Panasonic BB-HCS301A Troubleshooting Manual page 5

Problem
DynamicDNS
registration fails
using Setup
Program.
Setup Program
does not list any
of this product.
Setup Program
fails to complete
successfully.
UPnP port
TM
forwarding setup
fails.
• The router-connected PC has failed to access the Internet.
Refer to the router's manual and try to connect to the
Internet through your PC. Once Internet connection has
been confirmed, you can register to DynamicDNS.
• Your firewall or antivirus software is blocking the connection.
To avoid any possible problems, temporarily disable any
firewall or antivirus software, and set up this product again.
If you cannot disable your firewall or antivirus software, you
can set up this product using the MAC address (see the
Getting Started).
• This product is connected over a different network.
Set up this product from a PC under the same router.
• Confirm that an IP address is assigned to your PC.
Assign the IP address to your PC (see page 154 of the
Operating Instructions on the Setup CD-ROM).
• Network problems may have occurred during setup.
Disconnect the plug of the AC cord from the outlet, and
reconnect it again. Then set up this product again.
• UPnP is disabled on the router.
TM
Enable UPnP
• This product was turned on before the router was turned on.
Turn the router on first, and then turn this product on.
• The default gateway is not set, or the settings are wrong.
Set the default gateway correctly (see page 37 or page 41
of the Operating Instructions on the Setup CD-ROM).
• The router does not support UPnP
Enable port forwarding on your router following the router
manual.
[For assistance, please call: 1-800-272-7033]
Cause and Remedy
on the router following the router manual.
TM
Troubleshooting
.
TM
5