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The main window is composed of the following displays and buttons:
•
The title bar displays your extension number.
•
The Info line at the bottom displays information on the current action
or about errors.
•
The Active Calls panel shows the status and information about
currently connected calls, including caller ID and DNIS information if
available.
With the Multiple Call Waiting feature enabled for the your extension
on the NCS Serv, this panel can hold up to 50 concurrent calls.
The call states shown in the status column in the Active
Calls and other views, are described on page 10.
•
The Parked Calls panel shows for whom the call is parked, who
parked it, and the call park ID, a unique number assigned to each call
parked call that allows the user to pick up the right call.
•
The Dial Pad provides answering and dialing functions. The Dial Pad
is disabled when it is not available, for example, when you're
connected to a call and haven't taken some action place it on hold.
The * and # keys are always dimmed because they are not sup-
ported in certain networking functions at this time.
The Roll Back button, unique to NCS Console, has a "cancel and
return" function.
Transfer or Conference Call attempt, and reconnect the original call.
•
The Call Handling buttons provide options such as conferencing,
transferring, hold and park.
•
The Setup button accesses the NCS Console Setup windows
•
The Help button gets online help.
•
The right portion of the NCS Console desktop shows details view of
different activities, each represented by a tab. These views are
described in the subsequent subsections.
You can change views in this multi-view panel by clicking on
a tab or jump from view to view by right-clicking anywhere in
the main window.
About the NCS Console Main Window
For example, clicking it will drop a Supervised
NCS Console 4.0 User Guide
7
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