Siemens Gigaset A580 IP User Manual page 155

Customer Service (Customer Care)
You cannot make calls via VoIP.
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First wait a few minutes. This is often a short-term event that corrects itself after a
short time.
The message may still be displayed for the following reasons:
1. The personal VoIP access data (
word) that you have entered may be incomplete or incorrect.
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Check your information. Particularly check your use of upper and lower case.
2. The general settings for your VoIP provider are incomplete or incorrect (incorrect
server address).
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Start the Web configurator and check the settings.
You cannot make calls via VoIP.
status code).
You are trying to make a call via a VoIP connection that is not properly configured.
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Start the Web configurator and check the settings. Possible status codes and their
meanings are listed on
The phone does not dial an entered number. The display shows
The number may be blocked (dialling plan).
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Open the
the block if necessary.
You cannot establish a connection to the phone with your PC's Web browser.
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When establishing a connection, check the phone's local IP address that has been
entered. You can check the IP address on your handset.
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Check the LAN connections for the PC and phone.
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Check that your phone can be reached. Send a ping command, e.g. from your PC, to
the phone (ping s <local IP address of the phone>).
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You have tried to reach the phone via a secure http (https://...). Try again with http:/
/....
You cannot be reached for calls from the Internet.
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There is no entry for your phone in your router's routing table. Check the settings for
the NAT refresh time
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Your phone is not registered with the VoIP provider.
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You have entered the wrong user ID or an incorrect domain (
154
SIP registration failed
Username, Authentication Name
VoIP config. error: xxx
Page 156.
Dialling Plans Web page of the Web configurator and delete or deactivate
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( Page 122).
is displayed.
and Authentication Pass-
appears in the display (xxx = VoIP
Not possible!.
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Page 119).