Upgrade Host Interface Card; Place Controller Offline - Fujitsu ETERNUS AB Series Hardware Maintenance Manual

c) If none of the volumes are returned, you must manually return the volumes. Go to Storage > Volumes >
More > Redistribute volumes.
d) If only some of the volumes are returned to their preferred owners after auto-distribution or manual
distribution you must check the recovery guru for host connectivity issues.
e) If there is no recovery guru present or if following the recovery guru steps the volumes are still not
returned to their preferred owners contact support.
6. Collect support data for your storage array using SANtricity System Manager.
a. Select Support > Support Center > Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name support-data.7z.
Results
The process of adding a host interface card in your storage array is complete. You can resume normal
operations.

Upgrade host interface card

You upgrade a host interface card (HIC) to increase the number of host ports or to change host protocols.
About this task
• When you upgrade HICs, you must power off the storage array, upgrade the HICs, and reapply power.
• When upgrading HICs in an AB6100 controller repeat all steps to remove the second controller, upgrade
the second controller's HICs, and reinstall the second controller before reapplying power to the controller
shelf.
Attention: Possible loss of data access – Never install a HIC in an AB6100 controller canister if that
HIC was designed for another ETERNUS AB controller. In addition both controllers and both HICs must
be identical. The presence of incompatible or mismatched HICs causes the controllers to lock down
when you apply power.

Place controller offline

You must place the controller shelf offline so you can safely upgrade the HICs. You must back up the
configuration and collect support data first. Then, you can take the controller shelf offline.
Before you begin
• You have scheduled a downtime maintenance window for this procedure. You cannot access data on the
storage array until you have successfully completed this procedure. Because both controllers must have the
same HIC configuration when they are powered on, the power must be off when you install HICs.
Procedure
1. From the Home of SANtricity System Manager, ensure that the storage array has Optimal status.
If the status is not Optimal, use the Recovery Guru or contact technical support to resolve the problem. Do
not continue with this procedure.
2. Collect support data for your storage array using SANtricity System Manager.
a. Select Support > Support Center > Diagnostics.
b. Select Collect Support Data.
c. Click Collect.
The file is saved in the Downloads folder for your browser with the name support-data.7z.
3. Ensure that no I/O operations are occurring between the storage array and all connected hosts. For
example, you can perform these steps:
• Stop all processes that involve the LUNs mapped from the storage to the hosts.
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