Troubleshooting; Before Calling For Service - LG A9K-PRO1G Owner's Manual

global_main.book.book Page 42 Tuesday, March 23, 2021 2:52 PM

TROUBLESHOOTING

42
TROUBLESHOOTING

Before Calling for Service

Operation
Symptoms
The appliance does not
operate.
Suction power is too
weak.
The product body does
not appear to be
charging.
Hot air is coming from
the product body.
The Kompressor lever
does not return.
Possible Cause & Solution
Battery is fully discharged.
• Charge the battery.
Appliance is turned off.
• Press the Power button to turn on the appliance.
Dust bin is full of dust.
• Empty the dust bin.
Filters are clogged.
• Clean the pre-filter and the exhaust filter.
Inlet is clogged.
• Remove any foreign objects from inside the product body or the extension
pipe.
Foreign object is on rotating brush, or in inlet port.
• Remove any foreign objects (thread, hair) from the rotating brush or the
inlet port.
Power adapter is not connected to the charging station.
• Plug the adapter firmly into the charging station.
Power cord is unplugged.
• Plug the power cord securely into the charging station.
Foreign object is on the charging terminals.
• Remove dirt or foreign objects from the charging terminals with a dry
cloth.
Motor is cooling.
• If the appliance is running normally, the hot air is a result of the motor
cooling and is not a sign of malfunction.
Foreign objects which become lodged in the cyclonic mesh filter may be
difficult to dislodge with the Kompressor lever.
• Remove the cyclonic mesh filter and use the provided cleaning brush to
clean it.