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Troubleshooting (startup, video audio output, remote control, OSD)
Symptoms
Conditions
The main body power indicator will not light up (ON:
Green, OFF: Red)
The power cannot be switched on.
The power indicator of the wireless remote control
extension cable is not lit up (ON: Green, OFF: light
turns off)
The image is not displayed on the screen.
There is no image or sound .
There is no sound.
The above was tried, but nothing was displayed.
Remote control is not operating.
The screen flickers.
A message from the display side will be shown to
indicate that it is an unsupported signal.
The image is not properly displayed.
The Media Player display is too small or too large for
the screen.
The color is strange.
The message "It failed to access the memory card" is displayed.
The message "It failed to recover library (.img) file.
There is no library file in the memory card" is
displayed.
The message "There is no scheduled program at
current time." is displayed.
During startup, the caution screen is
The message "A content folder is found in USB memory. Press
displayed.
[Set] to update content from USB memory." is displayed.
The message "Please plug in USB memory for Slide
Show mode." or "Please plug in USB memory for
Video Repeat mode." is displayed.
"There is no file in USB memory for Slide Show
mode." or "There is no file in USB memory for Video
Repeat mode. Please plug in another USB memory." is
displayed.
Even when the power is switched on with the USB
memory mounted, the message "A content folder is
found in USB memory. Press [Set] to update content
from USB memory." is not displayed.
Content cannot be updated
The message "No content file is found. Updating is
aborted." is displayed.
The message "Content size is too large. Please reduce
it then update again." is displayed.
During startup, the slide show starts
OSD timer function will not operate
The timer setting in the OSD menu cannot be set
The power is switched off automatically.
The timing display is displayed in the "VIDEO OUT" setting, but it cannot be selected.
When starting up the power, the messarge "There is no
file in USB memory for Slide Show mode." or "There
is no file in USB memory for Video Repeat mode."
Please plug in another USB memory." is displayed.
Slide Show Mode or Video Repeat
The USB memory is mounted, but when starting up the power, the
Mode will not operate.
message "Please plug in USB memory for Slide Show mode." or
"Please plug in USB memory for Video Repeat mode." is displayed.
During startup, the confirmation screen for content update
is displayed or the existing program is displayed.
Causes and Measures
Confirm the connection of the AC adaptor and power cord, and the DC power source input connector.
Confirm that power is properly supplied from the power source by connecting a different
device to the power source.
Press the power button of the remote control, and confirm that the power indicator is lit up.
Confirm the connection of the wireless remote control extension cable.
(Insert the cable securely.)
The video signal cable (DVI-D-DVI-D) may not be properly connected to the connector of the
equipment or Display, so confirm that it is connected.
Confirm that the DVI input is selected on the Display side.
Press the Menu button on the remote control, and confirm that the OSD screen is displayed a
few seconds later. If it is displayed, the automatic OFF function of the VIDEO OUT may be
operating. (For the time periods where programs are not set, the VIDEO OUT is switched OFF.
When the equipment is purchased, the programs are not set, so the VIDEO OUT is switched
OFF. When it becomes the time period that a program is set, VIDEO OUT is switched ON.)
Confirm the audio cable connection between the equipment and speaker.
Confirm that the audio input of speaker devices and volume is properly selected.
Conduct the following operations to initialize the system. Doing so will return the settings
to the default conditions.
1) Switch off the power with the remote control.
2) Press the power button on the remote control, and after the power indicator turns
green, immediately press the number buttons in the following order: 7, 8, and 5.
3) The Media Player system is initialized and started up. After the system starting is
displayed on the screen, the message "Factory reset is done" is displayed.
4) Reset "LANGUAGE", "DATE/TIME", and "VIDEO OUT".
If the wireless remote control extension cable is mounted, the light receiving part of the
equipment will not operate. Direct the remote control to the light receiving part of the
remote control light receiving extension cable to operate the remote control.
There are no batteries in the remote control. Or the batteries are weak. Confirm that the
batteries are properly installed.
The "IR Lock" might be operating. Release the IR Lock.
Confirm that the Display is compatible with the resolution of the Media Player. If it is not
compatible, change the display setting of this equipment to one that is compatible with
the Display.
Confirm the signal cable connection between the equipment and the Display.
The Memory card may be dislodged. Confirm that the memory card is securely mounted.
Remove the memory card, and confirm that there is a file with the .img extension on the
computer. If such a file does not exist, obtain a file from the enclosed CD-ROM and copy
the file.
Confirm that the date and time setting is correct.
Confirm the schedule setting of the authoring tool to make sure there are no errors. If
there is an error, correct the schedule and conduct content update.
This is displayed when a USB memory has been mounted. If a content update is not to be
conducted, press the EXIT button and remove the USB memory.
It is the Slide Show Mode or Video Repeat Mode. Connect a USB memory that contains
still images or movies. If you do not wish to use this mode, press the EXIT button and
end it, and set the Slide Show Mode or Video Repeat Mode to "Normal Mode" in the
Slide Show menu of the OSD screen.
Use the computer to confirm that there is a folder named media on the USB memory. If
there is no folder named media, use the authoring software to save the program data on
the USB memory.
Confirm the connection of the USB cable extension.
Make sure that the USB memory format is not NTFS format.
Confirm that the USB memory is not encrypted.
Try a different USB memory.
Use authoring software to save the program data on the USB memory.
Use the authoring software to reduce the program so the size is smaller. The maximum
capacity for content is 1.8 Gbytes (for the enclosed Memory card (2 Gbytes)).
It is set to the "Slide Show Mode". While displaying the slide show, press the MENU
button to display the OSD menu, change the setting from slide show to "Normal Mode"
and then restart.
When power control is set with content update, the timer function becomes void.
Confirm that the power control is not set in the TIMER or authoring software. If it is set,
release if necessary. For details on releasing power control in the authoring software,
refer to the power management section of the authoring software User's Manual.
Remove the check from the "Read timing from display" in the "VIDEO OUT" menu of the
OSD screen.
Confirm that there are still images or movies on the USB memory, or confirm the folder
setting from "SLIDE SHOW" on the OSD menu.
Confirm that the still image file or movie file is a file that is supported by Media Player.
Confirm the connection of the USB cable extension.
Try a different USB memory.
Confirm that the "Slide Show Mode" is selected in the "SLIDE SHOW" menu of the OSD
screen.
25
Reference page
P8
P6
P7
P8
P9
P8
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P7
P6
P12
P29
P8
P28
P9
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P12, 13
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P8
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P12, 13
P12
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P12
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P30
P5, 8
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P12, 13
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