Troubleshooting And Routine Maintenance; Troubleshooting; Error Messages - Brother MFC-3420C User Manual

13
Troubleshooting and routine
maintenance

Troubleshooting

For technical help, you must call the country where you bought the
machine. Calls must be made from within that country.

Error messages

As with any sophisticated office product, errors may occur. If this
happens, your MFC identifies the problem and displays an error
message. The most common error messages are shown below.
You can correct most problems by yourself. If you need additional
help, call the Brother fax back system (USA only).
ERROR MESSAGES
ERROR CAUSE
MESSAGE
An ink cartridge is not properly installed.
Check
Cartridge
The original scanned from ADF was longer
Check
than about 35.4inches.
Original
Paper is not the correct size.
Check Paper
Size
The machine is out of paper.
Check Paper
The paper is jammed in the machine.
Poor phone line quality caused a
Comm.Error
communication error.
You tried to poll a fax machine that is not in
Connection
Polled Waiting mode.
Fail
The scanner cover is not closed completely.
Cover Open
The other person or other person's fax
Disconnected
machine stopped the call.
IMPORTANT
In USA only: 1-800-521-2846

TROUBLESHOOTING AND ROUTINE MAINTENANCE 13 - 1

ACTION
Take out the ink cartridge and put it
in again seating it properly.
(See Replacing the ink cartridges on
page 13-20.)
See Using the automatic document
feeder (ADF) on page 2-1.
Reload the correct size of paper
(Letter or Legal), and then press
Black Start or Color Start.
Add paper, and then press Black
Start or Color Start.
See Printer jam or paper jam on
page 13-5.
Try the call again. If the problem
continues, call the telephone
company and ask them to check
your phone line.
Check the other fax machine's
polling setup.
Lift the scanner cover and then
close it again.
Try to send or receive again.