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TSMARTLIFE APP TROUBLESHOOTING
barriers can reduce the signal level too much. Reorienting the router may improve the situation slightly. A better
solution would be a
limited by federal regulations, but a higher quality router can do a better job of transmitting the signal equally in all
directions, have more sensitive receivers to better handle weak signals, and have higher quality software to
minimize the dropping of connections.
• SSID network seen but cannot join:
o Networks requiring authentication ...often used with public networks at restaurants or hotels. Products cannot
accept the legal agreement required to join the network. Please switch to a network that does not require
authentication.
o Insufficient encryption ... for cybersecurity reasons Toshiba does not recommend products to join non-encrypted or
insufficiently encrypted networks (e.g. WEP encryption).
o Password length ... for cybersecurity reasons Toshiba recommends networks to have strong passwords, but the
maximum password length supported is 32 characters
o Incorrect password ... If trying to join a different network than the one the phone is currently using, then it is always
possible that the network password in the phone is no longer correct. In this case, new credentials will need to be
provided.
o Illegal SSID name ... TSmartLife App accepts any SSID name, but the App may issue warning when attempting to
join network with certain non-alphanumeric or foreign language characters.
• WLAN+ (Android) or WLAN Assistant (iOS) functions are turned on, please turn off and reconnect to the Internet.
If can join network but the connection is unstable
For
conf iguration modes A, B and C, follow the instructions provided by your router manufacturer to make the
repeater or a higher quality router. Recognize that all
routers transmit power is
20
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