System Features; Alternate Extension Group; Auto Forwarding; Automated Attendant - Panasonic KX-TVM50 Feature Manual

2.2.3 Automated Attendant

2.2 System Features

2.2.1 Alternate Extension Group

Description
A group of extensions that require a different call transfer sequence than other extensions and are therefore
placed into a separate group.
Programming Manual References
"Alternate Extension" in 2.4.3.2 Operator Service No. 1, 2, and 3

2.2.2 Auto Forwarding

Description
Moves or copies unplayed messages from one mailbox to another after a specified period of time has passed.
This feature is only available when the mailbox's "Auto Forwarding" parameter is set to "Yes". A message can
be forwarded up to 9 times, and forwarding stops at the 9th designated mailbox. Note that you cannot auto
forward messages to the Mailbox Group, and messages marked as "private" cannot be forwarded. Also, a
message is never forwarded to the original sender of the message.
Programming Manual References
2.1.6 Auto Forwarding
2.2.3 Automated Attendant
Description
Allows you to direct incoming calls without the use of an operator. Callers can be redirected to the desired
extension in one of the following ways:
a.
Dial extension numbers directly
b.
Spell the name of the desired party using the dial keys on their telephones (see 2.2.18 Dialling by
Name)
c.
Listen to all subscriber names and select the desired extension (see 2.2.27 List All Names)
Automated Attendant (AA) answers incoming calls and redirects them to the desired extension based on
numbers dialled by callers.
When calls from extensions are transferred to other subscribers, "Transferring you to (name)." can be heard
by callers before the calls are transferred. This feature is not available when the name of called party is not
recorded.
The service can be programmed for day, night, lunch, and break time modes, and is available for both Port
and Trunk Services.
Callers will reach Automated Attendant service when:
a.
The Incoming Call Service of a trunk or port is set to "Automated Attendant Service" (see "Incoming Call
Service" in 2.3.1.1 Call Service in the Programming Manual).
b.
The call service of a Holiday is set to "Automated Attendant Service" (see "Service" in 2.4.2.1 Holiday
Service No. in the Programming Manual).
c.
They press [#8] (Automated Attendant Service Access Command) during a call.
14 Feature Manual Document Version 2.1 2008/04