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TSMARTLIFE APP TROUBLESHOOTING
indicated router conf iguration changes :
• In case of router conf iguration A (see above), Toshiba recommends enabling 5GHz band if it is disabled in your router
and choosing a distinct SSID name for the 5GHz band (e.g. SSIDname_5G). Then follow the normal joining instructions to
join the 5GHz network. If your router is an older 2.4GHz only router, Toshiba recommends upgrading to a newer
dual-band router.
• In case of router conf iguration B (see above), Toshiba recommends enabling 2.4GHz band (all routers that offer 5GHz also
support 2.4GHz), and choose a distinct SSID name for the 2.4GHz band (e.g. SSIDname_2G). Then follow the normal
joining instructions to join the 2.4GHz network.
• In case of router conf iguration C (see above), Toshiba recommends assigning distinct SSID names for the 2.4GHz and
5GHz bands. Then follow the normal joining instructions to one of the networks, and subsequently follow the trouble
shooting instructions for
For these steps router configuration changes are not required:
• In case of router conf iguration D (see above), then it is worthwhile to try operation on the other band before making
changes to the router conf iguration or upgrading the router. In other words, if unstable connection using 2.4GHz then
try 5GHz instead. Or if unstable connection using 5GHz then try 2.4GHz instead. Follow the instructions below "How to
set the network to 2.4GHz or 5GHz."
• WLAN+ (Android) or WLAN Assistant (IOS) functions are turned on, please turn off and reconnect to the Internet.
If your Device of f line, check your connection status. Please conf irm that
• Whether the device is properly powered.
• Whether the network signal is stable.
• Whether the
name or password has been changed, if so, please add the device again.
mode D.
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