LG A938KBGS Owner's Manual page 34

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34 TROUBLESHOOTING
Wi-Fi
Problem
Your home appliance Battery is fully discharged.
and smartphone are
• Charge the battery, then connect your appliance in the LG ThinQ app.
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then connect your
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and connect the appliance using the Wi-Fi
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and
The appliance is too far from the router.
• If the appliance is too far from the router, the signal may be weak and the connection may
appliance in the LG ThinQ app.
network.
numbers. (Do not use special characters.)
connect the appliance to the wireless router. To check the router frequency, check with
your Internet service provider or the router manufacturer.
not be configured correctly. Move the location of the router so that it is closer to the
appliance.
Possible Cause & Solution