Fujitsu ScanSnap FI-5110C Operator's Manual page 116

Items to check before contacting the dealer where you bought the scanner
Check the following items before you contact the dealer where you bought the scanner.
General Details
Meaning
Model
Serial No. (*)
Production date (*)
Date of purchase
Symptom
Frequency of trouble
Total Page Count(ADF)
(**)
*Please confirm the necessary information in the product label. (Refer to
**Please confirm the "Scanners and Cameras" dialogbox . (Refer to
Installation or PC connection issues
Trouble of connection to your PC
Meaning Findings
OS
Displayed error
message
Interface
(Example) USB 1.1
Findings
fi-5110C
(Example) 000001
(Example) 2004-08 (August, 2004)
January 1 2004
,
Windows XP
(For support engineers, please record the error message and send images of captured screen.)
PRINT
6.5 Checking labels on the
5.1 Consumable and Replacement
scanner)
Cycle)