Troubleshooting, Servicing, And Maintenance; Maintaining Hpe Storeeasy 1000 Storage - HP StoreEasy 1000 Administrator's Manual

9 Troubleshooting, servicing, and maintenance

The HPE StoreEasy 1000 Storage provides several monitoring and troubleshooting options. You
can access the following troubleshooting alerts and solutions to maintain the system health:
Notification alerts
System Management Homepage (SMH)
Hardware component LEDs
HPE and Microsoft support websites
HPE Insight Remote Support software
Microsoft Systems Center Operations Manager (SCOM) and Microsoft websites
Cluster Specific Troubleshooting
HP SIM 7.4 or later, which is required for proper HPE StoreEasy 1000 Storage/HP SIM
integration.
NOTE:
◦
For the latest version of HP SIM, refer to the HPE SPOCK website (http://www.hpe.com/
storage/spock).
◦
Integration with HP SIM is only supported using the WBEM/WMI interfaces. Do not
attempt to configure HP SIM to use the ProLiant SNMP agents, because the configuration
is untested and unsupported. The ProLiant SNMP agents are enabled on the HPE
StoreEasy 1000 Storage by default and must not be disabled as they are used for
internal management functions. If they are enabled for external client consumption, HP
SIM must be configured so it does not attempt to communicate with these agents.
Generic Windows event based troubleshooting
Event Viewer can be used for event analysis. When Event Viewer is opened, the left-hand pane
displays a folder view, where you can find all of the different event logs, as well as the views that
can be customized with events from many logs at once. For instance, the Administrative Events
view in recent versions of Windows displays all of the Error, Warning, and Critical events whether
they originated from the Application log or the System log. The middle pane displays a list of
events, and clicking on it will display the details of the event in the preview pane – or you can
double-click on any of them to pull it up in a separate window, which can be handy when you
are looking through a big set of events and want to find all the important things before beginning
an internet search. The right-hand pane gives you quick access to actions like creating custom
views, filtering, or even creating a scheduled task based on a particular event.

Maintaining HPE StoreEasy 1000 Storage

HPE recommends the following maintenance guidelines for upgrading your system components
(operating system, software, firmware, and drivers), depending on your environment:
148 Troubleshooting, servicing, and maintenance