Frequently Asked Questions (Faq) - Lenovo Robotic User Manual

Frequently Asked Questions (FAQ)

Problem types
Unable to power on
Unable to charge
Unable to go back to charge
Abnormal behavior
Abnormal noise during cleaning
The cleaning ability
declines or dusting
Cannot be connected to Wi-Fi
Scheduled Cleaning mode is invalid
Does the robot vacuum consume
power when it is on the charging dock?
Does robot vacuum need to charge for
16 hours for the first three times uses?
1) When the battery is running low, please place Robot on the charging dock and align it with the charging
electrode plates and Robot will power on automatically (when it's completely out of power, Robot needs to be
charged for a while before it powers on automatically)
2)Ambient temperature is too low or too high (below O°C/32°F or above 50°C/120°F), please use this product
in temperature ranging from O°C/32°F to 40°C/104°F.
1) Please remove robot vacuum and check whether the charging dock indicator light is on. Make sure both of
the charging dock and power adapter are all plugged in.
2) Poor contact, please clean up the electric shock on the charging dock and the charging electrod shock on
the Robot.
1) There are too many obstacles near the charging dock, please place the charging dock in an open area.
2) Robot is too far away from the charging dock. Please try to place Robot near the charging dock.
Hold power key for seconds to shutdown and push to restart
The main brush, side brush orwheel may be entangled by something, please shutdown and clean it.
1) The dust bin is full please empty and clean it.
2) The filter is clogged, please clean or replace it.
3) The main brush is entangled by something, please clean it.
1) When Wi-Fi signal is poor, please make sure the Robot is within the good Wi-Fi coverage.
2) Wi-Fi connection is abnormal, please reset Wi-Fi and download the latest phone App to try to
connect them again.
3) incorrect password input.
4) The router is a 5G band. However, this robot only supports 2.4G band.
Insufficient power! The scheduled time cleaning can only be started when the remaining battery capacity ≥3O%.
The power consumption is very low while Robot is charging, which helps to keep the battery at its
best performance.
No need， because Lithium battery can be charged and used it any time.
Causes and solutions
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