Customer Service (Customer Care); Questions And Answers - Siemens Gigaset A580 IP User Manual

Customer Service (Customer Care)

Customer Service (Customer Care)
Please see the portuguise user manual .

Questions and answers

If you have any questions about the use of your phone, you can contact us
24/7 at www.gigaset.com/customercare. The table below contains a list of
common problems and possible solutions.
Please note
To support the service team, it can be helpful if you have the following infor-
mation to hand:
u
Version of firmware, EEPROM and your phone's MAC address
You can check this information with the Web configurator (
For how to display the MAC address on your handset,
u
VoIP status code (
For problems with VoIP connections, you should set VoIP status messages
to be displayed on your handset (
contain a status code that helps when the problem is analysed.
The display is blank.
1. The handset is not switched on.
¥
Press and hold the end call key
2. The battery is flat.
¥
Charge the battery or replace it (
"Base" is flashing in the display.
1. The handset is out of range of the base station or the base station's range has
decreased because Eco mode is active.
¥
Move the handset closer to the base station.
¥
If necessary, deactivate Eco mode (
2. The handset has been de-registered.
¥
Register the handset (
3. The base station is not switched on.
¥
Check the base station's mains adapter (
4. The base station firmware is currently being updated (automatically).
¥
Please wait until the update is complete.
Handset does not ring.
1. The ringer is deactivated.
¥
Activate the ringer (
2. Call forwarding set to
¥
Deactivate call forwarding (VoIP
152
£
Page 156)
£
Page
a
.
£
Page
£
Page
£
Page 78).
£
Page 90).
All Calls.
£
Page 53/Page
£
Page
97, Page 147). These messages
12).
75).
£
Page 18).
131).
£
Page 151).
100.