Available/Unavailable Agent For A Ucd Group; Ucd Agent In Service/Out Of Service - Siemens HIPATH HIPATH 1190 User Manual

Step by step
>
UCDGRP. ON/OFF?
>
AVAILABLE?
>
NOT AVAILABLE?
* 2 or
4 0
GP AVAIL/GP UNAV UCD
>
WORK ON ?
>
WORK OFF ?
* or
4 0 3
IN SERVICE / OUT OF SERVICE
IN SERVICE / OUT OF SERVICE
:
Select and press to confirm.
The ringing signal for all groups is enabled/disabled.

Available/Unavailable Agent for a UCD Group

Enables an Agent to start receiving calls within a group
or to stay away from the group, for example, in the
event of a meeting.
Available/Unavailable Agent
:
Select and press to confirm.
or
:
or
2 Enter the code to become available or unavailable in the
# 4 0
UCD Group.
or
Press the " UCD GP AVAIL/UNAV" key

UCD Agent in Service/Out of Service

It allows an Agent to resume receiving calls in a group
once he/she is available again.
Or it prevents an Agent from receiving calls within a
group when he/she is busy with a request, such as a
customer's inquiry.
Agent In Service/Out of Service
:
Select and press to confirm.
or
:
or
Enter the code to switch the state to In Service or Out
# 4 0 3
of Service.
or
Press the "IN SERVICE/OUT OF SERVICE" key.
or
Functions used for Receiving Calls
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