Smart Diagnosis - LG AG16GBWC0 Owner's Manual

Smart Diagnosis

This feature is only available on models with
the c or d logo.
Use this feature to help you diagnose and
solve problems with your appliance.
NOTE
• For reasons not attributable to LGE's
negligence, the service may not operate
due to external factors such as, but not
limited to, Wi- Fi unavailability, Wi-Fi
disconnection, local app store policy, or
app unavailability.
• The feature may be subject to change
without prior notice and may have a
different form depending on where you are
located.
Using LG ThinQ to Diagnose
Issues
If you experience a problem with your
Wi-Fi equipped appliance, it can transmit
troubleshooting data to a smartphone using
the LG ThinQ application.
• Launch the LG ThinQ application and
select the Smart Diagnosis feature in the
menu. Follow the instructions provided in
the LG ThinQ application.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the
audible diagnosis method.
• Launch the LG ThinQ application and
select the Smart Diagnosis feature in the
menu. Follow the instructions for audible
diagnosis provided in the LG ThinQ
application.
1
Press and hold the Indicator button for
5 seconds or more to execute the Smart
Diagnosis function.
2
Hold the phone on the c or d logo.
3
After the data transfer is complete,
the diagnosis will be displayed in the
application.
NOTE
• For best results, do not move the phone
while the tones are being transmitted.
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