Telephone Will Not Turn On Or Stay On - Motorola MotoRAZR maxx V6 Manual

Motorola GmbH, Mobile Devices, CSS Center
Title: Troubleshooting-Guide MotoRAZR maxx V6

Telephone will not turn on or stay on

Probable cause:
a) Battery either discharged or defective
Try to switch on telephone with a known good battery. If the telephone turns on, make sure
that the phone is able to charge the battery. If ok, replace battery with a new one. If the
phone does not charge the battery, forward to Level 3 Service Center or proceed to
troubleshooting.
b) Battery contacts open or misaligned
Visually inspect the battery connectors on both the battery and the telephone. Realign and
clean contacts, if necessary. For battery connector replacement forward to an authorized
Level 3 Service Center.
c) Keyboard flex assy defective
If the telephone turns on via EMU USB cable and is unable to power down after pressing the
ON/OFF button, it could be because of a faulty keyboard flex assy. For verification
reassemble the unit with a known good flip assy. If the fault has been cleared, replace
keyboard flex assy with a new one.
d) Software corrupt
If the telephone shows a bootloader menu as shown in Figure 10 or is able to enter the
bootloader menu by holding "*" + "#" keys while turning on, the phone software possibly can
be recovered by a 1FF software reflash. Proceed to
mode.
e) Transceiver board assembly defective
If none of the previous issues fixed the problem it is most likely a defect on the transceiver
board assembly – forward to an authorized Level 3 Service Center or proceed to
troubleshooting.
Repair Support Information
Doc. No:
Version:
Date:
Page:
recovering flash memory in forced flash
Figure 13
© Copyright 2003-2007 Motorola Inc. All Rights reserved.
Motorola internal use
TSG_3G_V6
1.0
23.07.2007
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