Call Routing Plans; Setting Up A Call Routing Plan - D-Link VoiceCenter DVX-2000MS User Manual

Section  - Installation
Call routing is simply the way calls are handled when they reach your office. The most important aspect of call routing
is to decide on a plan—Automated Receptionist Plan, Receptionist Plan, or Multiple Phones Ring Plan. If you want
an employee to answer every time, choose the Receptionist Plan. You can also specify the Bypass Receptionist
feature so that known callers can reach an employee directly without going through the Automated Receptionist or a
receptionist.
Call forwarding is another way that you can direct incoming calls. For example, you can configure Response Point to
forward all calls to voicemail or to a designated user.
There are three basic plans, or methods, for how incoming calls are handled. These include:
• Automated Receptionist Plan—the Microsoft
to extension numbers, interacting with callers with an automated voice.
• Receptionist Plan—a live person receives all incoming calls and distributes them to users.
• Multiple Phones Ring Plan—all or most phones ring when a call comes in and people in your organization
decide by social agreement who picks up the call. This is a manually configured plan in which you create a
"Receptionist" user and then assign that user to all (or most) of the phones.
Setting up the Automated Receptionist Plan (the default) or Receptionist Plan is automatic when you select the plan
that you want in Administrator. Setting up the Multiple Phones Ring Plan requires a few more setup steps.
D-Link DVX-000MS User Manual

Call Routing Plans

Setting Up a Call Routing Plan

Response Point
®
phone system receives and distributes the calls
™
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