Panasonic BB-HCS301A Troubleshooting Manual page 10

Troubleshooting
Problem
The image is not
displayed.
The Top page or
the image is not
displayed on the
cell phone.
A gray screen is
displayed.
10
• ActiveX Controls are not installed in Internet Explorer.
®
ActiveX Controls should be installed to display video (Motion
JPEG). For the ActiveX Controls installation method, see
page 19 of the Operating Instructions on the Setup CD-ROM
when using Microsoft
page 18 of the Operating Instructions on the Setup CD-ROM
when using other operating systems.
• The network is congested.
Pages may not be displayed immediately. Wait for a while.
• The web browser is accessing the proxy server.
Set the web browser to access the Internet directly (see page
159 of the Operating Instructions on the Setup CD-ROM).
• Only IP address and port number are entered.
Enter "/mobile" after entering "IP Address:Port Number".
• The 320 × 240 resolution image is not displayed.
Cell phones does not support 320 × 240 resolution image.
• The file size of the image is exceeding the capacity of the cell
phone.
View the image at 160 × 120 resolution.
• There are currently more than 30 simultaneous accesses to the
video (Motion JPEG).
Reduce the number of access to below 30, or change the
video to still images.
• Operation time has been specified.
A gray screen is displayed outside the operation time. This is
normal.
Cause and Remedy
Windows XP Service Pack 2, or see
® ®