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Getting Started
Busy Lamp Field View (BLF tab)
The panel at the right of the main window contains four tabs. The first tab
is labeled BLF, or Busy Lamp Field. This display lists only physical
extensions on the NCS Serv system.
You can sort by any of the columns except the Status column by clicking
the column heading. Clicking the heading repeatedly reverses the sort order
from descending to ascending and vice versa.
Besides the extension and name of the extension user, this list displays the
status of calls, which are described on page 10.
Further, at the left of each extension is a colored dot:
•
a solid black dot means the extension is in a Do Not Disturb state.
•
a solid green dot means the extension is Idle.
•
a solid red dot means the extension is busy—off-hook or ringing.
•
a red circle means the extension is On Hold.
All Extensions View (ALL tab)
The second tab in the panel at the right is labeled ALL.
This panel view displays all extensions—physical, virtual and workgroup
pilots—in the NCS Serv system.
In addition to the columns that are the same as that of the BLF tab described
in the preceding subsection, an Extension column displays the type of
extension: PH Physical, VR (Virtual), WG (Workgroup).
Also, the status column shows a black circle next to the extension number
for workgroup pilot and virtual extensions.
Further, in this view, an A (for Attendant) appears in place of a dot to
indicate your extension.
As with the BLF view, you can sort by any of the columns except the Status
column by clicking the column heading. Clicking the heading repeatedly
reverses the sort order from descending to ascending and vice versa.
8 NCS Console 4.0 User Guide
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