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Troubleshooting
This section provides troubleshooting information for the HCS6300. You can find additional
troubleshooting help at www.DIRECTV.com.
Equipment Setup Review
• Make sure all connectors and connections are tight and secure on all entertainment system
components.
• Check the Ethernet connection; is it viable and working?
- Observe the green and amber LEDs on the Ethernet connector.
- The green LED should blink rapidly.
- The amber LED should stay lit constantly.
• Ensure the COM 23 access card is installed, up-to-date, and authorized by DIRECTV.
STATUS LED
The green STATUS LED on the HCS6300 front panel provides general information about the
operating condition of the card. Observe the STATUS LED, and refer to the following table:
STATUS LED Behavior
Slow Blinking
Rapid Blinking
Continuously On
Continuously Off
Audio/Video Freeze or Blank Screen
Perform one or more of the following (in order):
• Remove and reinsert the COM 23 access card.
• Press the RESET button located on the front of the COM 23, and allow the STB to retrieve
the DIRECTV program guide.
• Unplug the power cord of the COM 23 for 15 seconds; then plug it in again.
• Use a small object (for example, a paperclip) to press the recessed RESET button on the
HCS6300. Hold for five seconds to initiate the reset.
• Unplug the power cord of the CodePlus card frame for 15 seconds; then plug it in again.
48
Operating Status
Power Up State
Error Condition
Normal Operation
Fault Condition, No Output
206-4122
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