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5 Troubleshooting
Problems and
Solutions
Sending
This chapter discusses problems you may encounter and their
likely solutions.
This section includes five categories: sending, receiving, copying,
telephoning, and LCD error messages.
Document jam.
machine. Remove the jammed document from below. Push the
cover back in place until you hear a click. Make a copy of the
jammed document, and send the copy.
Document doesn't enter the feeder properly.
The cover may not be closed securely. Push down on the cover
until you hear a click.
The document's left edge is not aligned with the document
guide. Open the paper cover to remove the document and
then push it closed until you hear a click. Align the document
with the document guide.
The documents may be too thick or too thin. (From 0.055 mm
to 0.12 mm is the recommended range of document thickness.)
Use a copier other than the fax machine to reproduce the
original document. Then send the copy.
The documents may be wrinkled, wet, curled, or tom. Use a
copier other than the fax machine to reproduce the document.
Then send the copy.
Photocopies may be curled from the heat of the photocopy
machine, or two or more pages may be stuck together by static
electricity. Gently fan the documents or smooth out each page
before sending.
You may be inserting more than five pages at a time. Feed the
first five pages and then insert more pages before the beep. See
Chapter 2 for more information.
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