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Panasonic WV-X5550LT Operating Instructions Manual

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Operating Instructions
Network Camera
WV-X5550LT
Model No.
WV-X5550LTPJ
WV-X5550LT

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Summary of Contents for Panasonic WV-X5550LT

  • Page 1 Operating Instructions Network Camera WV-X5550LT Model No. WV-X5550LTPJ WV-X5550LT...
  • Page 2 Note • “<Control No.:C****>” used in this document should be used to search for information on our support website (https://security.panasonic.com/training_support/support/info/) and will guide you to the right information. • The captured screens are used based on the guideline by Microsoft.
  • Page 3 Preface For administrator registration At the time of first access to the camera (or at the time of initialization), the registration screen will be displayed. [User name (1 to 32 characters)] Enter the user name of the administrator. Available number of characters: 1 - 32 characters Unavailable characters: 2-byte characters, and 1-byte symbols "...
  • Page 4 Preface When the camera is reconnected to, an authentication window is displayed. Enter the registered user name and password to start operation. Viewer software In order to display H.265 (or H.264) images, the “Network Camera View 4S” (ActiveX ) viewer software must ®...
  • Page 5 Preface instructions and install the software. When displaying JPEG images (still images), there is no need to install viewer software. • When the install wizard is displayed again even after completing the installation of the viewer software, restart the PC. •...

  • Page 6: Table Of Contents

    2.6.1 Configuration of the settings relating to alarm notification [Notification] ......48 2.6.1.1 Configure the settings relating to Panasonic alarm protocol ........48 2.6.1.2 Configure the settings relating to HTTP alarm notification ..........50 Configure the settings relating to the authentication [User mng.] ......52 2.7.1...
  • Page 7 Table of Contents 2.8.4.1 Install the security certificate ..................73 Configure the settings relating to the schedules [Schedule] ........79 2.9.1 How to set the schedules ....................81 2.9.2 How to delete the set schedule ..................83 2.10 Maintenance of the camera [Maintenance] ..............85 2.10.1 Check the system log [System log] ................85 2.10.2...

  • Page 8: Operations

    The following are descriptions of how to monitor images from the camera on a PC. 1.1.1 Monitor images from a single camera Start up the web browser. Enter the IP address designated using the Panasonic “IP Setting Software” in the address box of the browser. •...
  • Page 9 1 Operations Press the [Enter] key on the keyboard. → The window with the user name and password entry fields will be displayed. Note • When “Off” is selected for “User auth.”, the authentication window will not be displayed before displaying live images for the user name and password entries.

  • Page 10: About The Types Of Live Screens

    1 Operations • When displaying multiple H.265 (or H.264) images on a PC, images may not be displayed depending on the performance of the PC. Note • The maximum number of concurrent access user is 14 including users who is receiving H.265 (or H. 264) images and users who are receiving JPEG images.
  • Page 11 1 Operations Single source [4:3](25fps mode) Transmits Source1 images with a maximum of 25 fps. Note • In the single source modes, Source2 settings cannot be configured and images cannot transmitted. Operating Instructions...

  • Page 12: About The "Live" Page

    1 Operations 1.1.3 About the “Live” page Note • The buttons and setting items displayed on the “Live” page can be changed depending on the user rights of the accessing user. You can set the user right settings from “User auth.” under “User mng.”. (®page 52) [Login] button This button is displayed when “User auth.”...
  • Page 13 1 Operations Note • When “1” or “2” is selected and the image capture size is larger than “1280´720”, the image may become smaller than the actual size depending on the window size of the web browser. • When “Dual” is selected, regardless of the image capture size, the image may become smaller than the actual size depending on the window size of the web browser.
  • Page 14 1 Operations Note • When the camera is operated by a user with a low access level, images displayed on the screen may be changed temporarily. This does not affect operation of the camera. • Depending on the PC in use, screen tearing* may occur when the shooting scene drastically changes due to the GDI restrictions of the OS.

  • Page 15: Monitor Images On A Mobile Terminal (Smartphones, Etc.)/Tablet Terminal

    1 Operations 1.2 Monitor images on a mobile terminal (smartphones, etc.)/tablet terminal 1.2.1 Monitor images on a mobile terminal (smartphones, etc.)/ tablet terminal It is possible to connect to the camera using a mobile terminal or tablet terminal via the Internet and monitor images (MJPEG or JPEG) from the camera on the screen of the mobile terminal.
  • Page 16 1 Operations Camera title The camera title entered in “Camera title” of the [Basic] tab. (page 26) Zoom operations The zoom can be adjusted manually. +: Adjusts the zoom to the “Tele” side. -: Adjusts the zoom to the “Wide” side. Focus operations The focus can be adjusted manually.

  • Page 17: Action At An Alarm Occurrence

    When “On” is selected for “Panasonic alarm protocol”, the connected Panasonic device will be notified that the camera is in the alarm state. The settings for Panasonic alarm protocol can be configured in the “Panasonic alarm protocol notification” section of the [Notification] tab of the “Alarm” page. (®page 48)

  • Page 18: Settings

    2 Settings 2 Settings 2.1 About the network security 2.1.1 Equipped security functions The following security functions are featured in this camera. Access restrictions by the host authentication and the user authentication It is possible to restrict users from accessing the camera by setting the host authentication and/or the user authentication to “On”.

  • Page 19: Display The Setup Menu From A Pc

    2 Settings 2.2 Display the setup menu from a PC The settings of the camera can be configured on the setup menu. IMPORTANT • The setup menu is only operable by users whose access level is “1. Administrator”. Refer to page 52 for how to configure the access level.

  • Page 20: How To Operate The Setup Menu

    2 Settings 2.2.2 How to operate the setup menu ① ② Menu buttons Setup page Click the desired button in the frame on the left of the window to display the respective setup menu. When there are tabs at the top of the “Setup” page displayed in the frame on the right of the window, click the desired tab to display and configure the setting items relating to the name of the tab.

  • Page 21: About The Setup Menu Window

    2 Settings 2.2.3 About the setup menu window [Setup] button Display the “Setup” page. [Live] button Display the “Live” page. [Easy Setup] button Displays the “Easy Setup” page. The “Easy Setup” page is used to set the installation environment, and the zoom focus adjustment and angle of view when installing.
  • Page 22 2 Settings [Schedule] button Displays the “Schedule” page. On the “Schedule” page, it is possible to set a schedule to perform scene file switching. (®page 79) [Maintenance] button Displays the “Maintenance” page. System log check, firmware upgrade, status check and initialization of the setup menu can be carried out on the “Maintenance”...

  • Page 23: Use Easy Setup [Easy Setup]

    2 Settings 2.3 Use Easy Setup [Easy Setup] The “Easy Setup” page uses simple operations to set the following: 2.3.1 Configure easy installation In this section, by setting environment information for installation, suitable zoom rate and focus position can be automatically adjusted. [Step 1] Input the installation environment In this section, configure the environmental information such as the height of the camera installation, distance from the subject, and oscillation angle.
  • Page 24 2 Settings [Step 2] Adjust the camera installation angle of view A wait screen is displayed. Wait until an image is displayed. Adjusts the angle of view of Source1 images. (Refer to the Installation Guide for information on operating the pan and tilt.) [Zoom] The zoom can be adjusted manually.
  • Page 25 2 Settings The focus can be adjusted manually. : Adjusts the focus to the “Near” side. : Adjusts the focus to the “Far” side. reset: Resets the zoom/focus to the automatic adjustment position entered in step 1. Note • Because the [+] or [-] only slightly adjusts the zoom each time they are clicked, it may appear that zoom is not changing.

  • Page 26: Configure The Basic Settings Of The Camera [Basic]

    2 Settings 2.4 Configure the basic settings of the camera [Basic] The basic settings such as camera title and time and date can be configured on the “Basic” page. 2.4.1 Configure the basic settings [Basic] The settings such as the camera title, time and date, etc. can be configured on this page. [Camera title] Enter the title of the camera.
  • Page 27 2 Settings IMPORTANT • Use an NTP server when the more accurate time & date setting is required for the system operation. (®page 61) [NTP] When “NTP >>” is clicked, the [Advanced] tab of the “Network” page will be displayed. (®page 61) [Time zone] Select a time zone corresponding to the location where the camera is in use.
  • Page 28 2 Settings IMPORTANT • Use “Direct2D” with a computer that has the latest graphic driver version installed to it. • When using “Direct2D”, set “Smoother live video display on the browser (buffering)” to “On”. If “Off” is selected for “H.264 Smoother live video display on the browser (buffering)”, “Direct2D” may not be very effective.

  • Page 29: Configure The Settings Relating To Images [Image]

    2 Settings Note • When “Manual” is selected, “Off”, “1 Frame Skip”, “2 Frames Skip”, “4 Frames Skip”, “6 Frames Skip”, or “8 Frames Skip” can be selected for frame skip by right-clicking on the “Live” page. The value selected here will revert to “Off” when the browser is closed. [Viewer software (nwcv4Ssetup.exe)] - [Contrast enhancement(RGB:0 to 255)] Select “On”...

  • Page 30: Configure The Settings Relating To Live Page (Initial Display) [Image]

    2 Settings 2.5.2 Configure the settings relating to live page (initial display) [Image] "Live" page (Initial display) Configure the settings relating to the initial images displayed on the “Live” page. [Initial display stream] Select the image to display on the “Live” page from the following. Dual Stream(2)/Dual JPEG(2)/Source1-Stream(1)/Source1-Stream(2)/Source1 JPEG(1)/Source2-Stream(1)/ Source2-Stream(2)/Source2 JPEG(1) •...

  • Page 31: Configure The Settings Relating To Stream [Image]

    2 Settings 2.5.3 Configure the settings relating to Stream [Image] Click the [Image] tab on the “Image” page. (®page 19, page 20) Configure the settings relating to H.265 (or H.264) image such as “Max bit rate (per client)”, “Image capture size”, “Image quality”, etc.
  • Page 32 2 Settings • Default: 16 Source1-Stream(1)/ Source1-Stream(2)/ Source2-Stream(1)/ Source2-Stream(2) Here, settings for individual setting items of streams are performed. [Stream transmission] Select “On” or “Off” to determine whether or not to transmit H.265 (or H.264) images. • On: Transmits H.265 (or H.264) images. •...
  • Page 33 2 Settings – Source1-Stream(2): 1280x960 – Source2-Stream(2): 1280x960 Note • When “Single source [4:3](30fps mode)” or “Single source [4:3](25fps mode)” is selected for “Image capture mode”, Source2 cannot be set. [Transmission priority] Select a transmission priority for “Stream” from the following. •...
  • Page 34 2 Settings When “Frame rate” is selected for “Transmission priority” • VGA: 64kbps - 4096kbps* • 1280´960: 128kbps* - 8192kbps* • 1600´1200: 256kbps* - 12288kbps • 2560´1920: 768kbps* - 24576kbps* When “VBR” is selected for “Transmission priority” • VGA: 64kbps - 12288kbps* •...
  • Page 35 2 Settings • Available port number: 1024 - 50000 (Only even numbers are available.) • Default: – Source1-Stream(1): 32004 – Source2-Stream(1): 32024 – Source1-Stream(2): 32014 – Source2-Stream(2): 32034 [Multicast address] Enter the multicast IP address. Images and audio will be transmitted to the designated IP address. •...

  • Page 36: Configure The Settings Relating To Image Adjust And Zoom/Focus [Image Quality]

    2 Settings 2.5.4 Configure the settings relating to image adjust and zoom/ focus [Image quality] Click the [Image quality] tab on the “Image/Audio” page. (®page 19, page 20) When the [Setup>>] button of each setting item is clicked, the detailed settings menu will be displayed in a newly opened window.
  • Page 37 2 Settings <Example: BLC/ HLC> • [Source Selection] A source can be selected to apply image quality settings for. Source1: Configures Source1 image quality settings. Images displayed in the [Image quality] tab are Source1 images Source2: Configures Source2 image quality settings. Images displayed in the [Image quality] tab are Source2 images.
  • Page 38 2 Settings If you move the slider in the “+” direction, the effect of back light compensation will increase. If you move the slider in the “-” direction, the effect of back light compensation will decrease. Click the [Reset] button to reset to the default setting. •...
  • Page 39 2 Settings • Default: 64 [Maximum gain] Adjusts the maximum gain. When the luminance of the subject becomes darker, gain will be automatically increased and screen will become brighter. If you increase the gain, the noise may also increase. If you move the slider in the “+” direction, the maximum gain will increase. If you move the slider in the “-”...
  • Page 40 2 Settings IMPORTANT • If the focus cannot be automatically adjusted, refer to “2.5.4.3 Adjust the zoom and focus - Zoom/ Focus adjustment - [Adjusting method]”. Note • The operating sound might be heard when changing to day & night mode, however it does not indicate any malfunction.
  • Page 41 2 Settings Note • Be aware that flicker may occur due to fluorescent lighting when activating the Intelligent auto function. In such a case, set the following: – When “Dual sources [4:3](15fps mode)” or “Single source [4:3](30fps mode)” is selected for “Image capture mode”, change to “Dual sources [4:3](12.5fps mode)”...
  • Page 42 2 Settings IMPORTANT • The “adaptive black stretch” settings may cause the noise in the darker parts to increase, and the parts around borders between the darker parts and the brighter parts may become darker/brighter than the other darker/brighter parts. [Adaptive highlight stretch] Adjust the brightness of the bright parts of the image.

  • Page 43: Set Mask Areas

    2 Settings The default setting of “Scene file” is “Scene file is not applied”. [Scene file title] The scene file name (up to 10 characters) displayed in “Scene file” can be changed. Only file names displayed in “1:”, “2:”, “3:”, and “4:” can be changed. •...
  • Page 44 2 Settings Click the [Start] button of “Mask area”. → Borders will appear and the image displayed on the [Image quality] tab will be divided into 48 (8´6). Operating Instructions...
  • Page 45 2 Settings Click the divided areas to be masked. → The clicked areas will be masked and will become white. To cancel masking, click the area again. Click the [End] button after completing masking areas. → The borders on the image displayed on the [Image quality] tab will disappear. Note •...

  • Page 46: Adjust The Zoom And Focus

    2 Settings 2.5.4.3 Adjust the zoom and focus Click the [Setup>>] button of “Zoom/Focus adjustment” on the [Image quality] tab of the “Image” page. (®Page 36) Zoom/Focus adjustment It is possible to adjust the angular field of view using the zoom. Adjust the focus setting by moving the lens focus to the appropriate position.
  • Page 47 2 Settings Auto focus: When the buttons are clicked, the auto focus function starts to automatically adjust focus based on a subject located in the center of the screen. reset: Returns to the automatic adjustment position set in step 1 the basic installation settings. (page 23) If not set, returns to the default position.

  • Page 48: Configure The Alarm Settings [Alarm]

    2.6.1 Configuration of the settings relating to alarm notification [Notification] The settings relating to Panasonic alarm protocol and HTTP alarm notification can be configured in this section. 2.6.1.1 Configure the settings relating to Panasonic alarm protocol Panasonic alarm protocol notification [Panasonic alarm protocol] Select “On”...
  • Page 49 Default: 2 Destination of notification [Address 1] - [Address 8] Enter the destination IP address or host name of the Panasonic alarm protocol from the following. Up to 8 destination server addresses can be registered. • [H/W error] checkbox: When the checkbox is checked, the Panasonic alarm notification will be provided when there is damage to IR LEDs or built-in camera fan.

  • Page 50: Configure The Settings Relating To Http Alarm Notification

    Example of entry: “http://IP address of the HTTP server + : (colon) + port number” or “http://Host name: (colon) + port number” [H/W error] checkbox When the checkbox is checked, the Panasonic alarm notification will be provided when there is damage to IR LEDs or built-in camera fan. [USB Wifi] checkbox When the checkbox is checked, a HTTP alarm notification will be provided when a Wi-Fi USB adaptor is attached or removed.
  • Page 51 2 Settings [User name] Enter the user name (login name) to access the HTTP server. • Available number of characters: 0 - 63 characters • Unavailable characters: " & : ; \ • Default: None (blank) [Password] Enter the password to access the HTTP server. •...

  • Page 52: Configure The Settings Relating To The Authentication [User Mng.]

    2 Settings 2.7 Configure the settings relating to the authentication [User mng.] The settings relating to the authentication such as users and PCs restrictions for accessing the camera with a PC or cellular phone/tablet terminal can be configured on the “User mng.” page. The “User mng.”...
  • Page 53 2 Settings Note • When user authentication has failed to pass (authentication error) 8 times within 30 seconds using the same IP address (PC), access to the unit will be denied for a while. [User auth.] Select “On” or “Off” to determine whether or not to authenticate the users. •...
  • Page 54 2 Settings Note • To have security, we recommend selecting “Not use” for “Guest User”. When “Use” is selected, images are transmitted without authentication. [Authentication] Set the user authentication method. • Digest or Basic: Uses “Digest or Basic” authentication. • Digest: Uses “Digest”...

  • Page 55: Configure The Settings Relating To The Host Authentication [Host Auth.]

    2 Settings [Access level] Select the available functions based on the user access level (camera control, live view, guest user). • Default: – Camera control: All are checked – Live only: All are not checked – Guest User: All are not checked Note •...
  • Page 56 2 Settings • If “On” is selected for “User auth.”, the user authentication is required regardless of the host authentication settings. [IP address] Enter the IP address of the PC to be allowed to access the camera. Host name cannot be entered for the IP address.

  • Page 57: Configuring The Network Settings [Network]

    2 Settings 2.8 Configuring the network settings [Network] The network settings can be configured on the “Network” page. The “Network” page has the [Network] tab and the [Advanced] tab. 2.8.1 Configure the network settings [Network] Click the [Network] tab on the “Network” page. (®page 19, page 20) The following information is required to configure the network settings.
  • Page 58 2 Settings IPv4 network [Network Settings] Select the method of how to configure the IP address from the following. • Static: The IP address is configured by entering manually on “IP address(IPv4)”. • DHCP: The IP address is configured using the DHCP function. •...
  • Page 59 2 Settings IPv6 network [Manual] Select “On” or “Off” to determine whether or not to manually configure the IP address for IPv6 network (IPv6 address). • On: Enter an IPv6 address manually. • Off: Manual entry of an IPv6 address will become unavailable. •...
  • Page 60 When “Bandwidth control(bit rate)” is set low, taking a picture using the snap shot button may not function depending on the usage environment. [Easy IP Setup accommodate period] Select “20min” or “Unlimited” to determine how long the network setting operation using the Panasonic “IP Setting Software” can be allowed. •...

  • Page 61: Configure Advanced Network Settings [Advanced]

    2 Settings • To access the camera via the Internet by connecting the camera to a router, it is necessary to assign a respective HTTP port number for each camera and address translation by using the port forwarding function of the router. For further information, refer to the operating instructions of the router in use. Enter [Global IP address + : (colon) + port number] in the Router...
  • Page 62 2 Settings [Time adjustment] Select the time adjustment method from the following. Time adjusted by the selected method will be used as the standard time of the camera. • Manual: Time set on the [Basic] tab on the “Basic” page will be used as the standard time of the camera. •...

  • Page 63: Configure The Https Settings

    2 Settings 2.8.2.2 Configure the HTTPS settings It is possible to enhance the network security by encrypting the access to cameras using the HTTPS function. Refer to page 66 for how to configure the HTTPS settings. [HTTPS - Connection] Select the protocol used to connect the camera. •...

  • Page 64: Configure The Qos Settings

    2 Settings [CA Certificate - Information] Displays the information of the CA certificate (Security certificate). When the [Confirm] button is clicked, the registered information of the installed CA certificate (Security certificate) will be displayed in the “CA Certificate - Confirm” dialog box. If the CA certificate (Security certificate) is not installed, the content of the generated CSR file will be displayed.
  • Page 65 2 Settings [Panasonic alarm protocol notification DSCP(0-63)] Enter the packet priority for Panasonic alarm protocol notification. • Available values: 0 - 63 • Default: 0 Shaping of stream [Shaping of stream] Select On/Off to determine whether or not to control the H.265 (or H.264) image data so that it does not burst.

  • Page 66: How To Configure Https Settings

    2 Settings 2.8.3 How to configure HTTPS settings The settings relating to the HTTPS protocol that can enhance the network security by encrypting the access to cameras on this page. HTTPS settings can be configured by either using the Self-signed Certificate, or using a CA certificate that you obtained by yourself from the CA (CA: Certification Authority).

  • Page 67: Generation Of The Crt Key (Ssl Encryption Key)

    2 Settings Note • To use the CA certificate, you need to apply for the approval and the issue of CA certificate by CA. • Either of the self-signed certificate or the CA certificate is available. If both of them are installed, the CA certificate will be used prior to the self-signed certificate.

  • Page 68: Generation Of The Self-Signed Certificate (Security Certificate)

    2 Settings 2.8.3.2 Generation of the self-signed certificate (security certificate) IMPORTANT • If the CRT key is not generated, it is impossible to generate the self-signed certificate. Click the [Execute] button of “Self-signed Certificate - Generate”. → The “Self-signed Certificate - Generate” dialog box will be displayed. Enter the information of the certificate to be generated.

  • Page 69: Generation Of Csr (Certificate Signing Request)

    2 Settings Click the [OK] button after entering the items. → The self-signed certificate will be generated. Note • The information of the generated self-signed certificate will be displayed on “Self-signed Certificate” - “Information”. Depending on the status of the self-signed certificate, the following are displayed. Indication Description Not generated...
  • Page 70 2 Settings Click the [Execute] button of “CA Certificate - Generate Certificate Signing Request”. → The “CA Certificate - Generate Certificate Signing Request” dialog box will be displayed. Enter the information of the certificate to be generated. Item Description Available number of characters [Common Name] Enter the camera address or host name.

  • Page 71: Installation Of The Ca Certificate

    2 Settings Note • This camera generates the CSR file in the PEM format. 2.8.3.4 Installation of the CA certificate IMPORTANT • If the CSR file is not generated, it is impossible to install the CA certificate (Security certificate). • For the installation of the CA certificate, the CA certificate issued by CA is required.

  • Page 72: Configuration Of The Connection Protocol

    2 Settings • When the CA certificate has expired, the HTTPS function will become unavailable. When the camera is restarted, the connection protocol will be changed to HTTP. Update the CA certificate before it expires. • The expiration date of the CA certificate can be checked by double-clicking the CA certificate file issued by CA.

  • Page 73: Install The Security Certificate

    2 Settings Press the [Enter] key on the keyboard. → The “Live” page will be displayed. When the security alert window is displayed, install the security certificate. (®Page 73) When “On” is selected for “User auth.”, the authentication window will be displayed before displaying live images for the user name and password entries.
  • Page 74 2 Settings Click “Certificate error” over the URL, and click “View certificates”. Click “Install Certificate...”. Note • If [Install Certificate...] is not displayed, close Internet Explorer once, and select [Run as Administrator] to launch Internet Explorer again. • Right click [iexplore] under “C:\Program Files\Internet Explorer” and select [Run as Administrator]. Operating Instructions...
  • Page 75 2 Settings Select the store location to be displayed in the Certificate Import Wizard, and then click the [Next] button. Note • When using Internet Explorer 10 or Internet Explorer 11, select “Store Location” and click the [Next] button. Select “Place all certificates in the following store”, and click “Browse...”. Operating Instructions...
  • Page 76 2 Settings Select “Trusted Root Certificate Authorities”, and click “OK”. Click “Next”. Operating Instructions...
  • Page 77 2 Settings Click “Finish”. Click “Yes”. → When the import is successfully completed, the screen “The import was successful.” will be displayed. Operating Instructions...
  • Page 78 2 Settings Click “OK”. → When the browser is restarted after the certificate is imported, “Certificate error” will not be displayed. Operating Instructions...

  • Page 79: Configure The Settings Relating To The Schedules [Schedule]

    2 Settings 2.9 Configure the settings relating to the schedules [Schedule] On the “Schedule” page, it is possible to configure the settings relating to schedules as follows. • Scene file • Reboot (Schedule 5 only) The “Schedule” page has only the [Schedule] tab. Up to 5 schedules can be set.
  • Page 80 2 Settings • Off: No action will be taken for the respective schedule. • Image adjust 1: Sunny: Images are set to the image settings of “Scene file 1” at the designated time in the schedule. When the designated time for the schedule finishes, images are set to the image settings of “Scene file is not applied”.

  • Page 81: How To Set The Schedules

    2 Settings 2.9.1 How to set the schedules Select the schedule operation from “Schedule mode”. Check the check box of the desired day of the week of “FTP image transmission schedule”. → The selected day of the week will be validated for the schedule. To designate time, select the desired “hour”...
  • Page 82 2 Settings Click the [Set] button after completing the settings. → The result will be displayed at the bottom of the window. Operating Instructions...

  • Page 83: How To Delete The Set Schedule

    2 Settings 2.9.2 How to delete the set schedule Uncheck the check box of the set day of the week. Operating Instructions...
  • Page 84 2 Settings Click the [Set] button after completing the settings. → The schedule of the selected day of the week is deleted. Operating Instructions...

  • Page 85: Maintenance Of The Camera [Maintenance]

    2 Settings 2.10 Maintenance of the camera [Maintenance] System log check, firmware upgrade, status check and initialization of the setup menu can be performed on this page. The “Maintenance” page has the [System log] tab, the [Upgrade] tab, [Status] tab, the [Default reset] tab, and the [Data] tab.
  • Page 86 • The latest firmware upgrade is posted on our website. – https://security.panasonic.com/library/vcc/ • We recommend that you always use this camera with the latest firmware. Click the radio button respective to the desired option to determine whether or not to initialize the settings after completing the firmware upgrade.

  • Page 87: Check The Status [Status]

    2 Settings Note • Note that the settings cannot be restored after an initialization is operated. Click the [Execute] button. → The confirmation window will be displayed. IMPORTANT • After upgrading, make sure to check the version on this page. •...

  • Page 88: Reset The Settings/Reboot The Camera [Default Reset]

    2 Settings USB interface [Status] If it is recognized that a Wi-Fi USB adaptor for installation is connected to the USB interface, information such as the part number of the Wi-Fi USB adaptor is displayed. If a Wi-Fi adaptor is not recognized, “Not use” is displayed.
  • Page 89 2 Settings The settings related to backing up or restoring settings data, and saving logs can be configured in this section. Backup [Setup data] Click the [Execute] button to backup the setup data of the camera to a PC. [Scene file] Click the [Execute] button to backup the scene files of the camera to a PC.

  • Page 90: Display The Support Page [Oss]

    2 Settings IMPORTANT • When 5 minutes or more is required to restore setup data files, there is a possibility that the restore will fail because or reasons such as transmission disconnections. In this case, restore setup data files again. Note •...

  • Page 91: Others

    3 Others 3 Others 3.1 About the displayed system log Error indications relating to NTP Category Indication Description Connection error No response from the NTP server. • The IP address of the server may be incorrect. Check if the IP address of the server is configured correctly.
  • Page 92 • If there are many logs in succession, it may indicate that someone is trying to illegally access the camera. Consult with your network administrator. Error indications relating to Panasonic alarm protocol notification Category Indication Description Panasonic alarm Failed to find destination of •...
  • Page 93 3 Others Log indications relating to hardware Category Indication Description USB-WiFi USB-Wi-Fi was attached. • A USB-Wi-Fi was attached. USB-Wi-Fi was removed. • A USB-Wi-Fi was removed. Error indications relating to hardware Category Indication Description IR Light <IR LED> An abnormal IR LED •...

  • Page 94: Troubleshooting

    If the network settings (IP address, subnet mask, and default gateway) are incorrect, reboot the camera and change the network settings by using the Panasonic “IP Setting Software” within 20 minutes after the restart. – In networks that do not have a DHCP server, the IP address of the camera will be configured to “192.168.0.10”...
  • Page 95 3 Others Symptom Cause/solution Reference pages • Is the same IP address provided to other devices? Are there contradictions between the address and the network subnet to be accessed? When the camera and the PC are connected in the same subnet: Are the IP addresses of the camera and the PC set in a common subnet? Or is “Use Proxy Server”...
  • Page 96 3 Others Symptom Cause/solution Reference pages Authentication window is • Is the user name and password changed? displayed repeatedly. While accessing the camera, when changing the user name and password of another user logging into the camera on another web browser, the authentication window will be displayed each time the screen is changed or refreshed.
  • Page 97 3 Others Symptom Cause/solution Reference pages Images are displayed blurry. • Installation Guide Is the focus adjusted correctly? Check if the focus is adjusted correctly. Out-of-focus occurred • – After turning on the camera, temporarily out-of-focus immediately after turning on occurred while focusing and zoom adjustment were the power.
  • Page 98 “This webpage wants to run the following add-on: `WebVideo Module' from `Panasonic Corporation`.” The following message is • Select [Install]. The “Security Warning” window displayed on the information will be displayed. Click the [Install] button on the bar.
  • Page 99 3 Others Symptom Cause/solution Reference pages Images are not fit in the • When “120 DPI” or higher is selected for “DPI frames. setting”, they may not be displayed correctly. When using Windows 10: Right-click on the desktop, click “Display settings”, and then move the slider of “Change the size of text, apps, and other items”...
  • Page 100 For Europe and other countries: http://www.panasonic.com Panasonic i-PRO Sensing Solutions Co., Ltd. Fukuoka, Japan Authorised Representative in EU: Panasonic Testing Centre Panasonic Marketing Europe GmbH Winsbergring 15, 22525 Hamburg, Germany © Panasonic i-PRO Sensing Solutions Co., Ltd. 2020 PGQP2890ZA C0720-0...

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