This Certificate defines the terms and conditions of the warranty provided by Siemens. About This Programming Manual This User Manual describes how to program the HiPath 1100 systems. It also describes all the programming codes and functions provided by your system. Some functions may not be available with your system.
Do not install the system or telephone sets where there may be a risk of explosion. To ensure optimal performance and operation use only original accesso- ries manufactured by Siemens. Never open the system or dismantle any of the telephones. If you have any problems, ask for assistance from your System Administrator.
System Support Technician The Support Technician is the person responsible for programming your HiPath 1100. The Support Technician has all the necessary tools and information available in order to carry out his/her job.
Features and Options Features and Options The HiPath 1100 family shares a basic configuration. However, systems can be reconfig- ured to augment capacity and fuctions by adding expansion modules and options to fit your business needs. The list below shows different types of access, Option Modules, and Ex- pansion Modules.
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Features and Options – TME1 Module: Provides digital line connection with E1 CAS or S2 página 147 access. – CD 16 Module (HiPath 1190): This module is used for connecting up to 16 KS-type system telephones. • Option Modules – EVM Module: Provides Voice Mailbox features página 155.
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Features and Options Modules and Their Capabilities Standard Configuration: HiPath 1120 HiPath 1150 HiPath 1190 External Analog Lines Analog Extensions System Telephone Interface (KS) Expansion Modules EB 010 EB 012 EB 202 EB 204 EB 206 EB 210 EB 200 EB 400 EB 800 0 Module...
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Features and Options External Analog Lines Digital line (TME1)+ analog line / digital 32/16 45/44 line (S )+ analog line [1] Each system telephone (KS) that is connected occupies one analog telephone slot. 0 and TME1 modules cannot be used simultaneously. On the HiPath 1150 and HiPath 1190 ADSL and TME1 modules can be used simultaneously.
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Features and Options Capacity can be increased up to 32 external lines using a TME1 Module (30 digital lines + 2 analog lines). In this case, a S0 Module cannot be used. If 15 (or more) TME1 Module channels are used then only 2 MB external analog lines can be sued (e.g., 20 TME1 Module digital lines + 2 MB external analog lines).
Programming Mode You can change the default settings of the HiPath 1100 to fit your needs. A MF-type or System Telephone can be used for this purpose, or a PC with the HiPath 1100 Manager administration software installed page 173).
Programming Mode Step by Step Description HiPath 1120 HiPath 1150 HiPath 1190 Fax/DID - Virtual Message Ports 740 to 743 USB/CAPI line Substitution for * and # 75 and 76 (accordingly) Activating System Programming Lift the handset at the programmer’s extension slot. System programming can only be executed us- ing the system’s first extension slot (default ex- tension 11) with an analog extension (MF), a KS-...
Main Configurations Step by Step Exiting a Setting’s Configuration There are three different ways to finalize the configura- tion of a setting. After configuring the setting, you will be returned to the initial screen of the Programming Mode. • After a setting is configured, the Programming Mode is automatically exited.
Main Configurations Step by Step Select the language for displaying messages. = Custom = Portuguese = Spanish = English (default) = French = Italian = Turkish Initial state for Programming Mode. Country/Group of Countries To configure the settings correctly select the country where the system will be used.
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Main Configurations Step by Step Code Group Countries Display Language Spanish (IM) Columbia Spanish Uruguay Ecuador Central America English Indonesia English (IM) Saudi Arabia English Bahrain Egypt United Arab Emirates Ghana Yemen Iran Jordan Kuwait Libya Nigeria Oman Kenya Zimbabwe Syria Sudan Tanzania...
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Main Configurations Step by Step Code Group Countries Display Language Spain Spain Spanish Russia Russia English Ukraine Ukraine English Peru Peru Spanish China 2 China 2 English Philippines Philippines English Canada Canada English South Africa South Africa English Turkey Turkey English Latvia Latvia...
Main Configurations Step by Step Dialing Mode on an External Analog Line This features specifies the dialing mode to be used over an external analog line (DP or MF). Required: Programming Mode must be active (*95 31994). Enter the code for programming. 1 1 9 Enter a number for an external analog line (e.g., 801).
Main Configurations Step by Step Example: 801 and 802 external lines are programmed as part of the 890 group of lines. When using code 002, Extension 11/101 is as- signed to Group 890. This means that when the "0" access code is entered at this extension a search for a free line is performed in Group 890.
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Main Configurations Step by Step Enter the extension numbers (e.g., 11/101) or call groups that should signal when receiving calls from the specified external line (up to 10 extensions or 1 group). Press this key. Initial state for Programming Mode. To assign an extension as an attendant for different lines, repeat the programming steps.
Phonebook (see Alphanumeric Search in the Man- ual do Usuário). To insert an interdigit pause you must enter the "P" char- acter using the HiPath 1100 Manager or pressing the Redial Key using a system telephone (see page 97).
Main Configurations Step by Step Class Of Service (COS) You can assign one of eight Classes Of Service (COS) to each telephone page 34). Thus, it is possible to block outgoing calls to selected external numbers while allowing others to proceed.
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Main Configurations Step by Step Enter the Denied List number you want to delete. Enter the list entry of the number to be denied access. Enter the number that will be denied access (up to 16 digits). Warning: Enter the number without the external access code.
Main Configurations Step by Step Permission Lists There are three Permission Lists that can be configured with different telephone numbers and individual exten- sion prefix combinations (enter the number without the external access code). • Permission List 1 (COS 4) with 4 entries •...
Main Configurations Step by Step Default Permission and Denied Lists For both Permission Lists and Denied Lists there are some pre-programmed numbers that can be changed, if necessary. Country Denied Denied List List Brazil 0900 0800 0810 Argentina Portugal Chile Venezuela Mexico Vietnam...
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Main Configurations Step by Step Country Denied Denied List List Spain 1003 Russia Ukraine Peru Philippines Canada South Afri- Latvia 0900 Lithuania 0900 Italy 0900 Australia 0900 England 0900 Turkey 0900...
Main Configurations Step by Step Permission for using the numbers in the Speed Dialing phonebook without a COS review. Allows users with a class without permission to make external calls using the Speed Dialing phonebook. Required: Programming Mode must be active (*95 31994).
Main Configurations Step by Step Assigning a Class Of Service (COS) Required: Programming Mode must be active (*95 31994). Enter the code for programming. 1 1 1 Enter the number for the group of external lines (e.g., 0, 890...899). Enter COS for Day and Night Service. Enter COS for Day Service Enter COS for Night Service Instead of entering...
Main Configurations Step by Step Special Class of Service for a Blocked Exten- sion This allows you to switch a blocked extension (with an electronic lock) to any class of service. Required: Programming Mode must be active (*95 31994). Enter the code for programming. 0 9 6 Enter the extension number (e.g., 12/102).
Main Configurations Step by Step COS Changeover You can allow or deny a temporary COS Changeover from an extension to a different extension. Required: Programming Mode must be active (*95 31994). 1 7 8 Enter the code for programming. Enter the extension number (e.g., 11/101). To allow/deny COS Changeover: = To allow = To deny (default)
Main Configurations Step by Step Deleting an Attendant Console Required: Programming Mode must be active (*95 31994). 1 5 0 Enter the code for programming. Delete all Attendant Consoles. Press this key. Initial state for Programming Mode. The Attendant Console does not receive "Direct message to the speakerphone"...
Main Configurations Step by Step Warning Tone for Calls without LCR When the system is configured to use LCR, the HiPath 1100 can alert the user when an external call is being places to a destination using a non-default carrier with higher rates for that time of day.
CbC carrier is used. Currently, you can specify up to 30 destinations. Settings must be configured on the HiPath 1100 Manager. ACS (Alternative Carrier Selection) If the system is configured for ACS (Alternative Carrier Selection), the route/destination for the call can also be defined, regardless of what the user may choose.
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891. Conversion Rules may include interdigit pauses (refer to the Help file in Hi- Path 1100 Manager). Conversion rules programming is accomplished using HiPath 1100 Manager. ACS does not affect Emergency Numbers when the user dials directly.
Programming an External Line Step by Step Programming an External Line Groups of external lines Programming allows access to an external line or group of external lines through a code other than "0." Required: Programming Mode must be active (*95 31994).
Programming an External Line Step by Step Example: 801 and 802 external lines are programmed as part of the 890 group of lines. When using code 002, Extension 11/101 is as- signed to Group 890. This means that when the "0"...
""Type of Answering Signal"" feature for these ex- ternal lines must be disabled. Caller ID for Analog Lines HiPath 1100 systems are capable of receiving Caller ID information through FSK and DTMF protocols over ana- log lines. This service must be activated by the local car- rier.
Programming an External Line Step by Step Enter the next external line number. Press this key. Initial state for Programming Mode. When a Country setting is specified ("Country/ Group of Countries" on page 21), the appropriate protocol is automatically selected. Country Protocol Code...
Programming an External Line Step by Step Flash Duration on an Analog Line The duration of the Flash signal that is sent by the sys- tem to each external analog line can be configured indi- vidually. Flash signal duration depends on the specific setting for each country.
Programming an External Line Step by Step Maximum time between rings for an incoming call This consists of the time interval between two call puls- es from the local carrier (approximately 6 seconds). Af- ter this pause, the system disconnects the external line and is ready to receive new incoming calls.
Programming an External Line Step by Step Type of Answering Signal When a carrier provides this facility, the ticketing pro- cess occurs in real time. That is, when the called party answers/hangs up, the public exchange sends a signal to the system to initiate/end Call Detail Report. Required: Programming Mode must be active (*95 31994).
Programming an External Line Step by Step Dial Tone Detection When activated, this feature checks to see if there is a dial tone. If activated for an external analog line, the se- lected number is stored. The number is sent to an ex- ternal line once the extension making the call receives an external line dial tone from its local carrier.
False Dial Tone is generated. External Line Connection This feature determines if an external analog line con- nected to one of the HiPath 1100 systems is also con- nected to a local carrier or another PABX. Required: Programming Mode must be active (*95 31994).
Activate/Deactivate a false tone: = Deactivated for Argentina and India = Activated for all other countries (default) Initial state for Programming Mode. If LCR (configured via the HiPath 1100 Manager) or "Emergency Numbers" is enabled, the user will hear a False Tone.
Programming an External Line Step by Step Internal Access Code for Automatic Seizure This features specifies the code to be used for making internal calls when an extension is configured for Automatic Seizure of an External Line. Access codes are configured according to the country. If no access code is specified, the feature will not work.
Programming an External Line Step by Step Press this key. Initial state for Programming Mode. In the case of an external ISDN line, if the setting is configured as Absent two interfaces will be disabled. For digital lines (E1 CAS/S2) you must also pro- gram a TME2 Module1 using the E1 Trunk Man- ager (E1 CAS) and the S2M Maintenance (S2) ap- plication.
Programming an Extension Step by Step Programming an Extension Pickup Groups Extensions can be grouped into a maximum of 16 Pick- up Groups. This allows an extension to answer calls that ring at other extensions belonging to the same Pickup Group.
Programming an Extension Step by Step Alert Ring Timeout for Pickup Groups If a call is not answered within a specified period of time, a short alert ring is sent to the Pickup Group (see also "Pickup Groups"). Required: Programming Mode must be active (*95 31994).
Programming an Extension Step by Step Deleting Extensions from a Call Group (CG) Required: Programming Mode must be active (*95 31994). 1 1 3 Enter the code for programming. Enter the Call Group number (770 to 779). All extensions belonging to the Call Group selected are deleted.
Programming an Extension Step by Step UCD Subscriber Groups A UCD Group (Uniform Call Distribution) is a group of extensions assigned to answer calls destined for a spe- cific number that identifies the group. Internal or exter- nal calls are distributed cyclically among the members of a group or among agents.
Programming an Extension Step by Step Collect Call Barring for a UCD Subscriber Group When this blocking is activated, the system automati- cally rejects all incoming collect calls to a UCD Group over a digital line. Calls received over an analog line are rejected only at the moment they are answered.
Programming an Extension Step by Step Message Waiting for UCD queue This feature lets you assign a message or Music On Hold for a UCD Group extension when all extensions in the group are busy or unavailable. Required: Programming Mode must be active (*95 31994).
Programming an Extension Step by Step Timeout for Activating a Call Waiting Mes- sage for a UCD Queue. It allows you to specify a timeout for routing calls to a waiting queue in the event that agents are busy or un- available.
Programming an Extension Step by Step Enter the next UCD Subscriber Group number. Press this key. Initial state for Programming Mode. Deleting an overflow call destination Enter the code for programming. 0 2 7 Enter the UCD Subscriber Group number (790 to 799). Deletes the overflow call destination.
Programming an Extension Step by Step Time for Agent’s Notes Upon ending a UCD call an agent may need to make some notes. This features allows you to set a period of time for the agent to leave the Group and make notes about the call undisturbed.
Programming an Extension Step by Step Agent Status After Signaling Timeout. Allows you to identify agent’s status at the end of the signaling timeout. By default, once the signaling timeout expires the call is transferred to a different group member and the agent becomes unavailable (see User Manual - Available/Un- available Agent for a UCD Group).
Programming an Extension Step by Step Waiting Message before Signaling a UCD Call This feature allows you to connect a call waiting mes- sage for incoming calls before they ring at a UCD exten- sion. Required: Programming Mode must be active (*95 31994).
Programming an Extension Step by Step Hunt Groups (HG) A Hunt Group is a group of extensions for answering calls directed to a specific number identifying the group. When an extension does not answer an internal or external call within a specified period of time, the call will ring consecutively at the extensions that are avail- able within the group.
Programming an Extension Step by Step Search Mode for Hunt Groups This setting specifies how each Hunt Group will con- duct a search for an available extension: linear or round- robin search • A linear search always starts from the first extension in the group •...
Programming an Extension Step by Step When the ""Call Deflection" on page 144" feature (Code 228) is activated, external Call Forwarding to an extension that is a member of a group should not be used. (does not work with analog lines) In this case the system does not receive any in- formation about the forwarded call having been...
Programming an Extension Step by Step Override This settings allows an extension to override another extension when there is a conversation in progress. When this is done, the call that is overridden receives a warning tone. Required: Programming Mode must be active (*95 31994).
Programming an Extension Step by Step Enter the next extension number. Press this key. Initial state for Programming Mode. On Profiset 3030 telephones the MUTE option is automatically activated with Silent Monitoring. Within the system, Silent Monitoring has the same restrictions as the Conference and Over- ride features.
Programming an Extension Step by Step = FSK prior to ringing or during a conversation = FSK during ringing or a conversation Enter the next analog extension number. Press this key. Initial state for Programming Mode. Hide Group Prefix This settings allows an extension to receive an external call over an external line belonging to a group of external lines, and to hide the group number so it does not show on the display.
Programming an Extension Step by Step Electronic Lock Password This option allows you to set a 5-digit password to pro- tect an extension against unauthorized use. When this option is selected, only internal calls or Speed Dial calls can be made from the extension. If it occurs that an ex- tension’s user forgets the password used to block the extension, the password can be reset to the system’s default (default password is 0000).
Programming an Extension Step by Step Call Forwarding condicional limitado por Extensions This configuration is available through a CTI inter- face Incoming calls can be forwarded to a specified destina- tion list, as configured in a TAPI-type application such as a Windows TAPI Browser.
Programming an Extension Step by Step Operation: The extension has permission for con- ditional Call Forwarding and the system is con- nected to a PC that has a TAPI application in- stalled. 1. Rules and conditions for Call Forwarding can be configured for each extension by using a Windows TAPI application 2.
Programming an Extension Step by Step Call Forwarding - Busy after Call For- warding No Answer: This option allows an incoming call to an extension con- figured for Call Forwarding - No Answer (see Call for- warding - No Answer in the Manual do Usuário) to be routed to the same destination configured for Call For- warding - Busy.
Programming an Extension Step by Step Dialing Mode The Dialing Mode designates the dialing method as pulse (DP), tone (DTMF) or automatic detection. Required: Programming Mode must be active (*95 31994). 1 6 8 Enter the code for programming. Enter the extension number (e.g., 12/102). Enter the code for the dialing mode: = Automatic detection of Dialing Mode (default) = Pulse...
Programming an Extension Step by Step Enter the next extension number. Press this key. Initial state for Programming Mode. The system has the capability for Automatic Flash Detection. Overflow extension An Overflow Extension (Escape Extension) is config- ured to answer calls only when the extension called is not available.
Programming an Extension Step by Step Hotline With this feature a number entered in the speed dialing phonebook can be called automatically as soon as the handset is lifted without having to dial it manually. An administrative extension (11/101), an overflow exten- sion or a Door Opener extension cannot be configured as a Hotline.
Programming an Extension Step by Step Deactivation of Hotline mode Required: Programming Mode must be active (*95 31994). 1 4 5 Enter the code for programming. Enter the extension number (e.g. 12/102) for which you want to remove a Hotline assignment. The Hotline Mode is deactivated.
Programming an Extension Step by Step Associated Group With this feature you can associate several extensions to one Executive telephone. There are 8 groups avail- able with a maximum of 16 extensions for each group. An Associated Group is assigned to each executive tele- phone.
Programming an Extension Step by Step CD Port Assignment Assigning CD ports to extension slots allows system telephones to be connected to the PABX. Required: Programming Mode must be active (*95 31994). Enter the code for programming. 1 4 6 Enter a number from 01 to 24 for the CD port.
External Message Waiting Indicator (MWI) When Voice Mail services are provided by a local carrier, the HiPath 1100 enables a feature called Message Wait- ing Indicator (MWI) on the Voice Mail Server. With this feature a group of extensions called an External MWI...
Programming an Extension Step by Step Activating External Message Waiting Indica- Activates the MWI feature for a group of extensions. Required: Programming Mode must be active (*95 31994). Enter the code for programming. 0 1 4 Activate/Deactivate an external MWI group: = To activate = To deactivate (default) Initial state for Programming Mode.
Programming an Extension Step by Step Waiting Message Server Number This setting specifies a MSN number for the Waiting Message server. By default, no MSN is configured. Required: Programming Mode must be active (*95 31994). Enter the code for programming. 0 6 5 Enter a MSN (up to 20 digits).
Programming an Extension Step by Step Type of equipment connected to an ex- tension This setting specifies the type of equipment that is con- nected to a selected extension slot. Required: Programming Mode must be active (*95 31994). Enter the code for programming. Enter the extension number (e.g.
Programming an Extension Step by Step Pulses for Call Charges on an Analog Ex- tension This sends pulses to be charged for calls on an analog extension (12kHz/16kHz). With this feature, an exten- sion’s telephone set can display the number of pulses or the amount charged for the call.
Programming an Extension Step by Step Enter the length of time for the duration of external calls for the specified extension (00000 to 17280 in 5-second increments), where 00 = 0 seconds ... 36 = 180 sec- onds (default), etc. Enter the next extension number.
Programming an Extension Step by Step MSN Extension Assignment for Outgo- ing External Calls Allows a group extension to make outgoing calls using one of the selected MSNs. In the default configuration there are no extensions as- signed to any slots. Required: Programming Mode must be active (*95 31994).
Programming an Extension Step by Step External-to-External Transfer This feature allows a specified extension to transfer an external call (incoming or outgoing) to another external call. Required: Programming Mode must be active (*95 31994). Enter the code for programming. Enter the extension number (e.g. 11/101). Activate/Deactivate Transfer: = To activate = To deactivate (default)
Programming an Extension Step by Step Elapsed timeout for external-to-exter- nal connection It allows configuring a timeout between two external calls when no other extension is involved in the call. The user hears a warning tone before the timeout expires. A warning tone is sent 10 seconds before the end of the timeout.
Programming an Extension Step by Step Disconnect timeout after and external- to-external transfer (Code 183) With this option you can specify a period of time for disconnecting an external call. This option applies when at least one external line is an analog line and the call is transferred (Code 091) or forwarded (*11) to an external destination by an authorized extension.
"Timeout for Call Forwarding - No Answer" on page 70 feature (programming code 130) or through the HiPath 1100 Manager. Required: Programming Mode must be active (*95 31994).
DISA Step by Step Auto-Seizure Mode for an External Line This allows dialing an external call when the handset is lifted, without using an access code (e.g., 0). When this setting is selected, you must enter a code to dial inter- nal calls or activate the Extension key.
DISA Step by Step Only one external call can be made or one fea- ture can be used at a time. A feature that is enabled during a call is disabled as soon as one of the parties hangs up. TAPI only monitors physical ports.
DISA Step by Step The MSN number must be registered in the Ex- ternal Number Registration (Code 191). External Line DISA Configures an external line for DISA answering mode. The system allows only one DISA call. When there is a DISA call in progress, a second call to a DISA external line or with DISA answering mode is treated as a regular call.
General Programming Step by Step General Programming Music on Hold You can enter music for external calls that are placed on hold (MOH) using a music source: • Internal: The caller on hold hears music generated by the system. • External: The caller hears music from an external music source (e.g., a radio) connected directly to the system’s external music input.
General Programming Step by Step Assigning Extensions to MOH Groups Extensions can be grouped in two MOH groups. No extensions configured as a default. Required: Programming Mode must be active (*95 31994). Enter the code for programming. Select Group 1 or 2. Enter the extension numbers (e.g., 11/101).
General Programming Step by Step Music Source Extension This is an extension to which a music source is connect- No extensions are configured as a default. Enter the code for programming. Select Group 1 or 2. Enter the extension number (e.g. 11/101). Press this key.
General Programming Step by Step Setting the Time for an external Room Monitor This setting specifies a timeout for the automatic dis- connection of a call, in order to enable a Room Monitor (Babyphone) from an external telephone. Required: Programming Mode must be active (*95 31994).
General Programming Step by Step To insert an interdigit pause you must enter the "P" character using the HP 1100 Manager or pressing the Redial Key using a system telephone. Each "P" character inserts a 2-second pause (default) in the connection. A longer pause can be inserted by entering more than one character (for example, for a 4-second pause enter "PP") The first "P# or #"...
General Programming Step by Step Deleting digits from the Caller List Digits configured with this feature cannot be selected when using a Caller List. For example, The following number is stored in the Caller List: 0893415000 and the digits configured for deletion are 089 (area code).
General Programming Step by Step Automatic Update of Date/Time This setting allows automatic synchronization of the system’s date and time through the local carrier, during an external call. Required: Programming Mode must be active (*95 31994). Enter the code for programming. 0 3 8 Activate/Deactivate synchronization: = To activate (default)
General Programming Step by Step Call Charges On HiPath 1100 systems the Billing facility (Call Cost Limit by Extension) is only available for digital trunks (ISDN and CAS). Please consult your local carrier to know if this service is provid-...
General Programming Step by Step Multiplier for Call Charge Factor This setting specifies the multiplier for Call Charge fac- tors. The default setting specifies that each pulse be multi- plied by 1 for both factors. Required: Programming Mode must be active (*95 31994).
General Programming Step by Step Call Charge Value by Extension This setting specifies the monthly amount that each ex- tension can spend. The default value is the "0" comma slot and the "00001" factor. Required: Programming Mode must be active (*95 31994).
General Programming Step by Step Date for Updating the Call Cost Limit for an Extension This specifies a day for resetting the Call Charge limit. Required: Programming Mode must be active (*95 31994). Enter the code for programming. Enter a day for resetting the limit (01 to 31). To deactivate.
General Programming Step by Step Local SW Update This feature initiates the download of the last software version released for the PC and then downloads the up- date for the exchange. For this feature to work the system must be connected to a PC with Commserver and APS Version Verifier run- ning.
General Programming Step by Step Time for SW Update This setting specifies the time of day for starting the data transfer on the specified day. The default setting specifies the time for the update process at 00:00 hours. Required: Programming Mode must be active (*95 31994).
General Programming Step by Step Uploading the SW update This setting specifies when the data downloaded will be uploaded to the system’s memory. When this upload is in progress (during approximately 3 minutes) the telephone operates as usual. The default setting specifies for data to be transferred at 00:00 hours.
General Programming Step by Step Night Service Password Independently from the system password, an additional password can be defined for activating/deactivating dif- ferent features (e.g., Night Service, relays). The default password is "31994." This password can be changed. Required: Programming Mode must be active (*95 31994).
General Programming Step by Step HiPath 1120 Alarms You can assign an alarm to a system sensor. When the alarm is triggered, the system dials the number stored as entry 249 in the Speed Dialing phonebook (the name assigned to this entry can be up to 15 characters long. For example, it can be the name of an emergency sta- tion).
General Programming Step by Step Enter the emergency number (up to 10 digits). Wait 5 seconds. The name assigned to these numbers can have up to 15 characters. Emergency Numbers are not affected by the ACS feature. Emergency calls never use external lines config- ured for: •...
General Programming Step by Step Module Detection This setting resets the ports for the selected slots. Required: Programming Mode must be active (*95 31994). Enter the code for programming. 0 6 1 Enter the slots for the new modules: = Detects all slots (defaults) = Detects only the specified slot Press this key.
General Programming Step by Step Remote Administration Service Call This feature allows you to call a service center and let administration be carried out remotely, through the call established. Enter this code. Enter the number of technical support. Press to confirm. Wait for a confirmation tone.
General Programming Step by Step Activating Remote Administration This setting allows the system to be administered re- motely. Required: Programming Mode must be active (*95 31994). Enter the code for programming. 0 6 6 Activate/Deactivate Remote Administration: = To activate = To deactivate (default) Initial state for Programming Mode.
General Programming Step by Step Remote Administration Password This feature assigns a password for enabling Remote Administration using a specified external number (Ser- vice MSN). The default configuration does not specify a password. Required: Programming Mode must be active (*95 31994).
= To activate = To deactivate (default) Initial state for Programming Mode. Remote Administration via DTMF With this feature you can configure the HiPath 1100 re- motely with an MF telephone. Required: Programming Mode must be active (*95 31994). 1 5 7 Enter the code for programming.
If the system is connected via serial cable to a computer that has access to a Telephone Net- work, the remote programming can be executed via modem using the HiPath 1100 Manager. See the Help file for instructions. Ending Remote Administration Required: The remote telephone is in Programming Mode.
General Programming Step by Step Assigning a Temporary MSN This feature allows you to use a temporary MSN from your own directory to make an external call. Or, to use the "Key Assignment" feature to assign a key to a MSN for monitoring incoming and outgoing calls (see Key As- signment - Using a Temporary MSN for Making a Call, in the Manual do Usuário).
Remote Administration Password through an MSN This setting allows you to specify a password so that all incoming calls from a remote HiPath 1100 Manager that provides the correct password can be authorized to ex- ecute Remote Administration. In the default configura- tion, no password is set.
Step by Step Entrance Telephone Configuring an Entrance Telephone With the HiPath 1100 you can connect up to four En- trance Telephones in extension slots. Each Entrance Telephone must be individually activated in the system. Required: Programming Mode must be active (*95 31994).
Entrance Telephone Step by Step Door Lock This feature detects when there is a locking device in- stalled. Required: Programming Mode must be active (*95 31994). Enter the code for programming. 1 1 6 Enter the slot for the TFE Interface where the lock is lo- cated (1 to 4).
Entrance Telephone Step by Step Deleting DID Extensions Required: Programming Mode must be active (*95 31994). 1 5 9 Enter the code for programming. Enter the slot for the extension configured as the Door Opener (1 to 4). Delete DID extensions. Press this key.
HiPath 1100 Manager disconnect HyperTermi- nal. It is recommended that you uncheck the "Serial Printing" checkbox on the HiPath 1100 Manager if tickets are not being issued over an ADSL con- nection. To provide accurate call details, you must update the system’s time and date information...
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Call Detail Report Manager Step by Step Note: Example of the (Ln) field content for ticketing: External line (Ln) Field • Extension (Ext) Some specific types of access will be displayed in this field, indicated by the following numbers: Access (Ext) Field Sensor - Outgoing call...
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Call Detail Report Manager Step by Step In the event of a power outage during ticketing, all tickets being that were being sent when the power outage occurred are resent when a con- nection is once again established. For example, If 300 tickets are stored in the memory then 1.
Call Detail Report Manager Step by Step Ticket Cost Code External calls can be assigned Cost Codes which provide more control over telephony costs (see Functions Used During a Call - Cost Code, in the Manual do Usuário). This information may be presented on the billing ticket. Required: Programming Mode must be active (*95 31994).
Call Detail Report Manager Step by Step Digit Suppression in Call Detail Re- ports The last digits dialed in an external call can be sup- pressed in the data output. These digits are replaced by "?." By default, no digit is suppressed. Required: Programming Mode must be active (*95 31994).
Call Detail Report Manager Step by Step = Outgoing calls are recorded at the end of the call. Incoming calls with Caller ID at the source are recorded at the beginning of the call. Initial state for Programming Mode. Caller ID service must be contracted with a local carrier.
An example of a recorded announcement would be: "You have reached Siemens. Dial the extension number you would like to reach 22 for Sales Department or 23 for Technical Sup- port." If no valid MF signal is detected within 10 sec-...
An example of a recorded announce- ment would be: "You have reached Siemens. To send a fax start transmission now. For Sales Department dial 22. For Technical Support dial 23." If no valid fax signal,...
Fax/DID Step by Step Enter an extension or Subscriber Group number to be assigned to the digit (e.g., 12/780). Select the next digit for Call Forwarding. Press this key. Initial state for Programming Mode. To Remove an Option Required: Programming Mode must be active (*95 31994).
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Fax/DID Step by Step Next, enter the code for selecting one of the following announcements: = Fax Mode - Greeting for business hours (up to 24 seconds) = Fax Mode - Greeting for Night Service (up to 24 seconds) = Fax Mode - Message for transferring calls (maximum of 16 seconds) = DID Mode - Greeting for Night Service (up to 32 seconds)
Fax/DID Step by Step Configuring the Call Answering Mode The Fax/DID Module’s Auto-Answering Mode must be configured individually for each analog and digital line. Activation Required: Programming Mode must be active (*95 31994). Enter the code for programming. Enter a number for an external analog or digital line (e.g., 801).
Fax/DID Step by Step Fax Reception Extension After the detection of a fax signal, the Fax/DID Module can transfer a call to a preconfigured extension. The DID Mode does not need to be configured for this feature. Required: Programming Mode must be active (*95 31994).
Fax/DID Step by Step Collect Call Barring for Fax/DID When collect call barring is activate, all collect calls to a Fax/DID are automatically rejected by the system. Call Barring will not work in the case of calls transferred to a Fax/DID.
Fax/DID Step by Step MSN Answering for Fax/DID This setting specifies a Fax/DID answering mode for each MSN number. Required: Programming Mode must be active (*95 31994). Enter the code for programming. 0 8 0 Enter the slot (001... 140) for the MSN. Select an answering mode for MSN: = Disabled (default) = Fax...
When a Fax/DID Module is answering 8 calls simulta- neously, the next call will receive a ring signal generated by the local carrier, until the HiPath 1100 answers the call. If the timeout specified for this feature is shorter than the local carrier’s timeout, the call can be routed in...
Programming a Digital Trunk Step by Step Programming a Digital Trunk HiPath 1100 systems can be equipped with digital lines by installing a S (ISDN access) and a TME1 (E1 CAS or S2 access) module. Module Each ISDN access provides two communications chan- nels (64 kbps each)as well a capability for sharing appli- cations such as video conferencing or Internet access.
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Programming a Digital Trunk Step by Step After completing the configuration, the system must be restarted. Required: Programming Mode must be active (*95 31994). Enter the code for programming. 0 6 2 Enter the S Module slot on the system Select an operating mode: = External line and extension (default) = External line only...
Programming a Digital Trunk Step by Step Line Operation Mode This setting specifies the type of connection between the S Module digital lines and the local carrier. The con- nection can be Point-to-Point or Point-to-Multipoint or S Bus. Required: Programming Mode must be active (*95 31994).
Programming a Digital Trunk Step by Step Symmetric/Asymmetric Call This setting configures the system for symmetric or asymmetric calls. Check with your local carrier to know which operating mode should be configured for your system. Required: Programming Mode must be active (*95 31994).
Programming a Digital Trunk Step by Step = For HiPath 1190 (for the second mod- ule, enter slot 11 and port 00... 04). Activate/Deactivate ACK setup: = To activate = To deactivate (default) Initial state for Programming Mode. Notify Check with your local carrier to know which operating mode should be configured for your system.
Programming a Digital Trunk Step by Step Activate/Deactivate Automatic Keypad: = To activate = To deactivate (default) Initial state for Programming Mode. Assignment of an external ISDN line to a This features allows you to assign the MSNs provided by your local carrier to calls made over digital lines. By default, all digital lines are assigned to MSNs.
S module. See the Service Manual - A31003-K1160-S100-X-XX20). MSN numbers must be configured via HiPath 1100 Manager (see the Help file on the Manager application). ISDN telephones can be configured for any of the MSN numbers assigned to a S interface.
The call is forwarded over the public network, which means that on theHiPath 1100, B channels are not needed. The local carrier can send to the HiPath 1100 in- formation about the forwarded call billing. If external Call Forwarding cannot be carried out through Call Deflection to the public network, it will be carried out by the system.
Programming a Digital Trunk Step by Step ISDN Layer 1 Allows you to change some default ISDN settings for specified countries. Required: Programming Mode must be active (*95 31994). Enter the code for programming. Enter the S Module slot on the system Enter the slot for the S module slot: = On the HiPath 1120 (Port 00 slot is for...
Programming a Digital Trunk Step by Step Activate/Deactivate Layer = To activate = To deactivate Initial state for Programming Mode. B Channel Allows you to change some default ISDN settings for specified countries. Required: Programming Mode must be active (*95 31994).
Programming a Digital Trunk Step by Step TME1 Module TME1 modules can be configured to operate with E1 CAS or S2 access To determine how many analog and how many digital lines will be available on your system, see Table Parágrafo , "Considerations related to digital line on the HiPath 1150/1190"...
Programming a Digital Trunk Step by Step S2 Access It provides two communications channels (64 kbps each) as well as a capability for sharing applications such as video conferencing or Internet access. Some features such as Caller ID (CLIP), Malicious Call Identi- fication (MCID), Caller ID Blocking (CLIR) can be en- abled if provided by your local carrier.
Programming a Digital Trunk Step by Step External Number Registration To use the DID feature each MSN must be registered to a specific slot. If the prefix (Code 089) for these numbers has already been configured, only the final digits need to be regis- tered.
When this facility is enabled external line MSNs can be automatically registered. When the Scan button is pressed on HiPath 1100 Man- ager (Basic -> MSN -> Settings -> Search. For more in- formation refer to the Help file), a message is sent to the local carrier requesting the MSN numbers.
Programming a Digital Trunk Step by Step Select a period of time: = Day = Night = Second Attendant - Day = Second Attendant - Night Enter the extensions, Call Groups (CG, HG or UCD - up to 10 extensions per group. For example, 11/770, 780 or 790) or EVM virtual port (For example, 744).
Programming a Digital Trunk Step by Step Enter the code for programming. Enter the slot for the MSN number. Choose a period of time for the assignment of MSN to extensions: = Day = Night Enter the slot for the group with a busy signal. Enter the next slot for the group with a busy signal.
Programming a Digital Trunk Step by Step Country Area Code Filter When a call is received, the country area code (CAC) serves as a filter for the entry number and determines its type. Required: Programming Mode must be active (*95 31994).
To share access simply install the mod- ule in one of the PCs. The PCs are connected to the HiPath 1100, which pro- vides the same functions as the V.24 serial interface via LAN. This capability is used for integrating applications such as the HiPath 1100 Manager, Interaction Center Smart and CDR applications.
MF dialing capability. EVM is configured and activated by technical personnel through the HiPath 1100 Manager administration soft- ware or a programming extension. An EVM Module can operate simultaneously...
EVM Module Step by Step When a call to an extension is forwarded to an EVM mailbox (call forwarding - No answer or Busy) a message is played, explaining why the call is being forwarded. These messages are played before the greeting message and cannot be overwritten.
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EVM Module Step by Step Code Language Default English Other countries French French (IM) Dutch Italian Portuguese Portugal and Brazil Spanish Spain, Argentina and IM Spanish Czech Slovanian Polish Rumanian Greek Greece Estonian Latvia Lithuania Finnish Danish Swedish Norwegian English (US) Spanish (Int) French (Can- ada)
EVM Module Step by Step If you select a language that is not available for the EVM interface, the setting will default to En- glish. If English is not available, the setting will default to the first available language. Maximum Number of Auto-Config- urable Mailboxes This setting determines the number of mailboxes that can be configured by the user.
EVM Module Step by Step Enter the extension number (e.g., 12/102) that you want to assign to a mailbox or, if using MSN Attendants, an EVM Virtual Port - 744 to 747 (e.g., 744) to be assigned. Press this key. Initial state for Programming Mode.
EVM Module Step by Step Type of Mailbox Greeting This options determines the type of greeting to be used for a specific mailbox. • Under "Manual", select the Type of Greeting (1 or 2) that was specified for the mailbox in "Mailbox Greet- ing Configuration"...
EVM Module Step by Step Message source This setting assigns a message to one of the two B channels on the EVM. Alternatively, the message can be assigned to a MSN. Required: Programming Mode must be active (*95 31994). Enter the code for programming. 2 0 8 Select a Message: = Message 1...
EVM Module Step by Step Message for MSN This setting specifies whether a message will be played for a specific MSN. Required: Programming Mode must be active (*95 31994). Enter the code for programming. 2 1 0 Enter the slot (001... 140) for the MSN. Select a Message: = Message 1 = Message 2...
EVM Module Step by Step = Local Area Code (LAC) = Country Area Code (CAC) Initial state for Programming Mode. Type of Voice Mail This setting specifies the type of voice mail to be used by the system. Required: Programming Mode must be active (*95 31994).
EVM Module Step by Step Enter the code for programming. 2 1 6 Enter the number of the mailbox you would like to se- lect. Enter a virtual port for auto-answering. Press this key. Initial state for Programming Mode. Audio Quality This setting specifies the audio quality for playing back greetings and messages.
Relay and Sensor on the HiPath 1120 Step by Step Relay and Sensor on the HiPath 1120 You can connect a Music module to the HiPath 1120 sys- tem. This module also provides a Relay and a Sensor for integrating other devices such as an Entrance Telephone, a Door Opener, alarms, etc.
Relay and Sensor on the HiPath 1120 Step by Step Sensor Activation Logic The sensor’s main position can be set as follows: • Contacts are closed. The sensor is activated when contacts are open • Contacts are open. The sensor is activated when contacts are closed Required: Programming Mode must be active (*95 31994).
Relay and Sensor on the HiPath 1120 Step by Step MSN Assignment for the Sensor This setting specifies an MSN for the system. This MSN will be used for outgoing calls. By using this MSN the called party is able to identify the origin of the call. For instance, this would be the case for an alarm.
Relay and Sensor on the HiPath 1120 Step by Step Number of Attempts for Activating the Sensor This setting specifies the number of call attempts (be- tween 1 and 100) for the number specified in "Number Dialed by Sensor Activation." (See also Time between Attempts for Activating the Sensor).
Relay and Sensor on the HiPath 1120 Step by Step Sensor Message After assigning a number, you can assign a message to the sensor. This message will be transmitted to the as- signed number when the sensor state is changed. Required: Programming Mode is activated (*95 31994) and an EVM Module is installed.
Relay and Sensor on the HiPath 1120 Step by Step = "Music on Hold": The Relay can be used for acti- vating external equipment connected for playing announcements/music. = "External signal": It is possible to sue the Relay for controlling a second ring for an extension. Initial state for Programming Mode.
Interaction Center Smart Step by Step Interaction Center Smart Interaction Center Smart is a Call Center solution that al- lows supervisors to monitor and track one or more UCD Groups of up to 10 agents each, providing real-time data that includes agent status, support statistics (by group or by agent) and other types of information to help man- age a Call Center.
TAC Smart - Telephony Advanced Control Step by Step TAC Smart - Telephony Advanced Control The TAC SMART (Telephony Advanced Control) is de- signed to fit the needs of the telephony market by sim- plifying operations and improving the quality of services provided.
V.24 interface P0/E • Remotely: Through a LAN, provided there is a net- work PC connected to the HiPath 1100 via a serial or USB interface or an ADSL module • When using remote administration over an ISDN...
It allows you to view, edit and update your system’s configura- tion. For more details on how to configure an ADSL module, see the topics in the Help file of the HiPath 1100 ADSL Manager software.
Choose a COM port For more details on how to configure a TME1 module re- fer to the program’s “Help” system. Availability of the HiPath 1100 Manager, HiPath 1100 ADSL Manager, S2M Maintenance and E1 Trunk Manager administration software is sub- ject to the client’s completion of the technical...
Call Report Step by Step When a TME1 module is connected to a S2M Manager tool but is configured with CAS soft- ware, the technician will receive a pop-up mes- sage indicating that the software installed is not supported by the S2M Manager. The message will ask to download the software (Download Menu->Software).
VMIe Protocol Step by Step VMIe Protocol Voice Mail analog connections require the VMIe proto- col (Voice Mail Interface - extended). Voice Mail commu- nication is carried out in the form of DTMF signals con- sisting of the following information: Type of Call (TOC) Required Fixed size: 4 characters...
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These codes are configurable to provide compatibility with different Voice Mail systems. Please check items " Deactivating the Internal MWI #68" and "Activating the Internal MWI Internal *68" in the HiPath 1100 System Manager "System Settings - Service Code" folder. For example, 1.
Index Index Call Charges ..........101 call cost limit for an extension ... 103 date for updating the call cost limit for an extension ........104 multiplier for Call Charge Factor ..102 ............... 39 unit ............101 ACS or LCR ..........
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Index ............155 activating mailbox recording ....159 Data Transfer Speed ....... 125 configuring a greeting for a Date/Time - Manual Setting ..... 99 mailbox ........... 160 Default Access to a Group of mailbox assignments ....158, 163 External Lines ..........
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........111 music source extension ......96 HiPath 1100 ADSL Manager ....174 music source for MOH group ....95 HiPath 1100 E1 Trunk Manager .... 175 MSN and Extension Assignment .... 86 HiPath 1100 System Manager ....173 MSN Answering...
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Index Seizure priority by type of external line ......42 Recall for external calls via ISDN ... 100 Sensor ............165 Recall/Urgent Call Activation activating the sensor ......166 after Timeout ..........66 dialed number ........167 Relay ............169 DTMF signals ........
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Index Timeout for Call Forwarding no answer ........70, 71, 72 Timer for outgoing external calls ....84 Timer for outgoing external calls activating/deactivating ......85 TME1 ............147 Type of Answering Signal ......47 Type of equipment connected to the extension ....
Setup and Installation Setup and Installation This chapter provides basic instructions and describes procedures for set- ting up the HiPath 1120 and HiPath 1150. Due to the size of the HiPath 1190 system and the many configuration options installation documenta- tion must be kept by qualified technical personnel only.
Setup and Installation Technical Data Size (Length x Depth x Height) 14.17" x 11.33" x 2.53" (360 x 288 x 64.4 Weight: 2.64 lb (1.2 kg) Input Voltage: 220V/60Hz Maximum Current: 197mA Input Voltage: 127V/60Hz Maximum Current: 331mA Input Voltage: 110V/60Hz Maximum Current: 381mA...
Setup and Installation Example of a configuration 1) EB210/206 Modules only; 2) EB210 Module only; 3) For installing a system telephone you must use a CD pair and an A/B extension slot; Battery...
Setup and Installation ADSL Module The ADSL module can only be installed in Slot 3 or 4 on the HiPath 1150 page 206) and in Slot 2 on the HiPath 1190. Module The S module can only be installed in Slot 3 on the HiPath 1150 page 206) and/or Slot 1 or 11 on the HiPath 1190.
Setup and Installation TME1 Module TME1 Module can only be installed in Slot 3 ( page 206). Warning: Do not touch the administration serial interface connector of the TME1 module before disconnecting all analog extensions and trunk connectors. Failure to follow this procedure may expose the user to dangerous voltages.
Setup and Installation EVM Module The EVM module is connected to the MB of the HiPath 1150/ page 206/ systems. CTR-U Module P0/E The CTR-U module is connected to the MB on HiPath 1150/ P0/E page 206/ systems.
Setup and Installation Technical Data Size 18.50" x 14.56" x 2.83" (470 x 370 x 72 (Length x Depth x Height) mm (1150 = 3.93"/100 mm) Weight HiPath 1150: 8.04 lb/9.36 lb (3.65 kg/4.25 kg) Maximum Current: 1.5 A Input Voltage: 110 - 230 V, Full Scale, 50/60Hz Battery: Type:...
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Setup and Installation Model S30817-Q936-C282 2.1 Settings • ON: Works as a pager OFF: Works as an Entrance Telephone. • ON: Disables the timeout for paging. OFF: Enables a 15-second timeout for paging. • J3 to J8 Not used Considerations •...
Summary of Programming Codes Summary of Programming Codes Start the Programming Mode: Password: 31994 + Code Programmed Function Code Default Settings Main Configurations page 20 Dialing Mode on an External Analog 2 (MF) for analog lines Line page 24 Default Access to a Group of External 0 for all extensions Lines page 24...
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Summary of Programming Codes Programmed Function Code Default Settings Flash Duration on an Analog Line page 45 Depending on the code "19" and "65" Reseizure time for an external line page 45 1 (0.5 seconds) Maximum time between rings for an incoming 13 - Argentina call page 46...
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Summary of Programming Codes Programmed Function Code Default Settings UCD Overflow Call Destination page 59 None Round-robin Distribution of Calls to (enabled) Agents page 60 Time for Agent’s Notes page 61 00 (0 seconds) Ring Signal Timeout for Agents page 61 06 (30 seconds) Time in a UCD Queue page 62...
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Summary of Programming Codes Programmed Function Code Default Settings CD Port Assignment page 79 HiPath 1120/1150: (for System Telephones) 1st - 11, 2nd - 12, ... etc. HiPath 1190: None Extension Coefficient page 80 Activating External Message Waiting # (disabled) Indicator page 81 External MWI Group...
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Summary of Programming Codes Programmed Function Code Default Settings MSN DISA page 92 None External Line DISA page 93 1 - Never General Programming page 94 Music on Hold page 94 3 - Internal Assigning Extensions to MOH Groups page 95 None Music source for a MOH Group page 95...
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Summary of Programming Codes Programmed Function Code Default Settings Setting a System Password page 107 31994 Night Service Password page 108 31994 Restoring Default Settings page 108 HiPath 1120 Alarms page 109 Emergency Numbers page 109 190 and 193 (Brazil) Module Detection page 111 00 - all slots...
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Summary of Programming Codes Programmed Function Code Default Settings Digit Suppression in Call Detail Reports page 126 Call Detail Report for Incoming Calls page 126 1 - Outgoing/Incoming Call Detail Report Filter page 127 None Call Detail Report through Serial # (disabled) Interface page 127...
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Summary of Programming Codes Programmed Function Code Default Settings ISDN Layer 1 page 145 Depending on the country ISDN Layer 2 page 145 Depending on the country B Channel page 146 Depending on the country ADSL Module page 154 Restoring the ADSL Module Default IP 10.0.0.1 Settings page 154...
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Summary of Programming Codes Programmed Function Code Default Settings MSN Assignment for the Sensor page 167 None Number Dialed by Sensor Activation page 167 None Number of Attempts for Activating the 001 (1 attempt) Sensor page 168 DTMF signals for the Relay page 168 None Sensor Message...
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The selection of features to be provided is not binding unless explicitly established in the terms of the contract. Subject to availability. Right of modification reserved. The trademarks used in this document are the property of Siemens AG or of the respective owner. 06-2006 V6.0...