Inbound Control; Inbound Destinations; Ivr - D-Link DVX-2002F User Manual

3.3 Inbound Control

The Inbound Control section is where you define how DVX IPPBX system handles incoming calls.
Typically, you determine the phone number that outside callers have called (DID Number) and
then indicate which extension, Ring Group, Voicemail, or other destination to which the call
should be directed.

3.3.1 Inbound Destinations

A call destination in DVX IPPBX system might be an IVR menu that instructsthe callers to press
certaindigits to route their calls, a queue to wait for specific telephone services, a ring group to
call a number of user extensions, or virtually any other type of process to route the call in
whatever way is desired. A call may have several destinations throughout its lifespan.
Below is a list of call destinations available in DVX IPPBX system:
Extension

Voicemail


IVR


Ring Group

Paging Group

Conference

Call Queue

DISA

Time Rule

FAX

Dial By Name

Hangup

3.3.2 IVR
IVR, or interactive voice response, is responsible for the menus people hear and respond to when
they call up a company or business and hear the words for example: "press 1 for sales, press 2 for
marketing, press 0 to speak to the operator".
IVR Prompts
To configure an IVR menu on DVX IPPBX system you'll first need to record your IVR prompts,
these IVR prompts will communicate tothe callers the menu options that they have e.g. press one
for sales.
Navigate to web menu:
On this page you can delete the default voice prompts and click "New Voice" button to record a
new voice prompts from a designated extension.
Inbound Control->IVR Prompts
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DVX IPPBX