I Configure Each SIP Account’s Local Port separately? No, you can’t configure the SIP Local port separately for each account. The Local Port value would be the same for all the Account. You can set the Local Port from GUI using “SIP Accounts->Advanced Settings”...
  • Page 103 GLV-540 User Manual What will happen if Config Restore is done for Admin with the backup files of user. It depends on the Number of User profiles and Account parameters in that Backup Configurations. If the Backup sysconfig.xml contains only one user and one Account then the above Config Restore should be success.
  • Page 104 You can have upto maximum of 100 Call History Entries and 100 Software Upgrade History entries. From where I can access the Help of GLV-540? You can access Help from GUI and LCD. At GUI each page as link “Help”...

  • Page 105: Appendix B: Troubleshooting

    GLV-540 User Manual 7.2 Appendix B: Troubleshooting This section describes the Error codes displayed on the LCD Table 32: System Status Codes Error Codes Description ERR 1: WAN Check the Ethernet connection on PoE-SW physical port Connection down ERR 2: The network is down.

  • Page 106: Table 33: Call Status Codes

    GLV-540 User Manual Table 33: Call Status Codes: Error Codes Description Local Disconnected The local party has disconnected the call. Remote User The Remote party has disconnected the call. Disconnected Err : No Digits Dialed If user tries to initiate a call without dialing any...

  • Page 107: Appendix C: Entering Alphanumeric And Special Characters

    “*” and “#” does not have any other characters mapped to it. Entering Special Characters 7.3.4 In GLV-540 special characters are mapped to numeric keys “1” and “0”. The characters mapped are “ ”, “:”, “ ”(Space), “,”, “@”, “_”, “-“, “+”. The keys are mapped in the same sequence as given above, the first character being “1”...

  • Page 108: Appendix D: Call Feature Precedence

    GLV-540 User Manual 7.4 Appendix D: Call Feature Precedence The following order defines call feature precedence when multiple features are enabled. Incoming Call Feature Precedence: - User Status (Available /Unavailable) Call Forward Unconditional Selective Call Features (Accept / Reject / Forward)

  • Page 109: Appendix E: Product Specifications

    GLV-540 User Manual 7.5 Appendix E: Product Specifications Table 34: Hardware Specification 5V DC/3.0A input to device Power Supply Dimensions 440.96(L) x 141.81(w) x 44(H) mm Operating: 0 °C to 45 °C Operating Storage: -20 °C to 65 °C Temperature...
  • Page 110 GLV-540 User Manual Auto answer, Anonymous Calls (Caller Id block), Anonymous Call Rejection, Selective Call Acceptance/Rejection, Call back on busy (camp-on), Call Return (call last caller), E.164 (ENUM) IP address Dialing (peer-to-peer call), Dial plan, Speed dial, Phonebook, Directory Matching, Hot line, Warm line.

  • Page 111: Appendix F: Use Cases

    GLV-540 User Manual 7.6 Appendix F: Use Cases The following use cases are envisioned for the GLV-540 IP Phone product:- Consumers Individuals use multiple accounts to make use of different service providers offers. Different members of a house hold share the phone with a single account.

  • Page 112: Appendix G: Glossary Of Voip Terms

    GLV-540 User Manual 7.7 Appendix G: Glossary of VoIP Terms ADSL Asymmetric Digital Subscriber Line: Modems attached to twisted pair copper wiring that transmit from 1.5 Mbps to 9 Mbps downstream (to the subscriber) and from 16 kbps to 800 kbps upstream, depending on line distance.
  • Page 113 GLV-540 User Manual IP Internet Protocol. A packet-based protocol for delivering data across networks. IP-PBX IP-based Private Branch Exchange IP Telephony (Internet Protocol telephony, also known as Voice over IP Telephony) A general term for the technologies that use the Internet Protocol's packet-switched...
  • Page 114 GLV-540 User Manual RTP Real-time Transport Protocol defines a standardized packet format for delivering audio and video over the Internet. It was developed by the Audio-Video Transport Working Group of the IETF and first published in 1996 as RFC 1889 SDP Session Description Protocol is a format for describing streaming media initialization parameters.

  • Page 115: Technical Specifications

    GLV-540 User Manual Technical Specifications Call Features Firmware Upgrade Call hold, Music on Hold, Hold Alert* Fail safe firmware upgrade via TFTP or HTTP. • • Call transfer (attended/blind) • Call waiting • Protocols 3-way conferencing • Call forward (no answer, busy, unconditional, •...

  • Page 116: Variants For Glv-540

    VoIP Phone, 2xEth,with LCD, SIP w PoE Black GLV-540BK Without Adapter VoIP Phone, 2xEth,with LCD, SIP w PoE Grey GLV-540GY Without adapter Table 37: Variants for DC adapter for GLV-540 Part Code Product Description DC ADAPTER, 5V-3A, Wallmount, Euro Type, GPS-015/E AC Input-100-240V, 0.4A.

  • Page 117: Warranty Policy

    GLV-540 User Manual 7.9 WARRANTY POLICY Please visit our website for detailed RMA & Warranty policy www.dlink.co.in Warranty Period for various products Product Type Warranty Period Three Years N e t w o r k A d a p t o r s...

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