Money-Back Guarantee - PowerXL VORTEX PRO AF-E2001 Owner's Manual

VORTEX PRO AIR FRYER
90-Day Money-Back Guarantee
The PowerXL Vortex Pro Air Fryer is covered by a
90-day money-back guarantee. If you are not 100%
satisfied with your product, return the product and
request a replacement product or refund. Proof
of purchase is required. Refunds will include the
purchase price, less processing and handling.
Follow the instructions in the Return Policy below to
request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized
retailer, include a 1-year replacement guarantee if
your product or component part does not perform
as expected, the guarantee extends only to the
original purchaser and is not transferable. If you
experience an issue with one of our products
within 1 year of purchase, return the product or the
component part for replacement with a functionally
equivalent new product or part. The original proof
of purchase is required, and you are responsible
to pay to return the appliance to us. In the event
a replacement appliance is issued, the guarantee
coverage ends six (6) months following the receipt
date of the replacement appliance or the remainder
of the existing guarantee, whichever is later. Tristar
reserves the right to replace the appliance with one
of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return
the product under the money-back guarantee,
your order number can be used as the return
merchandise authorization number (RMA). If the
product was purchased in a retail store, return the
product to the store or use "RETAIL" as the RMA.
Return your product to the address provided below
26
PowerXL Vortex Pro Air Fryer™
for a replacement, which will incur no additional
processing and handling fees, or for the refund of
your purchase price, less processing and handling.
You are responsible for the cost of returning the
product. You can locate your order number at www.
customerstatus.com. You can call customer service
at 973-287-5129 or email info@tvcustomerinfo.
com for any additional questions. Pack the product
carefully and include in the package a note with
(1) your name, (2) mailing address, (3) phone
number, (4) email address, (5) reason for return,
and (6) proof of purchase or order number, and
(7) specify on the note whether you are requesting
a refund or replacement. Write the RMA on the
outside of the package.
Send the product to the following return address:
PowerXL Vortex Pro Air Fryer
Tristar Products
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been
acknowledged after two weeks, please contact
Customer Service at 973-287-5129.
Refund
Refunds requested within the money-back
guarantee timeframe will be issued to the payment
method used at purchase if the item was purchased
directly from Tristar. If the item was purchased
from an authorized retailer, proof of purchase is
required, and a check will be issued for the item
and sales tax amount. Processing and handling fees
are non-refundable.
VORTEX PRO AIR FRYER