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Troubleshooting
Symptoms
Conditions
The message "The codec is not supported" is
displayed, nothing is displayed or
displayed.
The message "The codec is not supported" is
displayed, nothing is displayed or
is displayed.
The movie is not properly displayed.
The message "The codec is not supported" is
displayed, nothing is displayed or
displayed.
The movie is displayed but the sound does not come out.
In the vertical layout, the movie will not rotate 90
degrees.
The message "The image items are not supported" is
displayed, there are images that are not displayed or
The still images are not properly
displayed.
Nothing is displayed.
Specified characters are not displayed.
When the vertical layout is selected, specified
The Message is not properly displayed.
characters are not rotated.
It takes time for the message to be displayed.
It takes time for the telop to be displayed.
The message "This is not displayed for the signal with
copyright protection" is displayed or
The movie of the external video is not
displayed.
There is nothing displayed between the programs.
It is not displayed according to the schedule setting.
Troubleshooting
Symptoms
Conditions
In the case of
Static IP settings
In the case of
DHCP setting
•Cannot be distributed.
•Cannot be connected with the
connection test.
Common
Static IP/DHCP setting
In case of off-line
(when using USB memory)
Error occurred when inputting user name and password
The WEB setting screen cannot be
The Media Player name cannot be set.
opened.
The selection button is not displayed.
NOTE:
If there is a problem with the connection test, refer to the next page.
(program, content display)
is
or
is
is displayed.
is displayed.
(when using LAN)
Authoring software
error code
Error code: -1
Error code: 102
Error code: -1
Error code: 100
Error code: 102
Error code: -1
Error code: 100
Error code: 101
Error code: 102
Error code: 434
Error code: 441
Error code: 501
Error code: 507
Cause and measures
Confirm that the codec of the movie file you are trying to display is supported by this
equipment.
The file cannot be open or played.
The file format may not be supported. Confirm the format details on the "Content
Specifications".
Or the file may be broken. Confirm that it can be played on the computer.
If the movie bit rate exceeds the maximum value, it will not be displayed. Use the movie
editing software to reduce the bit rate.
Reference: movies with
(movie file size (Bytes)/Play Time (Sec.)) x 8-bit ) that is larger than the maximum bit rate
will not be displayed.
Confirm that the audio in the movie file is a file supported by this equipment.
The movies are not automatically rotated in the vertical layout. Before using the authoring
tool, use the movie editing software and rotate the image.
The movies that include a copyright protection function cannot be played.
Confirm that the format of image file you are trying to display can be displayed with this
equipment.
Confirm that the codec of the image file you are trying to display can be displayed with
this equipment.
The file may be damaged. Confirm that it can be displayed on the computer.
Confirm the message setting of the authoring software.
One-byte " <" and "> " symbols are not displayed. Make the characters two-bytes.
A small number of special characters may not be displayed.
(=),(,),(" ") are not rotated.
As the number of characters in a message increases, the time until it is displayed
becomes longer. It takes about 7 seconds to display 100 characters.
Set the height of telop less than 30% whole display.
Video signals with copy protection cannot be displayed due to copyright protection.
When switching the movie, there is about 10 to 20 seconds where there is no image or
audio, however this is not an error or malfunction.
Confirm that there are no errors in the schedule setting of the authoring tool. If there are
any errors, correct the schedule and update the content.
Confirm that the date and time setting are correct.
Cause and measures
Confirm that the IP Address set in the Authoring software is correct.
Confirm that the network setting of the Media Player is correct.
Confirm that the IP Addresses of the Media Players are not overlapped.
Confirm the network setting of the computer.
Confirm that the DHCP servers of the routers are valid.
Confirm that the Media Player name of the Media Player is correct.
Confirm that the Media Player name of the authoring software is correct.
Confirm that the Media Player names are not overlapped.
* The uppercase and lowercase alphabets in the media player name are not differentiated.
Confirm the LAN cable connection.
Confirm that the power of the Router, hub, and Media Player are switched ON (power
indicator is green).
The Media Player may switched off. Manually switch on the Media Player or change the
power timer setting so that the power is ON during distribution.
Confirm that the port number is not closed by firewall or security software.
This device is used port 137, 138 or 1900 when sending from the Media Player.
An optional port is used when sending from Authoring software.
Media Player is starting up. Let some time pass before redistributing.
Media Player is updating. Let some time pass before redistributing.
The SD Memory Card has insufficient capacity. Reduce the program data or change the
SD Memory Card to one with a larger capacity.
It may not able to recognize the USB memory. Load the USB memory again.
The USB memory may be coded. It cannot be used by this device.
Confirm the capacity of 1 file does not exceed 4G byte of the upper limit.
Input user name: default, password : 0000
Set 15 or less one-byte characters (alphabets or numbers) starting with alphabets.
Spaces and symbols cannot be used. After input, click the Submit button.
This may occur when using a browser other than Internet Explorer.
26
Reference page
P30
P30
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P30
P30
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P9
Reference page
P18, 19
P20, 21, 22
P17
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P24
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P24
P20, 22
P20, 21
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