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18
MAINTENANCE / TROUBLESHOOTING
mAINTENANCE
Cleaning your Set-Top Box
Clean your Set-Top Box regularly to keep the best performance and to extend the product lifespan.
To remove dust or light dirt, wipe the surface with a dry, clean, and soft cloth.
To remove major dirt, wipe the surface with a soft cloth dampened in clean water or a diluted mild
detergent. Then wipe immediately with a dry cloth.
Remove the accumulated dust or dirt on the AC-DC adapter regularly.
CAuTION
Make sure to turn the power off and disconnect the power cord and all other cables first.
y
When the Set-Top Box is left unattended and unused for a long time, disconnect the power cord
y
from the wall outlet to prevent possible damage from lightning or power surges.
Do not push, rub, or hit the screen surface with your fingernail or a sharp object, as this may result
y
in scratches and image distortions.
Do not use any chemicals as this may damage the product.
y
Do not spray liquid onto the surface. If water enters the Set-Top Box, it may result in fire, electric
y
shock, or malfunction.
TrOuBLESHOOTING
The software version can be updated for improvement in performance. Customer needs to ensure the
compatibility of customer's equipment with LGE software. If needed, please consult with LGE and upload
revised software version according to the guidance provided by LGE.
problem
Cannot control the
y
Set-Top Box with
y
the remote control.
y
Set-Top Box does
y
not output any video
y
or audio.
y
The Set-Top Box
y
turns off suddenly.
When connecting
to the PC (HDMI/
y
DVI), 'No signal' or
y
'Invalid Format' is
y
displayed.
Check the remote control sensor on the product and try again.
Check if there is any obstacle between the product and the remote control.
Check if the batteries are still working and properly installed (
Check if the product is turned on.
Check if the power cord is connected to a wall outlet.
Check if there is a problem in the wall outlet by connecting other products.
Check the power control settings. The power supply may be interrupted.
Turn the Set-Top Box off/on using the remote control.
Reconnect the HDMI cable.
Restart the PC with the Set-Top Box on.
Solution
to
,
to
).
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