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Troubleshooting
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages.
Action
Step 1
Using a blank sheet of paper, make a two‑sided copy using the
ADF.
Do vertical dark lines or streaks appear on prints?
Step 2
Using a damp, soft, lint-free cloth, wipe the following areas:
•
ADF glass
•
ADF glass pad
Do vertical dark lines or streaks appear on prints?
Yes
No
Go to step 2.
Go to step 3.
Go to step 3.
The problem is
solved.
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