Setting Up A Multiple Phones Ring Plan - D-Link VoiceCenter DVX-2000MS User Manual

Section  - Installation
The Multiple Phones Ring Plan is a manually configured plan, based on the Receptionist Plan. It allows many or all
phones to ring when there is an incoming call. Both the Multiple Phones Ring Plan and the Receptionist Plan are
configured so that a person answers incoming calls. However, the Multiple Phones Ring Plan may work better in your
office if the following is true:
• Your receptionist is unavailable to answer the phone a significant part of the time.
• You don't have a dedicated receptionist.
• There is a group of people who are assigned the task of answering incoming calls.
• Incoming phone calls are answered by the person who is available or gets to the phone first.
This plan usually involves some sort of social agreement among coworkers. For example, if the receptionist doesn't
pick up an incoming call in three rings, someone else will answer one of the other phones that are ringing.
Do the following to set up a Multiple Phones Ring Plan in your office. First, create a job-role user, for example, called
"Receptionist." This user conceptually represents all of the people who perform the role of receptionist. Then, assign
the "Receptionist" user to the phone of each person who performs that role.
For example, Rene and Diane are assigned to answer phones in the office. After creating the user named "Receptionist,"
you assign "Receptionist" as a user on Rene's phone so that it has two users: "Rene" and "Receptionist." Similarly assign
"Receptionist" as a user on Diane's phone in addition to the user "Diane." On the Calling Routing page, you can then
specify that the "Receptionist" user receive incoming phone calls. When calls are sent to the "Receptionist" user, both
Rene's and Diane's phones ring because "Receptionist" is assigned to both phones.
D-Link DVX-000MS User Manual

Setting Up a Multiple Phones Ring Plan

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