Panasonic WV-SW395APJ Operating Instructions Manual page 239

Symptom
H.264 (or MPEG-4*) images
are not displayed.
* SW175/SW174W/SW172/
ST165/ST162 do not support
MPEG-4.
When displaying H.264 (or
MPEG-4*) images on two or
more web browser windows,
images from two or more
cameras are displayed in
sequence on a single browser
window.
* SW175/SW174W/SW172/
ST165/ST162 do not support
MPEG-4.
Cause/solution
•
When "Network Camera View 4S" is deleted from a
PC on which both the viewer software "Network
Camera View 3" and "Network Camera View 4" are
installed, H.264 (or MPEG-4) images may not be
displayed.
In this case, delete "Network Camera View 3" from
the PC and then install "Network Camera View 4S".
•
This may occur due to the display adapter and driver
combination.
When this has occurred, first update the driver of the
display adapter to the latest version.
If updating the driver does not solve the problem,
adjust the hardware acceleration as follows.
The following are descriptions for when Windows XP
is installed on the PC in use.
1.
Right-click on the desktop and select
"Properties" from the displayed pop-up menu.
2.
Select "Settings" from "Display Properties", and
then click the [Advanced] button.
3.
Click the [Troubleshoot] tab and disable the
DirectDraw acceleration by adjusting the level of
Hardware acceleration.
23 Troubleshooting
Reference pages
3
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Operating Instructions 239