Faq - Common Problems And Solutions - Philips WelcomeEye View Instructions Manual

9. FAQ - Common problems and solutions
Symptoms
I can't install the WelcomeEye
app on my Android device
I can't install the WelcomeEye
app on my iPhone
The camera is not detected as
being online when wanting
to connect it to a smartphone
The camera is indicated as
being associated with another
account during start-up.
Cannot connect to camera
over local network
The camera feed cannot be
accessed over the internet
Poor quality or shaky image
Movement detection is
triggered unnecessarily
Possible causes
You have an out-of-date or
incompatible version of Android
on your device
Google Play checks all the key
components needed to run the
application properly. If your
equipment does not meet the
necessary criteria, the installation
will not completed.
The version of iOS on your device
is out of date.
Time exceeded after switching
on
The camera must be available in
order to be set up. If you wish to
share it with another user, the
process is different
Network/power supply issue
Network configuration problem
Network configuration problem
Incorrect video settings
Incorrect video settings
Unsuitable movement detection
settings
WelcomeEye View / V1
Solutions
Please contact the technical
support of your device's
manufacturer in order to obtain a
recent Android version.
Try the installation on a different
Android device.
Update the operating system on
your device.
Reset the camera and then
restart Bluetooth detection
Reset the camera using the
button in the microSD card slot.
If you would like to share the
camera with the owner of
another WelcomeEye account,
use the Share function in the
camera settings.
Check your network and
electrical connections.
Check the network configuration
and check that your camera is
connected to the WiFi
Check your device settings (box,
router)
Check the video settings and
reduce the quality if necessary
Check the video settings and
reduce the quality if necessary
Reduce the sensitivity of
detection.
Position the camera.
Use figure detection rather than
movement detection.
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