Toshiba 3890CS User Manual page 126

Troubleshooting
Action
Step 1
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Step 2
a
From the control panel, navigate to:
Settings > Paper > Tray Configuration > Paper Size/Type
b
Check if the paper size and paper type settings match the
paper loaded.
Note: Make sure that paper does not have texture or rough
finishes.
Do the settings match?
Step 3
a
Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: Make sure that the settings match the paper loaded.
b
Print the document.
Is the print mottled?
Step 4
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you are ready to use it.
b
Print the document.
Is the print mottled?
Step 5
a
Remove, and then insert the imaging unit or imaging kit.
Warning—Potential Damage: Do not expose the imaging unit
or imaging kit to direct light. Extended exposure to light may
cause print quality problems.
Warning—Potential Damage: Do not touch the
photoconductor drum under the imaging unit or imaging kit.
Doing so may affect the quality of future print jobs.
b
Print the document.
Is the print mottled?
Yes No
Go to step 2. Contact
support.
Go to step 4. Go to step 3.
Go to step 4. The problem is
solved.
Go to step 5. The problem is
solved.
Contact customer The problem is
support. solved.
126
customer