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A.4
Troubleshooting
This troubleshooting guide provides answers to some common problems
that you may encounter while installing and/or using ASUS ASMB3-SOL
PLUS. These problems require simple troubleshooting that you can perform
by yourself. Contact the Wireless LAN Technical Support if you encounter
problems not mentioned in this section.
Problem
The local/central server cannot connect
to the ASMB3-SOL PLUS board.
The ARC cannot receive PET
information from the remote server.
Short Message Service (SMS)
Serial Over LAN (SOL)
ASUS ASMB3-SOL PLUS
Solution
1.
Check if the LAN cable is connected
to the right LAN port (usually LAN1
port) for server management. See
page A-1 for details.
2.
Check if the remote server LAN port
is working properly. If you have not
previously installed the LAN controller
driver, install the same using the
system support CD.
3.
Make sure that both LAN IPMI and
BMC firmware have been updated
(see section 2.3 for details), and the
AC power cord has been unplugged
for at least 5 seconds after the
firmware updating.
4.
Make sure that the IP address of both
the remote and local/central servers
are on the same subnet.
5.
Try "ping <remote_server_ip>" in
Windows command window or
Linux/Unix terminal of local server
(client), then type "arp -a" and make
sure remote server's MAC address is
shown in the client's ARP table.
6.
Reset BMC using "asmc2 -init_
asmb". See Section 2.5 for details.
Install SNMP service. See section 3.1.11
Viewing PET information for details.
1.
Check if the USB cable is connected
properly.
2.
Check if your smart phone (such as
ASUS P505) is working properly.
3.
Install Microsoft
®
4.
Set the phone number.
1.
Check the BIOS remote console
setting. See section 2.4 for details.
2.
Check if the firmware baud rate is
the same as the BIOS setting. See
section 2.5.1 Configuring the LAN
controller for details.
ActiveSync.
A-5
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