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Getting Started
Call States
The Status column appears in many of the NCS Console panels. The call
states and their dot indicators [in brackets] can be one of the following.
Generally stated, red means the line is being used; green means idle.
•
AA (Auto Attendant) [a solid red dot]—a call being transferred to the
auto attendant.
•
Busy [a solid red dot]—the called party is busy.
•
Conferenced [a solid red dot]—call participating in a conference call.
•
Connected [a solid red dot]—a call that is connected to a call or
extension.
•
Dial Tone [a solid red dot]—the user's extension is off-hook.
•
Disconnect [a solid red dot]—a call is disconnected.
•
Error [a solid red dot]—there is an error, usually with regard to the
dialed number. You must hang up to clear this status.
•
Hold [a red circle]—a call placed on hold by pressing the Hold button.
•
Hold Pend [a red circle]—the status of a call placed on "temporary"
hold during a call handling process such as conference or transfer
using the Call Handling Keys (other than the Hold button). The icon
for this status is a red circle.
•
Idle [a solid green dot]—an extension with no current activity and
available to make or receive calls.
•
In Use [a solid red dot]—an extension that is busy or in an
intermediate state (e.g. during a transfer).
•
Park [a solid red dot]—a call that is parked, being parked or is in a
Multiple Call Waiting queue.
•
Proceeding [a solid red dot]—an extension setting up (dialing) a call.
•
Ringing [a solid red dot]—an incoming call that is not yet answered.
•
Setup Call [a solid red dot]—a call ready for transferring or
conferencing.
•
VM (Voice Mail) [a solid red dot]—a call transferred to or in voice
mail.
10 NCS Console 4.0 User Guide
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