Epson Expression 1640XL Graphic Arts User Manual page 70

If you attempt to preview or scan
before the scanner is ready,
EPSON Scan may stop
responding. If this happens, restart
your computer.
Make sure the scanner's
■
transportation lock is in the
unlocked position.
Windows users: check the Device
■
Manager in the Windows Control
Panel. If there is an Unknown
Device icon, select it and click
Remove
If you're using photo-editing
■
software like Adobe Photoshop or
Photoshop Elements, make sure
you select
EPSON Expression 1640XL
your source. If you're using the
SilverFast Plug-in with a program
like Photoshop, select
Import > SilverFast (Epson
Expr 1640XL)
If you are using a SCSI
■
connection, make sure the SCSI
ID switch on the back of the
scanner is not set to the asterisk
(*), and that it's set to a number
that doesn't conflict with any
other SCSI devices. If you reset
the SCSI ID switch, turn the
scanner off and then on again.
Then restart your computer.
Make sure you have enough
■
memory to scan your image. If
you're scanning a large image or
scanning at a high resolution, try
closing other programs before you
64
Problems and Solutions
.
File > Import >
File >
.
scan. For Macintosh OS 8.6 to
9.x, try increasing the memory of
the host application. If your
computer still doesn't have
enough memory to process the
image, try scanning at a lower
resolution, or select part of the
image to scan. If you still cannot
scan, you may need to upgrade
your RAM.
If you have a ZIP drive, it may be
■
interfering with your scanner.
Disconnect your ZIP drive, restart
your computer, then try scanning.
If you're using the optional
■
automatic document feeder, run
EPSON Scan in Office Mode or
Professional Mode, and select
as
as the Document Source.
ADF
Also, make sure the original
document is inserted face up.
When previewing a scan, you see a
message that the document could
not be located.
Make sure you've selected the correct
Document Type in EPSON Scan.
You're using a transparency unit
or automatic document feeder.
Make sure the unit is correctly
■
installed and connected to the
scanner's option (
interface.
Make sure you selected the correct
■
Document Source setting for your
image.
)
ADF/TPU