HP OmniBook 7100 User Manual page 33

Problem
Access to your Encryption folder
is denied
Files copied into the secure
folder don't seem to be
encrypted
Encrypted text decrypts badly
I can't delete a file in my Secure
.
folder using
DELETE
A message tells me that access
to the smart card is denied.
Troubleshooting questions and answers
Explanation
The HP Encryption System
Manager is unable to retrieve
information stored on the smart
card.
The smart card you used to
move your files into the secure
folder is still inserted in the
reader, and you still have access
to all the files you moved into the
secure folder.
The card inserted in the reader
is not the one you used to
encrypt your files.
For security reasons, deleting
files using is not
DELETE
supported (it would leave a copy
in the Recycle Bin).
The HP Encryption System
Manager is unable to retrieve
information stored on the smart
card.
Action
Make sure your smart card is
properly inserted into the smart
card reader and the correct PIN
has been entered. If this isn't
done, you will not be able to
access the secure folder.
If you are still unable to access
the Secure folder you may have
corrupted information on you
smart card. Use the recovery
procedure detailed in Chapter 3
to recover your smart card.
Insert another card into the
reader and check the content of
your files: they should be
unreadable.
Insert the correct card and enter
your PIN number to access the
secure folder.
To delete a file from the Secure
folder use
SHIFT+DELETE
Make sure that your smart card
reader is properly installed in
your OmniBook and that the
smart card is properly inserted in
the smart card reader.
If the error message "Could not
access the card reader, please
check connection and retry" is
displayed, follow the indications
given in the message boxes.
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